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Property Information

Los Pinos is a “Tico” (Costa Rican) family company that has been here in Monteverde since its origins. We are dedicated to the sustainable lodging of couples or families, in fully equipped cabins; we also protect our private reserve and the forest by calculating and reducing our ecological footprint. We participate on and support local development initiatives for the Monteverde community, as this is the environment that we live on. Over the past 34 years, we have learned from our guests, that a high quality and an authentic service, is the best form of recommendation, for which we thrive to fully accomplish these aspects. We, the Los Pinos Family, believe in the healthy interaction between the visitor and the environment, so that they can both coexist, without damaging the natural equilibrium that allows Monteverde, to be the most visited Cloud Forest in the World.

Property Name: Los Pinos - Cabañas & Reserva

Street Address: 150 SE escuela pública Rafael Arguedas H, Cerro Plano

City : Monteverde - Puntarenas

Postal Code : 61201

Contact Name: Brandon Ramirez Arguedas

Phone: +(506) 2645-5252


  • Baggage storage
  • Concierge
  • Laundry service
  • Safe deposit boxes at front desk
  • Valet service
  • 24-hour security
  • Access to healthcare professionals
  • Accessible Parking
  • Airport shuttle
  • All rooms disinfected daily
  • BBQ facilities
  • Board games / puzzles
  • Cashless payment accepted
  • CCTV in common areas
  • CCTV outside property
  • Common areas disinfected daily
  • Daily Housekeeping
  • Electric vehicle charging station
  • Facilities for disabled guests
  • Family rooms
  • Fire extinguishers
  • First aid kits
  • Garden
  • Guest accommodations disinfected between stays
  • Guest accommodations sealed after cleaning
  • Guest parking
  • Guests can opt out of daily room cleaning
  • Hiking
  • Hygiene certification
  • Internet
  • Kids' TV channels
  • Linens, towels, laundry washed per local authority guidelines
  • Local safety protocols followed
  • Massage
  • Non-smoking rooms
  • Property has wheelchair access
  • Safety deposit box
  • Shared lounge / TV area
  • Shuttle service
  • Single-use plastics removed
  • Smoke alarms
  • Taxi service
  • Terrace
  • Ticketing service
  • Tour Assistance
  • Towels changed upon request
  • Walking Tours

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 11:00 AM

Property and Cancelation Policies :
All cancellations must be done via e-mail and are subject to the following charges:

-More than 15 days before the original check-in date, will be charged 25% of the total amount of the reservation.
-8-15 days before the original check-in date, will be charged 50% of the total amount of the reservation.
-7 days or less prior to the original check-in date, will be charged 100% of the total amount of the reservation.

No refunds of late cancellations, no-shows, unused portions of vouchers or early departures. 
Terms and Conditions

Reservation Policies
Cabañas y Jardines de Monteverde S.A.  (Los Pinos) requires your credit card information to hold and guarantee your reservation.
If you cancel before your arrival date, we will charge your credit card in accordance with our cancellation policy.  All cancellations or modifications have to be done via e-mail. Modifications will be treated as cancellations and are subject to availability.
Payment Methods
You will pay at check-in, we prefer SINPE MOVIL at number 8392-9166, CASH, Visa, MasterCard or Amex.
Children policies  
One child under the age of 11 can sleep for free, using the available sleeping spaces. Two children under the age of 11 pay as an extra adult. Any person 12 or older, pays as an adult.

We are accepting 1 pet per cabin at a cost of $15 per night, taking into account our policies:
- Only small or medium pets are accepted. Not big.
- Not aggressive.
- They will not be able to walk loose or without a leash on the property, due to the large number of animals such as: Pizotes, Raccoons and Guatusas. They will be able to walk loose inside the cabin.
- They will have to bring their own blanket or bed for the pet. The pet is not allowed to sleep on the beds.
- Damage caused to the property or the cabin by the pet, will be the responsibility of the owner.
Pet Policy
No pets areallowed.
Impossibility of Performance
It is agreed that Los Pinos will be relieved of its obligations in events such as fire, flood, strike, lockout, order of government authorities, bad weather or any reasonable circumstance beyond its control.

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