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It is the responsibility of the guest to include all transfer fees and charges to ensure that the property receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
There are 2 options for payment. 
  1. You can pay by Credit Card through the payment link that we will send to you. Please note that there will be 2,5% administration fee added to the payment
  2. Or you can pay by transferring the bookings amount to our bank account.
Please let us know which one you prefer.

Please make a screenshot of the payment and send it to our email: whitetortoisebali@gmail.com.
You can also send it through wise if you like to our bank account. If you choose to do it through wise then please send a screenshot of the transfer to our email adress: whitetortoisebali@gmail.com

Property Information

White Tortoise eco villas is a secluded and boutique eco stay in one of the last remaining untouched parts of the southwestern Bukit peninsula that mixes traditional Indonesian design with modern-day luxury and high standards. Amidst a lush garden, the elevated position of the 5 villas with their own private pools and sundecks offer our guests a truly unique and tranquil 180-degree view over the area and the ocean. Situated at the bottom of the resort our authentic bamboo restaurant offers a la carte deluxe breakfast, lunch, afternoon finger foods and dinner, all made fresh daily by our amazing Javanese chef. We have small friendly guard dog at the resort,


Property Name: White Tortoise eco Villas

Street Address: Jalan Umpeng Sari 78

City : Padang padang, Pecatu - Bali

Postal Code : 80361

Phone: +6282146262385

Email: whitetortoisebali@gmail.com

Amenities
  • Baggage storage
  • Laundry service
  • Lounge
  • Photocopying services
  • Printer
  • Room service
  • Swimming pool
  • Welcome drink
  • 24-hour check-in
  • 24-hour security
  • Access to healthcare professionals
  • Air conditioning
  • Bar
  • Beach chairs / loungers
  • Beach Umbrellas
  • Beauty services
  • Body thermometer
  • Bottled water
  • Breakfast in the room
  • Breakfast takeaway containers
  • Breakfast, Continental
  • Breakfast, free
  • Cashless payment accepted
  • CCTV in common areas
  • CCTV outside property
  • Couples only
  • Daily Housekeeping
  • Designated smoking area
  • Doorman
  • Face masks available for guests
  • Fire extinguishers
  • Food can be delivered for in-room dining
  • Fruit
  • Garden
  • Guest accomodation cleaning can be cancelled
  • Guest parking
  • Guests can opt out of daily room cleaning
  • Hand sanitizer provided
  • Internet
  • Invoices
  • Massage
  • Mobile app for room service
  • No Children Allowed
  • Non-smoking rooms
  • Outdoor furniture
  • Pool / Beach towels
  • Refillable water stations
  • Restaurant
  • Safety deposit box
  • Single-use plastics removed
  • Special diet meals (on request)
  • Sun deck
  • Taxi service
  • Terrace
  • Thermometers for guests
  • Towels changed upon request

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 2:00 PM

Check-Out: 11:30 AM

Property and Cancelation Policies :
Standard cancellation policy
Standard cancellation policies are valid for all bookings except for special offers and rates.
  • The whole bookings amount is to be paid within 5 days of making the reservation to secure/confirm the reservation.
  • Reservations can be cancelled free of charge 7 days prior to the intended check- in date.
  • Reservations can be modified free of charge 7 days prior to the intended check-in date.
  • Cancellations or amendments within 7 days of arrival or early departures are subject to a cancellation penalty equal to 100% of the total cost of the total booking cost of all nights booked. No-shows will not be refunded their booking.
Special offers and special rates cancellation policy

  • Special offers and special rates are non refundable unless otherwise stated in the bookings confirmation.
  • Offline rates and discounted rates are considered SPECIAL OFFERS.
To cancel or amend a reservation, please contact us in writing at info@whitetortoisebali.com. We do not accept cancellations or amendments over the telephone/sms/whatsapp.
If a reservation is made with a third party (travel agent, online booking site etc), please refer to their terms and conditions. We take no responsibility for your booking contract with a third party.

  1. Standard Rates:
  • Free 1 x Change of Date is available when changed more than 14 days prior to arrival.
  • “No Shows” or early departures are subject to a cancellation penalty equal to 100% of the total cost of all nights booked.
  • No refund will be given for reduction of stay once checked in.
  • Change of date – only one amendment per booking will be accepted free of charge when amended more than 10 days prior to arrival. Where the rate price is less than your original stay, no refunds are provided. If the new stay is at a higher rate, rate difference will apply. Date changes within 30 days of arrival are subject to our cancellation policy. Any reduction of nights are subjected to our cancellation policy.
Forced Cicumstances:

In an event of unpredictable nature ( pandamic, earthquake, war, hurricane, volcano etc) or in case of an emergency please email us at info@whitetortoisebali.com
We don't accept whatsapps, phone calls or text messeges to discuss the matter.






Terms and Conditions

  • Check in time is after 14:00
  • Check out time is before 11:30
  • Accepted credit cards at the resort are MasterCard and Visa
  • Guests are required to show their passport and credit card upon check in.
  • All special requests (such as early check-in, late check-out, specific room assignment, and else) are subject to availability, can not be granted in advance, additional charges may apply and must be confirmed by White Tortoise.
  • 100% of total reservation amount is required as prepayment deposit to confirm the booking.
  • Every refund process will be completed between 05 – 12 business days and it’ll be subject to 4.8% administration fee.
  • All villas are strictly no-smoking. You may smoke outside on the veranda or in our restaurant.
  • No parties allowed on the property.
  • We are an adult only resort.
  • No pets.
  • No loud music.
  • No more than 2 people in a villa.
  • No outside guests in the villa without permission from the management.
  • If you have an evening flight you may leave your luggage after check-out at the reception and enjoy your last day.
  • In case there is any damage to our property during your stay, you will be held responsible and you will have to refund the damage.
  • All accommodation will be subjected to government tax of 11 % and all food and beverage consumed at the resort will be subjected to government tax of 11% and service charge of 8%



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