Quiet property with free Wi-Fi, comfortable beds, heated outdoor pool and next door to some of the best restaurants in town. Candlewick Inn is close to downtown Eureka Springs and is easily accessible by car or the trolly stop in front of the hotel.
Keurig coffee makers and coffee pots with refrigerators in every room.
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In:
3:00 PM
Check-Out:
11:00 AM
Property and Cancelation Policies :
CANCELLATION POLICY
Life happens. We get that. Reservations are fully refundable 48 hours prior to check-in. To cancel a reservation, please call us at 479-419-4575. Cancellations received after 3pm two days prior to check-in will not be refunded or credited and will be charged in full.
Terms and Conditions
*Please note, we are a cashless property**
BUSINESS & CHECK-IN HOURS
- Check-in time: 3:00 p.m. We’ll be ready for you.
- Check-out time: 11:00 a.m. Seize the day, friend!
PAYMENT POLICY
If there is a balance on the day of arrival, we will use the card that you used to make the booking. To use a different card, contact us 24 hours in advance.RESERVATION POLICY
- We believe the children are our future, but you still have to be 18 years old and present to book a room.
- Is it really you? A valid photo ID matching the name on the reservation is required upon check-in.
- All requests to reserve a room must include the first and last name of all adults occupying the room and a valid credit card for guarantee of arrival.
- Our room rates are always awesome, and they are subject to change.
- All rooms are subject to a 11.375% tax (6.5% to the State of Arkansas, 2% tourism tax, 0.5% to Carroll County and 2.375% to the city of Eureka Springs)
- Group trips are fun! When booking, keep maximum occupancy rules in mind- two people max for rooms with a single bed (Queen or King) and four people max for rooms with multiple beds.
- For the safety of guests and staff, all guests are required to fill out a pre-check-in form (which will be sent via SMS text message) in order to receive their room information.
COVID-19 POLICY
Guests who have been exposed to COVID-19, displayed COVID-19 symptoms (fever, cough, shortness of breath, sore throat) should find lodging elsewhere. For the safety of long-term guests and employees, Candlewick Inn is not offering respite rooms at this time. Should you fall ill during your stay, please notify staff so we can block your room for hazard cleaning upon your departure and connect you to any medical resources you may need. Social distancing is required in all common areas. CHECK-IN POLICY
Reservations should be prepaid with Visa, MasterCard, Discover, or American Express. Upon check-in, any remaining amount due will be charged to your credit card including the total amount of the room and tax as well as an additional $50.00 (fifty-dollar USD) pre-authorization hold. The $50.00 (fifty-dollar USD) authorization, less any room service or damage charges, will be returned to your card, dependent upon your bank’s policy, in 3-10 business days. A valid ID matching the name on the credit card must be presented upon check-in or a previously approved credit card authorization must be on file.CANCELLATION POLICY
Life happens. We get that. Reservations are fully refundable 48 hours prior to check-in. To cancel a reservation, please call us at 479-419-4575. Cancellations received after 3pm two days prior to check-in will not be refunded or credited and will be charged in full.SMOKING POLICY
Breathe easy. Candlewick Inn is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a disappointed look and a $250 room cleaning fee.PET POLICY
We are not a pet friendly hotel, sorry!ROOM POLICY
We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value. Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. The hotel allows guests, with permission, to receive occasional packages and special deliveries at the property. We are not responsible for the packages or their contents or the storage of them. Sing your heart out and have passionate conversation all day long, but from 10:00 p.m. to 7:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleep time).PARKING POLICY
Vacations should be stress-free and for that reason, you get to park right in front of your room (or super close). By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property. But guess what? We’ve got state-of-the-art surveillance cameras watching over the parking lot so, should anything seem amiss, let us know, and we’ll check out the footage. And if you plan on leaving your car in our parking lot for a while, not problem, just let us know, as we reserve the right to tow vehicles.MINIMUM AGE POLICY
All guests must be 18 years or older to confirm guestroom accommodations at Candlewick Inn. A valid photo ID must be presented at the time of check in for age verification.FIREARMS POLICY
Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms. Subject to the following restrictions, guests of Candlewick Inn who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises, provided that the presence of the firearm on hotel premises: is for storage purposes only; the firearm is and remains at all times unloaded; the firearm is and remains secured in a locked, hard-sided firearm container, provided by the guest, while transported to or from the guest room and while stored therein; and the firearm remains securely safeguarded at all times in a locked guest room or locked personal vehicle, except when transporting the firearm to or from a guest room. Guests who fail to abide by this policy may be asked to leave the hotel premises, without refund. The hotel premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm. The only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties.GUEST SAFETY POLICY
As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from. Safety cameras are used throughout the premises, and anyone on our property may be recorded. The hotel assumes no responsibility for any personal bodily injury incurred while using the gym/fitness center facilities, where available. If you use the gym/fitness center facilities, you do so at your own risk.
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