Healey Hall

(Please note that the images of our rooms and facilities on our website are for illustrative purposes only. Each part of Healey Hall is slightly different and your room or the facilities you use during your stay may vary slightly from those images.)

To secure your booking, you’ll need to pay a 30% deposit. The remaining balance is payable, 4 weeks before your check-in date, to:
Lloyds Bank.
Sort Code: 30-80-95.
Account: 53039868

Please see our terms below for more information.

CHECK-IN AND CHECK-OUT

Check in: from 4 pm

Check-out: 10 am

TERMS AND CONDITIONS

Your booking must be for holiday purposes only. The property must not be used for gatherings, such as weddings or parties.

Who we are
Healey Hall comprises three properties: The Hall, The Coach House and Stable Cottage, located on the Healey Estate in Northumberland, referred to together or individually as ‘the premises’. Healey Hall is operated by the Healey Hall Partnership, Healey hall, Riding Mill, NE446BH. You are entering into this contract with the Healey Hall Partnership, and references in this agreement to ‘we’, ‘us’ and ‘our’ are references to the Healey Hall Partnership.

How to contact us
You can contact us by completing the form on the Contact page of our website, by phoning 01434673961 or via enquiries@healeyhall.com

Your Booking Request
When you receive your Confirmation Email from us, your booking is complete. A Contract between you and us now exists.
We’ll need credit or debit card details from you to confirm the booking. By providing them, you authorise the use of this card for any sums that become owing to us. The cost of your stay at the premises (the ‘Fee’) will be set out in the ‘Confirmation Email’.
You must pay 30% of the Fee (the ‘Deposit’) in order to secure your booking.
The remaining 70% of the Fee must be paid in full in cleared funds at least 4 weeks before your check-in date.

The fees referred to above will be charged to the card details you supplied to us when you booked. If you fail to arrive for your stay on your check-in date, your deposit will not be refunded and you will be charged the remaining 70% of the Fee. If you wish to cancel your booking, please contact us by phoning 01434673961 or via enquiries@healeyhall.com

Check-In and Check-Out
Unless otherwise agreed, check-in is from 4 pm.
Guests must check out no later than 10 am.

Damage Deposit
Before you check in a refundable damage bond ("the deposit")  will need to be payed. This we will hold against the cost of any reasonable repair or replacement and/or cleaning of each property or any of its contents. The deposit or any balance not needed for such costs will be returned to you withn 7 days of your departure date.
Guests of Healey Hall £600.
Guests of Stable Cottage: £300.
Guests of Coach House: £300.

Guests under 18
Please note that all guests under the age of 18 must be accompanied by adults during their stay.

CHARGES
The price of your stay (which includes VAT) will be the price indicated when you make your reservation via the website, or as communicated to you if you place your booking by telephone or email. Please check the price in your Confirmation Email. In the case of an obvious error, we reserve the right to amend our charges, or to cancel your booking.

PROPERTY AND CANCELLATION POLICIES
If you cancel your booking, your deposit will be refunded but the following additional charges will be payable.
If you cancel your booking more than one year before your check-in date, your deposit will be refunded minus a £250 admin charge for cancellations.
The following additional charges will be payable for shorter periods before check-in:
a) 20% of the fee if you cancel less than 364 days before your check-in date.
b) 25% of the Fee if you cancel less than 90 days before your check-in date.
c) 50% of the Fee if you cancel less than 28 days before your check-in date.

For cancellations made after seven full days prior to our local check in time on the day of check in, full cancellation charges equivalent to the total rate for the booking apply.

YOUR STAY
During your stay, you agree to comply with the following house rules:

Capacity, Parties  & Gatherings 
Excluding babies in cots, the number of people occupying the property and its grounds must not exceed the number shown on the Healey Hall website. You may invite an additional four guests to visit you during your stay, however they must not stay overnight. This is very important because our properties are prepared, furnished and equipped for the number of people specified and greater numbers cause damage and excessive wear and tear to vulnerable buildings. It is for this reason that we reserve the right to make a charge per person per day (whether or not they stay overnight) for each guest over the permitted limit, the charge being pro-rated on the total cost of your booking.
If the property is used for a party or an event, we reserve the right to make a further charge equivalent to three times the original cost of your booking.

Keys
We will issue with one set of keys to the premises on the Commencement Date. You must return these to us on the Departure Date. If you lose a key, you must inform us immediately and you will pay the reasonable cost of replacing it or the lock.

