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Property Information

Hostería de la Colina is a family inn with a warm and family atmosphere, where the wonderful landscapes and the peaceful mountains make this place ideal to rest and relax, refresh and renew. 

In addition to providing for guests, La Colina focuses on local products, organics and sustainability. It is located in a private tranquil neighborhood with a five minute drive to the lake and a 20 minute drive to Pucón. It is also possible to walk or take a taxi into town. There are nine unique rooms available, a large furnished terrace, a salon de bar and a soon to open café. 

The hotel has well-designed gardens and an antique wooden hot tub to enjoy under the stars. It has spectacular views of the town of Villarica, the lake, the mountains and the Villaricca and Llaima Volcanoes. A complete breakfast with personal service and buffet, as well as room amenities are included in the price. There is also free parking and limited wifi available.


Property Name: Hosteria La Colina

Address 1: Las colinas 115

City : Villarica - Araucania

Contact Name: Departamento Reservas

Phone: +56452411503

Email: info@hosteriadelcolina.com

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 15:00

Check-Out: 12:00

Property and Cancellation Policies :

Full Charge - Full Deposit - If cancelled within 127 days of arrival

Partial Charge - 100% of Full Stay - If cancelled within 2 days of arrival

Terms and Conditions

Terms of Booking & Booking Deposit

By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we require a non refundable deposit to be paid in advance, this deposit amount is = 30% of the total amount.
Deposit payments must be 'cleared funds' before a booking can be confirmed.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Check-in & Check-out

Guests must check-in and check-out by the times stated below;
  • Check-in by: 15:00.
  • Check-out by: 12:00 on day of departure.
  • Early Check in before 5:00 may include a fee.
  • Late Checkout may include a fee.

Cancellation, Returned Deposit & Non-Arrival Conditions

Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;
  • We will charge the complete deposit if cancelled at any time.
  • We will charge the full amount of the stay if cancelled 2 days or less prior the arrival day.
  • After making the reservation you have a 24 hrs window to cancel the reservation for free.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas throughout the accommodation. A fee of $50 USD will be incurred for failure to comply with the policy in order to contribute to cleaning and oder removal.  

Pets & Service Dogs

We do not accept pets throughout the accommodation, except for service dogs.

Parking

Where on-site parking is provided guests accept that they park their vehicles at their own risk.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 18 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue. These records are kept for a minimum of 48 months.

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed.

Tax

You'll be asked to pay the following charges at the property:
  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. 
  • To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. 
  • Tax may apply per room when the room is shared by a taxable and a nontaxable guest. 
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.