Property Name: Sirena Serena
Street Address: 400 meters Este Banco Nacional
City : Tamarindo - Guanacaste
Contact Name: Jesslyn Maroto
Phone: +50640338763
Amenities
- Concierge
- Swimming pool
- Air conditioning
- Airport shuttle
- CCTV outside property
- Fire extinguishers
- Grocery deliveries
- Guest accommodations disinfected between stays
- Guest parking
- Internet
- Non-smoking rooms
- Outdoor furniture
- Pool / Beach towels
- Private check-in / check-out
- Shuttle service
- Sun deck
- Tour Assistance
- Tours
- Waterslide
- Yoga
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 3:00 PM
Check-Out: 11:00 AM
Property and Cancelation Policies :
Terms and Conditions
Please read our Terms and Conditions carefully prior to making any booking via this website. The Sirena Serena Hotel guarantees to provide the lowest room rate available on www.sirenaserena.com . By making a booking via this website, you confirm you accept these Terms and Conditions.
Reservations - Bookings can be made Online, by Email (reservations@sirenaserena.com), By the Phone (+506 4033-8763). You agree that you may only make reservations for yourself and your invited guests, and you must not make reservations for the purpose of reselling, posting, advertising or marketing reservation information through third-party websites or other means, or any false, fraudulent or speculative reservations. We cannot accept booking made by housing associations. If you, or through any third party or agency, need to book on behalf of one or more proposed guests, you must make the reservation directly through our reception. Change of guest name of any reservation is not allowed unless there are any special circumstances deemed acceptable by our booking team. The hotel has the right to reject any guest from checking-in if the guest name is different from the name as stated on the reservation. We reserve the right to cancel or modify the reservation you made in its sole discretion without notice if it appears that any reservation has been made in breach of the above terms or involve any abuse of the reservation service. The rates include taxes. Please contact us in advance to make requests about specific rooms via reservations@sirenaserena.com We make every effort to accommodate you in the room of your choice, however if for some exceptional reason it was not possible we will rebook you in a similar room and you will not be charged the difference in price.This does not apply to changes made at your request.
Group bookings - Groups consist of 6 people or more. If you have booked a group and haven’t contacted us yet, please send us an email to reservations@sirenaserena.com to find out more about estate bookings, what's included and what's not included. We also have special rates for transfers and tours for large groups so please inquire. Special terms and Conditions apply to groups, please contact us directly. We do allow some events for large groups. Please contact us for more details and be sure to advise us prior to the event.
We are NOT adults only. We accommodate children of all ages. 13+ is considered adult pricing ($20) . Children 3- 11 pay $10 per night and Children 2 and under are free. Please note that, bookings cannot be accepted for guests under the age of 18 unless they are accompanied by an adult. Prices differentiations for Estate bookings.
Payment - 50% deposit is required at the time of the booking for any reservation made through our website or directly with our reservation team. See Cancellation conditions for a refund of this deposit. Balance has to be paid 30 days prior to your stay. We accept cash (USD or Colones), most credit cards and debit cards. We accept American Express. When checking in you will be asked to provide us with a credit card number as a caution for any damage that may be caused during your stay. Prior to arrival we can charge your credit card with the full amount for your reservation. A request has to be sent by email. If you intend to pay for someone’s stay and will not be checking-in to show the payment card, a request has to be sent by email via reservations@sirenaserena.com
Room key - You’ll be given a key when you check-in which gives you access to your room. Gate codes will be provided prior to arrival. Gate openers for vehicle are available upon request if needed for parking. If you lose your key , you’ll be asked for $20 replacement fee. If you lose your gate opener , you'd be asked for a $200 replacement fee – so please keep it safe! Any keys not returned at the end of your stay are subject to a charge of $20.
Refunds will be made by the same method the payments were made and to the specific card used at the time of the booking. No Show If you fail to arrive for your stay, you will be charged according to our cancellation policy.
Quiet hours - 10 pm to 8 am
Personal Property - Each room has a small safe for valuables. It is a guest’s responsibility to ensure that personal belongings are secure at all times. Sirena Serena accepts no liability for the loss, theft or damage to guests’ property, however sustained or caused. We strongly recommend guests bring a lock to lock up belongings on all tours. Items should not be left unattended on the beach .
Parking- Gated parking is provided. The setup is one car behind the other.Additional street parking is available.
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