Noise
Please do not cause any nuisance, damage, disturbance or annoyance to any of our neighbours.
Do not use the garden or any external parts of the premises for any social gathering after 10 pm.
You will not allow any TV, radio, musical instrument or other equipment so as to allow any noise to be audible outside of the Hall or Cottages..

Rubbish
You will not leave any rubbish or litter on any external part of the premises except in a bin designated for that purpose.

Smoking
Smoking is not permitted in any part of the premises. If we suspect that any person has smoked in a room during your stay, we reserve the right to charge a reasonable specialist cleaning fee against the card you have used to secure your booking. In the event of our finding that you have failed to comply with our smoking policy, we reserve the right to terminate the remainder of your stay.

Dogs
Dogs are not allowed to stay at Healey Hall itself but small dogs are welcome for an extra fee of £50 per cottage, maximum 2 dogs per cottage. Whilst we're sure your dogs will be very wellbehaved whilst they enjoy their holiday with you at Stable Cottage or the Coach House, we do just ask that you note that the costs of any damage and/or additional cleaningrequired as a result of your dog would need to be recovered from yourself.We also strongly request that you pick upafter your dog in all the areas of the house including the garden and driveway.
Please do also be aware that there islivestock such as cows, sheep and horses present in adjoining fields so pleasedo take care when walking your dog to ensure that they don't disturb any ofthese animals.

Accidents
Any accident or injury suffered by you or your guests whilst on the premises must be reported to a member of management and, in any event, within 24 hours. This information is needed in order to comply with health and safety obligations and for insurance purposes.

Inappropriate Behaviour
We ask you to respect our staff and any other guests and to refrain from any improper, violent or abusive behaviour at all times during your stay. In the event of your failing to comply with this policy, we may eject you from the premises and cancel the remainder of your stay.

Damage
We ask all guests to respect the premises’ rooms and facilities. In the event of any damage to the room(s) during your stay, or if any items are missing from rooms, common parts or gardens on your departure, we will charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.

USING HEALEY HALL FACILITIES
When you use any equipment or facilities at Healey Hall, you must take care to safeguard your own health and safety and that of other people, as you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of those equipment or facilities (including your use of them whilst under the influence of alcohol or medication).

DAMAGE AND LOSS
The risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to the premises. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests. We do not in any circumstances exclude or limit our liability to you for any death or personal injury you may suffer which relates to or arises as a as a result of any negligence on our part. Save as stated above: We will not be liable for any direct loss or damage that you or any guest or invitee of yours may suffer in the premises, however caused, and our liability for any loss or damage will not exceed the Fee. We will not be liable under any circumstances for any indirect or consequential loss that you or anyone else who is your guest or invitee at the premises may suffer however that may be caused. We accept no responsibility for any damage caused to your property or the property of anyone else who is your guest or invitee at the premise unless such damage is caused by our negligence or breach of contract. We accept no responsibility for any injury or damage caused by your non-disclosure to us of any allergies or special dietary needs.
We will not be liable for any non-performance of in whole or part of our obligations under these terms and conditions as a result of any event or cause beyond our reasonable control, including but not limited to any governmental act or regulation, strike, lock out, flood, earthquake, extreme adverse weather conditions, natural disaster, other acts of God, acts of terrorism, or failure of electric power, gas, water, or other utility service, plant machinery, computers or vehicles, or the collapse of any building structures (‘Force Majeure Event’). If our ability to perform our obligations to you is affected by a Force Majeure Event then we will contact you as soon as possible to let you know and will take steps to minimise the effect of the event. Provided we do this we will not be liable for any delay or non-performance caused by such event but if there is a risk of substantial delay or non-performance by us such that the premises will not be available to you during your proposed stay, you may end the contract and we will refund your Deposit (provided that this has been paid). In such circumstances, we will not be liable for your costs of booking alternative accommodation.

YOUR PERSONAL INFORMATION
We will use the personal information you provide to us in accordance with our Privacy Policy.

OTHER IMPORTANT TERMS

Assignation
We may transfer our rights and obligations under our contract with you to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under such contract. Severance If any provision, or part provision, of these terms is found to be illegal or unenforceable, it shall be deemed deleted (to the extent necessary) and the rest will continue in force. Enforcement Even if we delay in enforcing your contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking your contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the contracted service, we can still require you to make the payment at a later date.

Governing Law & Disputes
Your contract with us (and any dispute or claim under it) is governed by English law. The courts of England and Wales shall have exclusive jurisdiction to settle and dispute or claim arising out of or in connection with this agreement, or its subject matter or formation.