The purpose of the present document is to regulate the GENERAL TERMS AND CONDITIONS OF PROCUREMENT of the pre-booking and on-line booking services for your accommodation at our hotel, owned by “Hoteles Desconecta2 S.L.”, a company whose registered address is Gta. Fernando Quiñones, s/n, Ed. Centris I, planta 4 módulo 8, 41940, Tomares (Seville), registered in the business register of Seville, in Book 6622, document 181, page SE-119513, and Spanish Tax ID (C.I.F) B-90.396.409.
Using the services will entail full and unreserved acceptance, and validity, of each and every one of the General Terms and Conditions, as included within the latest updated version of the present terms, which are considered automatically incorporated into the contract signed between the User and Hoteles Desconecta2, S.L. and which do not need to be written into the contract itself.
These terms and conditions regulate the remote sale/purchase relationship between Hoteles Desconecta2, S.L. and the User, in accordance with the legal provisions, in particular, Spanish Law 7/1998, of April 13, on General Conditions of Contract, Spanish Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the current regulations on the Protection of Personal Data (Regulation (EU) 2016/679), Spanish Law 7/1996, of January 15, on the Regulation of Retail Trade and Spanish Law 34/2002 of July 11, on E-Commerce and Information Society Services and Directive 2009/22/CE of the European Parliament and of the Council, of April 23, 2009, regarding injunction actions relating to the protection of consumer interests.
2. USE OF HOTELES DESCONECTA2 PRE-BOOKING AND ONLINE BOOKING SERVICES
2.1 Pre-Booking Services
The pre-booking services, both on-line and by telephone, are merely informative and are solely intended to offer the User the possibility of consulting room availability at our Hotel.
Prior to the booking confirmation, the User is made aware of the existence of the possible restrictions that exist at the Hotel, the specific services that may not be available during their stay, and the restricted use of some areas of the Hotel. These restrictions are related to the current situation regarding Covid-19 and the limitations established by public authorities. The User will be made aware of them in advance of proceeding with the booking.
Once the booking has been made via telephone or online, it will only be considered as binding when the following circumstances have been met: (i) the User has received an e-mail, which will be sent within a period of 24 hours, confirming their booking, and (ii) in the case in which the booking requires the prior payment of all or part of the total amount, the User has made the corresponding payment. The User must check the booking confirmation and notify Hoteles Desconecta2, immediately and in writing, of any error.
In the event of a pre-booking made by telephone, the User’s data will not be recorded until they confirm the booking. At that time, their contact details will be requested and the User will receive an email to confirm the booking. Said email will include all of the information about our terms and conditions and data processing. The data will not be definitively recorded until the booking is finalized.
2.2. Online Booking Services
a) Purpose. The purpose of the online booking service is the reservation of rooms in Hoteles Desconecta2. THE USE OF THESE SERVICES WILL MEAN THE FULL AND UNRESERVED ACCEPTANCE, AND THE VALIDITY, OF EACH AND EVERY ONE OF THE GENERAL TERMS OR CONDITIONS CONTAINED IN THE LATEST UPDATED VERSION OF THESE GENERAL TERMS AND/OR CONDITIONS, WHICH WILL BE CONSIDERED AUTOMATICALLY INCORPORATED INTO THE CONTRACT SIGNED WITH HOTELES DESCONECTA2, S.L. AND WHICH DO NOT NEED TO BE WRITTEN INTO THE CONTRACT ITSELF.
b) Procurement process: Procuring via the web site will be completed following these steps:
1.- Selection of the dates of stay and number of guests, using the search parameters.
2.- Choice of the type and number of rooms, the type of board, and rate.
3.- Selection of supplements or additional services, shown with their definitive price. Entering both personal details related to the booking as well as the bank card used as a guarantee of the booking, and acceptance of the general conditions of the booking.
4.- Verification and formalization of the booking details. The User will receive an email informing them that their booking is in the process of being confirmed. After the formalization of the booking, the User is requested to check the content of the booking in order to identify possible errors when they entered their details data; in order to correct such errors, telephone the Hotel at 924 292 000 or send your comments via email to email@example.com, supplying the details to identify the booking.
5.- Once the booking and corresponding payment have been made, the User will receive an email to confirm the booking. This email serves as their proof of reservation.
