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Check In Time
Check in is from 2pm until 10pm, early check in is offered on availability. If you require guaranteed check in prior to 2pm then a charge will be applicable. Please let reception know if you are likely to arrive after 10pm.

Check Out Time
Check-out time is 11am. if you require a later check-out please contact Reception prior to the day of your departure and we will do our best to accommodate your request.  A charge may apply for late check-out.

Commission
Commission is not included in any of our room rates unless agreed at the time of booking. The Cley Hall will not be liable for any commission claims received if not agreed by the company in writing.

Special Requests
We will make every effort to honour special requests such as a specific floor or room number, rooms close together, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance. 

Children Policy
Children of all ages are welcomed.   Children aged 4 and under stay for free when sharing a room with one or more paying adult(s) using existing bedding.  As the parents, guardians, or chaperones of children, you are personally and legally responsible for them and they must supervised at all times .  For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.  

Payment and Terms at Check-in, Check-out
All reservations and registration must be guaranteed with a valid credit or debit card.  We accept Visa, Master Card and American Express.  Payment will be taken on arrival for all stays.

Deposits and Guarantees 
There is no deposit required to make an individual room reservation.  However, a credit or debit card is required at the time of booking to guarantee the room and secure the reservation period.

Smoking
Please note that this property operates a strict no smoking policy. A penalty fee of GBP 100 will be charged to guests who smoke in the property.

Accessibility 
Disability access rooms are available, please contact the hotel directly to discuss any special requirements.

Parking
Free parking is available at the hotel, parking is limited and therefore we request that all guests that wish to use this facility park considerately. In addition there is a communal car park 100 yards from hotel which is free 6pm-8am. Anyone using the car park uses the car park at their own risk. The hotel will not accept responsibility for any damage, accidents or losses.

Hotel Events
If you are interested please contact the hotel directly.

Use of Personal Information
GDPR regulations EU & UK 

Liability (Lost and Found)
The Cley Hall Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately on 01775 725157 and we will try to assist you in locating your lost item. 
The Cley Hall Hotel is not responsible for any item left behind by a guest.  However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping, will be collected and kept in a secure location for collection by the owner for up to fourteen (14) days.  Reasonable effort will be made to notify the guest that an item has found. Any item/s found that need to be returned will be at the cost of the guest.

Free Wi-Fi Access
Access to our WiFi is free for all our guests.  The hotel WiFi access code is subject to change without notice.  WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals.  The Cley Hall Hotel assumes no liability for guest use.

Damage
You are liable for any damage however caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property, whether caused by you or a person in your party whether they are staying at the hotel or not during your stay. The Cley Hall Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by The Cley Hall Hotel as a result of the aforesaid.  Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee,  guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Pets
Pets are not allowed at The Cley Hall Hotel

Lost Keys
Please note that this property charge a penalty fee of GBP 30 for any lost keys.