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 WELCOME TO AMÉRIAN RAFAELA HOTEL  

First superior 4-star hotel of international standards in the square, the only one of its kind within a radius of 90 km.  

Quality and warmth. YOUR NEXT DESTINATION | Your place to know

  • High-end rooms and suites .
  • Business Center, mice tourism (for events and conventions) .
  • Services and Amenities .
  • Private parking .
  • Amerian Spa .
  • Gastronomy and breakfast Café Martínez .
  • Excursions, activities, walks and attractions  

We are committed to providing our guests with a warm, relaxed, and distinguished environment, providing high-level experiences, exceeding expectations, with a modern and sustainable infrastructure, with personalized attention and a culture of exceptional service.  

We aspire to position ourselves as the choice for your stay and your personal activities in Rafaela and the Region.

  It will be a pleasure to receive you. We are waiting for you!


Property Name: AMÉRIAN RAFAELA HOTEL

Street Address: Bv. Guillermo Lehmann Nº 501

City : Rafaela - Santa Fe

Postal Code : 2300

Contact Name: A R H

Phone: +54 3492 504999 | WhatsApp +54 9 3492 561300

Email: reservas@amerianrafaela.com.ar

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge
  • Elevator
  • Fitness center
  • Gift shop
  • Laundry service
  • Lounge
  • Meeting rooms
  • Photocopying services
  • Printer
  • Room service
  • Swimming pool
  • 24-hour check-in
  • 24-hour front desk
  • Air conditioning
  • Airport shuttle
  • Banquet rooms
  • Bar
  • Bathhouse
  • Bottled water
  • Breakfast Buffet
  • Business center
  • Car rental
  • Cashless payment accepted
  • Chocolate / Cookies
  • Coffee Shop
  • Contactless check-in / check-out
  • Daily Housekeeping
  • Express check-in / check-out
  • Facilities for disabled guests
  • Family rooms
  • Fire extinguishers
  • Guests can opt out of daily room cleaning
  • Heating
  • Honeymoon / bridal suite
  • Hot Tub
  • Internet
  • Invoices
  • Ironing Service
  • Local safety protocols followed
  • Lockers
  • Massage
  • Massage chair
  • Non-smoking rooms
  • Pool / Beach towels
  • Prepared lunches
  • Property has wheelchair access
  • Safety deposit box
  • Sauna
  • Shops (on site)
  • Shuttle service
  • Smoke alarms
  • Smoke-free property
  • Snack bar
  • Solarium
  • Spa
  • Special diet meals (on request)
  • Steam room
  • Suit / Trouser press
  • Taxi service
  • Temporary art galleries
  • Terrace
  • Toilet with grab rails
  • Tour Assistance
  • Towels changed upon request
  • Visual aids: Braille
  • Wine / Champagne

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 2:00 PM

Check-Out: 10:30 AM

Late Check-out Hour: 5:30 PM

Late Check-out Fees: 50%

Late check-out (after 10:30 AM and before 5:30 PM) may result in a fee.

Property and Cancelation Policies :
CANCELLATIONS
1. No charge until 48 hours before the date of your reservation for refundable reservations, after that period 50% of the reservation or one night's stay is charged.
2. Any change or cancellation to your reservation must request it from our reservation center. And you should wait for the confirmation of the change or cancellation in writing.
3. All modifications of reservations in dates, services, number of guests and guarantee, must be requested by the same means that requested the reservation and await confirmation of the modification of the reservation by Amerian Hotel Rafaela. In case of rescheduling, the room prices will be adjusted according to the current rates for the new dates and season.