6.- The credit card used in the booking will be requested on arrival to verify that the details provided are correct and the card holder must be one of the guests staying at the establishment.
c) Languages. Our booking process is available in the following languages: Spanish and English. In order to be able to change language, go to the languages drop-down in the upper left area of the page.
d) Guarantee: Bookings are confirmed and guaranteed for the entire night with a credit card. In the event of a no-show without any prior notice, the user’s credit card will be charged with the full booking amount (VAT and taxes included).
e) Rates. In accordance with the specific conditions of the rates applied to the booking, payment thereof can be made (i) in advance and in full at the time of making the booking or (ii) when the customer checks in at the hotel, depending on the selected rate. Advance payments can be made using the credit cards accepted by the establishment. Payments at check-in can be made both using the credit cards accepted by the establishment and/or in cash in the legal tender of Spain.
f) Cancellation policy.
- Free cancellation if carried out at least seven (7) days prior to the arrival date.
- Charge of 50% of the cost of the booking applied to the provided credit card, if carried out during the seven (7) days prior to the arrival date.
- Charge of 100% of the cost of the booking applied to the provided credit card, if the booking is not cancelled prior to the arrival date.
- For NON-REFUNDABLE rates, neither cancellations nor modifications are accepted. Payment will be made at the time of making the booking and cannot be refunded.
- For SPECIAL rates, you may be subject to different cancellation and booking conditions.
- HD2 reserves the right to evaluate special cases in which it is necessary for a non-refundable booking to be cancelled. Under no circumstances will non-refundable bookings be reimbursed in money.
To cancel or modify a booking, you must contact Hoteles Desconecta2 via our website, our e-mail address (firstname.lastname@example.org) or our telephone number (+34) 924 292 000.
g) Policies for children. The accommodation at Hoteles Desconecta2 is recommended for those over the age of 12.
- Those under the age of 18 will be able to stay at the hotel if they are accompanied by their parents, guardians or duly authorized adults.
- Children aged under 16 can stay at the hotel as long as they are booked into the same room as the adults responsible for them. They can stay in a separate room, but it must be adjacent to yours (our adjacent rooms are 3 and 4, and 5 and 6).
- The Hotel staff may request the pertinent documentation to identify the adults as the minor's parents/guardians or authorized persons.
- There is no additional bed service.
- If you are staying with us with a baby, you must request the cot service at the time of making the booking or prior to your arrival.
- Hotel regulations state that the rest and disconnection of other hotel guests must be respected, and likewise that it is not permitted to climb the railings, run inside the building, walk along the infinity edge of the pool or carry out any activity that endangers one’s own or others’ physical integrity.
h) Prices per room and night. Prices are only valid in writing and during the indicated timeframe. If and when there are justifiable reasons, Hoteles Desconecta2, S.L., reserves the right to modify these rates without prior notice.
The prices relating to the booking will be indicated during the booking process. VAT is applied to prices, without prejudice to additional taxes also being applied in accordance with current local regulations. If applicable, the aforementioned local taxes must be paid directly at the hotel. The prices shown at the time of booking include VAT (or equivalent tax) in accordance with the current applicable tax rate applicable.
In the event that the applicable rate changes between the booking date and the use of the services, creating a disparity, in accordance with the tax regulations, the tax rate that will be applied to the final price will be that which corresponds to the time of delivery of the services or of the accrual of the tax, even when this increases the final price indicated to the customer during the booking.
i) Check-in and Check out. Customers are hereby informed of the Hotel arrival and departure conditions, which are as follows:
• Arrival (check-in): 14:00
• Departure (check-out): 12:00
• Latest departure time for late check-out: 18:00 (subject to availability)
• Late check-out fee: 30%
j) Dining, allergies and intolerances. The hotel has the following dining services: breakfast, restaurant and room service. In order to offer the best service to our customers: in the event you have any kind of food intolerance or allergy and intend to make use of these services, or if they are included in your booking, you must make the Hotel aware of such circumstances both at the time of making the booking and on your arrival.
