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Property Name: Casa Pueblo Tulum Pueblo

Address 1: Av. Zamma Oriente

City : Tulum - Quintana Roo

Postal Code : 77780

Phone : +5215511398466

Email : tulumpueblo@casapueblohotels.com

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 12:00 PM

Late Check-Out Hour: 4:00 PM

Late Check-out Fees: 50%

Late check out (after 12:00 PM and before 4:00 PM) may result in a fee.

Property and Cancellation Policies :
Reservation Policies:

● 50% of stay must be paid prior to arrival. Remaining 50% may be paid at check-in, before room entry. 

● Rate is based on a double occupancy (2 ADULTS -- 16+ years old). If you require a third person, please ask about possibilities as additional fees will be applied. 

● Once reservation is confirmed, Casa Pueblo will proceed to charge the first 50% of the reservation.

● If you book at a certain rate and during the time span between your reservation date and your arrival date the price changes, both parties will respect the rate of the original reservation.

● The charge will be made in Mexican Pesos, which will be calculated in accordance to the exchange rate of the day. Note: All on-site payments in dollars will be taken the exchange rate of 20:1

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● No pets allowed. No exceptions. 

General Cancellation Policies:

● 50% of total rate will be refunded if done so with 20 days of anticipation. 

● All cancellations made within 7 days of check-in are NON REFUNDABLE.

● All cancellations must be done via email at stay@casapueblotulum.com

● We do not accept cancellation requests by phone.

Penalties:

● In case of no show, the total amount of stay will be charged.

● In case of early departure, the total amount of your stay will be charged and there will be no refund offered.

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● In case you make any changes to your reservation after the cancellation period or shorten your stay, we will charge the number of nights originally booked to the credit card provided prior to arrival.

● Cancellation times is based on the local time of Casa Pueblo Tulum.

● Smoking in any of the rooms is an immediate fine of $1,000 USD.
 

Hotel Check In & Check Out:

● For housekeeping requirements, regardless of flight times, hotel check in begins at 3:00pm on the day of your arrival.

● Hotel check out time is anytime between 8am and 12:00pm. Please consult with Front Desk about an early or late check in/out.

 Late Check Out/Early Check In:

● All late check outs or early check ins must be requested via email - stay@casapueblotulum.com. All requests will be accepted or rejected dependent on availability at hotel, but we will do our best to accommodate all requests made.

● Fees may apply to requests. Fees may vary according to each request.


● All water, shampoo, conditioner, and soap is for you to use freely.

● Any bottle or glassware taken from room, will be charged upon check out.

Special Requests:

● Casa Pueblo will do everything in its power to meet any and all requests that you might have (such as first floor, second floor, and the direction you want your room to face, etc) when you make your reservation. However, the availability of these requests cannot be guaranteed in advance.

● Casa Pueblo is not responsible or liable for changes or cancellations made that relate to or arise as a result of fire, epidemics or health risks, technical problems with transport as well as flight delays due to weather or for mechanical reasons, closed or congested airports or ports or any unforeseeable or unavoidable events beyond Casa Pueblo control.

Private Transfer Service:

● Casa Pueblo offers private service in luxury vehicles from/to the Cancun Airport and Casa Pueblo.

● This service requires an additional cost of $120USD single trip or $220USD ( 1 to 3 pax) If requested, it will be added to your hotel’s bill directly/PAY ON SITE.

● To arrange this service in advance, please email us at least 48 hours prior to trip with all flight information. stay@casapueblotulum.com


Sincerely,
CASA PUEBLO TULUM

Terms and Conditions



For more information please visit https://www.casapueblotulum.com/terms-conditions