NO SHOW
1. The charge for no-show before 6:00 p.m. at the hotel or "No Show" or modification of the reservation outside the indicated deadlines implies that the reservation will be fully canceled automatically and the amount of one night's accommodation plus taxes and administration expenses will be charged to the guarantee.We ask that you notify us if your arrival is after 6:00 p.m., as well as if an impediment arises that delays the arrival time at the hotel. Otherwise, your reservation will be completely canceled automatically, and the "No Show" charge will be made.
2. If the guest had paid the total for the stay of more than one night and did not attend the hotel on the indicated date, one night will be charged as a penalty and the rest can be rescheduled for another date with extra cost and subject to availability.
3. No refunds or refunds of money will be made for cancellation, cancellation, no show, etc. The timely payment made will remain as payment on account of the rescheduling of the stay. The rescheduling must be agreed with the hotel according to availability, and an additional cost must be assumed according to the previous guidelines.
4. Force majeure: in case of not being able to accommodate a reservation due to internal, external or extraordinary conditions, the guest will be referred to a hotel in the city.


Terms and Conditions

RATES
Our rate is per room, per night, for the number of people named in the reservation confirmation. The services included will be detailed in the reservation confirmation according to the type of rate.

DOCUMENTATION FOR GUESTS AND VISITORS
1. All guests when checking in must present the legal documentation that proves their identity and must complete the registration form with their signature at the time of entering the hotel.
2. Minors: It is mandatory to register and present identification with a photograph of minors. It is also necessary for the accompanying parent / guardian to present their documentation at the hotel registration.
3. Without exception, every person visiting a guest in Amérian Rafaela who wishes to access common areas or a guest room, must first and obligatorily register at reception.

SCHEDULE
The hotel reception is open 24 hours a day.
CHECK IN: from 2:00 p.m.
CHECK OUT: 10.30 am
EARLY CHECK IN: check-in before 2:00 p.m. With additional cost and is subject to availability.
LATE CHECK OUT: withdrawal after 11 a.m. to 5.30 p.m., with an extra charge of 50%.
After 6 pm, if the guest still keeps the room occupied, full rate applies (one night charge).
DAY USE: from 10 a.m. to 6 p.m., full rate applies.

BOOKINGS
1. Reservations at Amérian Hotel Rafaela can be made through the following channels:
. In person at the hotel reception, in Bv. Lehmann No. 501, Rafaela, CP 2300, Santa Fe, Argentina.
. Telephone +54 3492 504999
. WhatsApp +54 9 3492 561300
. E-mail: reservas@amerianrafaela.com.ar
.Direct bookings engine: https://hotels.cloudbeds.com/reservation/TDelI9#
2. They can be requested through the named channels, and then the request must be confirmed from the hotel or the reservation center in writing or by digital means subscribed by the guest and with the information related to their stay, name, dates, type of room and beds, number of guests, etc. When making a reservation, it is considered that you have full knowledge of the hotel's policies, payment, rejection and cancellation.
3. Refundable reservations: You must request it from our reservation center with a minimum of 24 hours before the scheduled date for entering the hotel, in which case it will not produce any charge, charge or penalty.4. Non-refundable reservations: In this case the total amount of the reservation will be automatically debited at the time of confirmation, not allowing changes or refunds.For reservations made the same day of stay, no changes or cancellations will apply, so incurring in this will generate the "No Show" charge, which is equivalent to charging the amount of one night for each room (plus taxes), at the credit card with which the reservation was guaranteed.There are no refunds or refunds for departure before the agreed date. In the event that a credit is issued, our reservation center will send you its validity and restrictions.There are no refunds or credits for flight cancellations or other unforeseen situations due to any circumstance.Please consider taking out travel insurance to avoid inconvenience regarding flight delays or other situations.