The data you provide in this regard must always be about yourself or, if applicable, about those in your care. When making this information available to the hotel, the customer must accept in advance the data protection policy, thereby expressing their full consent to the specific processing of their data. Therefore, you are advised that the usage and processing of your data will be exclusively to provide personalized customer service for the duration of the dining services. The data will not be able to be used for a purpose other than that stipulated herein, and it will be immediately deleted when the customer completes their stay at the Hotel. For further information about our data protection policy you can access the following link: www.hotelesdesconecta2.com/politica-de-privacidad/
k) Further conditions. Smoking is forbidden in all indoor spaces including the rooms as inside the hotel is a 100% smoke-free environment. Pets are not allowed, with the exception of guide dogs accompanying individuals with visual impairments, as established in the law regarding the use of guide dogs. The admission of animals in accordance with this clause, will be subject to prior request.
2.3. Use of Services
The User undertakes to using the services in accordance with the law, morality and the public order, and as provided for in the present General Terms and Conditions of Procurement. As a consequence, you are obliged to not use the Services for purposes or effects which are illegal and/or contrary to that stipulated in these General Terms and Conditions of Procurement, which are harmful to the rights and/or interests of third parties or which, in any way, may damage the services, Hoteles Desconecta2 and/or its image.
2.4. Technical and/or operational modifications
For greater efficiency and for the benefit of the Users, Hoteles Desconecta2, S.L. may unilaterally modify, at any time and without prior notice, the services provided, or the technical or operational Conditions or those relating to the use of services. Similarly, and with the objective of improving the service and identifying an optimum level of quality, which is the ultimate objective of Hoteles Desconecta2, S.L., Users may suggest any modifications that they believe may be useful, by contacting those who are responsible for the page via the following email address: email@example.com.
2.5. Hotel Rules
1.- The HD2 hotel is recommended for those over the age of 12.
2.- Those under the age of 18 will be able to stay at the hotel if they are accompanied by their parents, guardians or duly authorized adults. The Hotel staff may request the pertinent documentation to identify the adults as the minor's parents/guardians or authorized persons.
3.- The maximum capacity of the rooms must not be exceeded. All of our rooms are for two people, except for the Premium Suite, which can accommodate up to three adults or four people if the guests include children.
4.- Respect other guests’ desire to rest and disconnect during their stay.
5.- Keep noise levels to a minimum during night hours and during the late afternoon, especially between 15:00 and 17:00 and from 00:00.
6.- Smoking is not permitted in the rooms, inside the restaurant or in common indoor areas. Smoking is permitted in outdoor areas, respecting the social distancing requirements established by the existing regulations at all times.
7.- No weapons of any kind are allowed on the premises.
8.- People with animals are not allowed on the premises, with the exception of those persons accompanied by guide dogs as laid out in the law relating to the use of guide dogs by persons with a visual disability. The admission of animals, in accordance with the above, will be allowed upon request.
9.- It is not permitted to bring food or drink bought elsewhere for their consumption within the hotel.
13.- The customer who signs the check-in form is responsible for the proper conduct of all of the people within their party. If this person or any of their companions does not behave in an adequate manner, the management will be authorized to request that the customer and their party immediately depart from the premises, without the customer having the right to any compensation.
11.- Our main objective is for our guests to have an excellent experience during their time at Hoteles Desconecta2. Therefore, if you find anything that does not meet your expectations, we would appreciate it if you could let us know as soon as possible during your stay, so that we can rectify it during this time.
12.- Complaints forms are available to our customers.
13.- We recommend that guests keep lights on the premises turned off when not in use, with the purpose of helping to save energy.
14.- At HD2 we are committed to the efficient use of natural resources:
• We ask that our customers use water responsibly and reuse towels when possible.
• We will change bed sheets and bath towels every 3 nights unless the customer expressly requests otherwise.
15.- It is not permitted to climb the railings, run in the building, walk along the infinity edge of the pool or carry out any activity that endangers one’s own or others’ physical integrity.
16.- Customers will only be able to move around and stay in those areas of the premises that are reserved for guests, and they will not be able to access reserved or private rooms or spaces in any circumstances.
Dress codes will be as is usual and customary for each area.
As a customer of this establishment you will have the rights derived from existing legislation related to consumers and users, as well as the following:
1.- To receive tourist services that are of a quality in line with the nature of the procured company, service or establishment.
2.- To receive, prior to procurement, sufficient, accurate, comprehensible, effective, objective, unambiguous and complete information about the price, conditions and the details of the tourist services that are offered.
3.- To obtain all of the documents that attest to the terms of procurement of the tourist services and the proof of payment of such services.
