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Welcome to Hancock House: An Urban Louisville Guesthouse
Originally built in 1865 as the home of Herman Schroeder’s Grocery, Hancock House is a fresh, authentic guesthouse that’s fit for business or leisure travelers.  We are an escape from the traditional hotel experience; offering stylish accommodations in one of Louisville’s hippest neighborhoods. Our sixteen spacious lofts are appointed with unique furnishings, modern tech, and full kitchens. 

Located in Louisville’s Nulu district – steps away from downtown and home to Louisville’s best art galleries, restaurants, bars, and bourbon distilleries - Hancock House is a hidden gem in a neighborhood full of history and surprises. Your room is well-stocked with everything you’ll need to enjoy, and it’s your space to live as you see fit.


Property Name: Hancock House

Address 1: 601 East Jefferson Street

City : Louisville - Kentucky

Postal Code : 40202

Contact Name: Clayton Cadarette

Phone: 502-792-7788

Email: LHH@firsthospitality.com

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 11:00 AM

Late Check-Out Hour: 1:00 PM

Late Check-out Fees: 25%

Late check out (after 11:00 AM and before 1:00 PM) may result in a fee.

Property and Cancellation Policies :

Full Charge - Full Deposit - If cancelled within 2 days of arrival

No Charge - If cancelled within 3 days of arrival

Terms and Conditions

Terms and Conditions
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Check-in:
3:00 PM

Quiet Hours:
10:00 PM to 7:00 AM

Check-out:
11:00 AM

Early Arrivals and Late Departures:
If your arrival is before 3 pm and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the building. Late check-outs are subject to availability and charged based on actual departure time. Late Check-outs that are not approved ahead of time will be subject to a $200 fee.

10% room rate & taxes until 11:30 AM
15% room rate & taxes until 12:00 PM
20% room rate & taxes until 12:30 PM
25% room rate & taxes until 1:00 PM
After 1:00PM guest will be charged for an additional night.

Housekeeping:
We provide a full housekeeping service prior to check-in. A light cleaning service during your stay can be provided upon request for $15 a day between 11 AM until 3 PM.  This service must be requested prior to arrival.

Luggage:
Due to capacity and space, we offer limited services on luggage storage before and after check-out. Please inquire with our sister property the Home2 Suites by Hilton Louisville Downtown/ NuLu which is located directly across Hancock Street from the Hancock House.

General:
Any behavior deemed inappropriate by the Hancock House team could result in immediate removal from the property.

Occupancy:
Guest room occupancy can not exceed the maximum occupancy listed on the room reserved.

Noise & Party Policy:
It is our mission to deliver exceptional experiences for all of our guests. With this in mind excessive noise, disruptive noise during quiet hours or partying in our Lofts will not be tolerated and could be cause for removal from the property with out refund.

Smoking:
Hancock House is a 100% non-smoking facility. Any evidence of smoking in the guest’s room (including smell) will result in a $500 fee.

Pet Policy:
Hancock House is a pet friendly property.  A $100 pet fee will be assessed for pets 75 pounds and under.  Pets over 75 pounds are prohibited.

Photography / Commercial Use:
Commercial photography and filming are prohibited on property without prior approval from Hancock House. A $1000 fee will be charged if violated.

Damage/Missing Items:
Upon booking we require a credit card on file for any damages beyond normal use of our amenities incurred during the rental of the room. The guest authorizes Hancock House to charge the cost of repair of such damage or loss of such items during their stay caused by themselves, or any person for whom they are responsible. Such damage would include the cost of cleaning bedding and upholstery, fumigation if the guest smokes in a room, and/or damage to furniture, rugs, walls and fixtures as well as replacing missing items such as bedding, towels, furnishings, kitchenware, etc.

Candles:
For guest safety and the protection of this historic building and its furnishings, the use of candles in guest rooms is prohibited.

Cancellation Policy:
Cancellation 3 days prior to Check-in: Full Refund

Cancellation less than 3 Days Prior to arrival forfeit one-night room & tax.

Other:
We may use third-party service providers to process your personal information on our behalf for the purposes of this booking. For example, we may share some information about you with these third parties so that they can contact you directly by email (for example: to obtain post stay reviews about your travel experience).

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