PAYMENTS
1. Payments are made in local currency (Argentine pesos), except that the reservation has been made in another currency, in which case it must be paid in the agreed currency, or at the exchange rate of the highest value in the various markets (official, blue, etc.)
2. All reservations must be fully guaranteed by credit card, cash or bank deposit in the name of the guest or company, or through a deposit in the hotel's bank account for an amount equal to the total amount to be paid for the stay. In the event that said reservation is not guaranteed, the hotel will not be obliged to honor the reservation. The hotel will carry out a per-verification with the issuing bank of the credit card 24 hours before the arrival of the guest. If said per-verification is not approved, the reservation may be considered as Not guaranteed and the hotel will not be obliged to respect the stay.
3. The credit card provided when making the reservation will only serve as a guarantee of the reservation, therefore, when the guest's check-in is registered, the guest must provide the corresponding form of payment. In payments by credit or debit card, the cardholder must present their bank card and official photo identification.
4. Other means of payment: by own or third-party vouchers, agency or company reservations, you must present the reservation confirmation, guarantee and advance payment at the hotel reception. Please keep a copy of your reservation to present it upon arrival at the hotel. As an In House guarantee, at check in, you must leave a guarantee or credit card information at reception for consumption or extra internal expenses. Payment in foreign currency or other means of payment is authorized or not by the hotel management and must be requested at the time of requesting the reservation.5. Authorization: I authorize the hotel to debit from my guarantee all expenses generated in Amerian Hotel Rafaela. I personally oblige myself to pay all of my expenses incurred during my stay, if the company or travel agency or entity responsible for the payment does not do so, and at the simple request of the hotel.

STAY WITH CHILDREN
1. Children are welcome at Amérian Rafaela. There is no charge for children under 3 years old. Up to 2 children up to 3 years old stay free of charge sharing the existing bed or in baby cots, subject to request and availability. Children older than 3 years, whose stay requires an additional bed, is subject to adult rates.

COEXISTENCE POLICIES
1. It is necessary to ensure that all hotel guests can enjoy a positive and pleasant experience in our facilities, which is why we need to respect healthy rules of coexistence, which has to do with measuring and avoiding noise that may be annoying or activities that may alter the rest or relaxed stay of other passengers. This applies to both rooms and common areas of the hotel, requesting to control especially the intake of alcoholic beverages and visits.
2. Bear in mind that failure to comply with these specifications or others stipulated in the hotel's internal regulations could lead to the request for immediate eviction of the guest or group who incur these offenses, without the right to any reimbursement, in protection of a pleasant experience for the rest of the guests.
3. Amerian Hotel Rafaela could prohibit to stay in the hotel while intoxicated or similar, it prohibits the use of drugs, dangerous substances, weapons, annoying noises, shouting, circulating with a naked torso, discussions or the stay of people with presumed contagious disease or people with suspicious attitudes, requesting the assistance of security personnel for such cases, for the application of the security protocol.

SECURITY POLITICS
1. Control of access and movement of people, Amérian Hotel Rafaela undertakes to make reasonable efforts to control the entry and exit of passengers, users of the various services provided in its facilities, and their movement through the hotel. , all in order to protect general security and ensure the best experience for our customers.
2. However, it cannot be held liable for unwanted situations that may occur, which will be attributable to the people directly involved in said acts.

LOSS, THEFT, LOSS AND THEFT
1. Your safety is very important to us, as are the rest of the factors that make you complete a satisfactory and pleasant experience at Amérian Rafaela. We try to adjust the procedures and controls to eliminate the possibility of events and circumstances that obscure this objective.
2. The hotel is not responsible for the loss of personal or valuables left in the room, or for losses suffered in the hotel facilities. Please use the in-room safe, suitable for storing your notebook, laptop and other valuables.
3. Damage, breakage and / or theft of any type of element, accessory, and / or equipment that is verified in the rooms or common areas of the hotel as a result of improper use or responsibility of the guest, will be subject to a penalty, equivalent to the full replacement value and placed at the hotel address of the damaged, unused or lost property, the hotel reserving the right to debit said value from the credit card used to make the reservation.

PET POLICY
1. Unfortunately we cannot accommodate your pet in our facilities. However, we offer their external guarding of them provided by specialized professionals and specially selected for their affection towards pets.You and your family will be able to enjoy an excellent stay at Amérian Rafaela, and give your pet the same experience. Service available for small animals.

SMOKE FREE POLICY
1. Our rooms and common areas are smoke-free, according to national law. In the event that a passenger smokes within any space of the hotel, they will be recharged with the title of Cleaning, a sum equivalent to 20% of the daily rate plus tax as a penalty.

Our Policies were written with the intention of assuring our guests a pleasant experience at Amérian Rafaela Hotel.We hope this is your personal experience and you choose to visit us again.
We appreciate your preference. We are waiting for you!


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