Check in 
Our check in starts at 3:30pm and ends at 8:00pm. When booking, please indicate when you would like to check in. 
Check Out
The check out is possible until 10:30 am

Traveling with Minors
One child under 1 year old stays free of charge if it sleeps in the bed with the parents, please ask for children’s cots/cribs.

Parking
Vacations should be stress-free and for that reason, you get to park right in front of our house (or super close).
By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property.

Minimum Age 

Use of Personal information

Cancellation Policy
Please carefully read our cancellation policy. Rarely can we make any exceptions to this.
Our receptionists are instructed to follow this policy and rules. So to save any misunderstanding we would be grateful if you can observe the following:

• If the guest cancels more than 60 days in advance, the total amount of the reservation will be refunded. 
• If the guest cancels less than 60 days in advance, the 40% prepayment is non-refundable. 
• If the guest arrives and decides to leave early, the nights not spent are fully charged.
• In case of a “no-show”, the total price of the reservation will be charged and is non- refundable.
• There is only one way in which we can acknowledge cancellation of the guest’s reservation; the guest MUST send a cancellation request stating the reservation number via email to the following address: info@relaissanmichele.it
• All cancellations are confirmed via email immediately after the reservation has been cancelled. 

Due to the COVID-19 situation, we have also adjusted our cancellation conditions for 2022. We guarantee you free cancellation in the following cases:

• It is not possible to travel to Italy due to a border closure
• Italy is classified as a high risk area or virus variant area of your home country

Deposits already made will be converted into a voucher for your next stay or refunded minus a processing fee of €50.00.

Smoking Policy
Breathe easy. The Relais San Michele  is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms/inside the house or strong lingering smoking scents in rooms will result in a disappointed look and a $150 room cleaning fee.

Please Note: Immediate termination of the rental agreement is possible if: 

• More guests stay in the property than agreed
• Excessive noise is made in the evening hours or at night
• Sub-letting the property you have rented (or giving it to other people). The number of people residing in the apartment should be the same as confirmed in the booking. Accommodation for additional guests may be requested
  An additional charge for each additional guest per night will be charged. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the apartment
• All our guests are asked to respect the property and privacy of the neighbors and to not make any excessive noise between the hours of 22:00 and 08:00. 
• Relais San Michele is not responsible for lost or forgotten personal things at the apart-hotels premises.