4.- To access the Establishment and to be able to freely enter and stay there without limitations except those laid out in the regulations specific to the hotel activity and those in these internal rules and policies. This shall occur with no discrimination on grounds of birth, race, sex, religion, opinion or other personal or social circumstance.
5.- To be treated with courtesy and respect.
6.- To benefit from the tranquility and privacy in the terms laid out in the existing legislation and to be informed of any relevant issues that could disturb your tranquility and rest.
7.- To not be disturbed by advertising practices that are contrary to existing regulations.
8.- To be able to use the corresponding signage to identify the classification, category and specialization of this Establishment, as well as the quality, capacity and any other detail relating to its activity.
9.- To lodge complaints.
10.- To have their personal data protected in the terms laid out by the law.
As a customer of this establishment, your obligations are as follows:
1.- To respect the rules of use and internal policies at this establishment and the specific rules of the places you visit.
2.- To observe rules concerning hygiene, manners, social coexistence, clothing and respect for others, institutions and customs for the appropriate use of the different services offered by this hotel.
3.- To settle the payment of services used at the time when the invoice is presented and, if applicable, at the place, time and manner agreed. In this context, the lodging of a complaint does not in any circumstances provide an exemption from the obligation to provide payment.
4.- To respect the environment.
5.- To respect the facilities and equipment of this hotel. If the customer is responsible for any damage or theft caused within the room or other facility, the hotel reserves the right to seek from them the corresponding payment for damages.
6.- To comply with the booking system and respect the agreed departure date, thereby leaving the room unoccupied.
7.- To treat our Staff with respect and dignity.
8.- To not transfer to third parties your right to the purchased services.
The establishment shall not be held responsible for the theft, robbery or loss of objects in the hotel.
The establishment shall not be held responsible for any damages which may arise due to failure to comply with the rules outlined in this document and accepted by clients when they make their booking.
There are no age restrictions for accessing the restaurant; however, all children aged under 16 must always be accompanied by an adult.
HD2 has drawn up a set of rules that must be followed when in the restaurant and its surrounding areas, as indicated in the “Hotel Rules” section. All rights, obligations and responsibilities established in this document shall also apply.
In the event of non-compliance with any of these rules, the hotel reserves the right to refuse admission or the stay on the premises.
Appropriate clothing must be worn in the restaurant or indoor dining area and as such, guests are not permitted to enter barefoot or wearing wet clothing or swimwear.
HD2 has established a series of rules that must be followed when in the pool and its surrounding areas.
1.- Children under 12 must always be accompanied by an adult as there is no lifeguard.
2.- The maximum occupancy of the pool is 30 persons.
3.- No pets are allowed.
4.- Balls or inflatables are not permitted.
5.- No running, jumping, splashing or playing rough.
6.- Eating or drinking in the water is not permitted.
7.- Bringing food or drinks from outside the hotel is not permitted.
8.- The use of glass objects in the pool area is prohibited.
9.- Showering before entering the pool is mandatory.
10.- Pool access is restricted to hotel guests and clients with a pool voucher/pass.
11.- Pouring or throwing substances into the pool is not permitted.
3. THE CORRECT USE OF WEBSITE CONTENT BY THE USER
3.1. Industrial property Hoteles Desconecta2, S.L. hereby states that the industrial property rights (Trademarks, Trade Names, etc.) that appear on this website are its own property and/or are legally used by virtue of usage agreements or licenses. Likewise, it states that these are duly protected by existing Regulations on Industrial Property. The User undertakes to use the Website in a diligent, correct and lawful manner and in particular, they undertake to abstain from:
a) Deleting, circumventing or manipulating the copyrights, trademarks and other identifying features of the rights of Hoteles Desconecta2, S.L. or of their owners, as incorporated into the content and/or products sold on the Hoteles Desconecta2 website, including technical protection devices, digital signatures or any other information mechanisms which may be contained therein.
b) Using Hoteles Desconecta2 content and, in particular, any information obtained through the website in order to send out publicity or communications for the purpose of direct sales or any other commercial purpose, or to send unsolicited messages to multiple persons.
c) Reproducing or copying, distributing, allowing public access via any form of public communication, transforming or modifying the content, unless they have been granted authorization from the owner of the corresponding rights or unless permitted by law.
d) In general, using the content in any manner, or for any purposes or effects that are contrary to the law, morality, generally accepted good conduct, or the public order. Hoteles Desconecta2, S.L. does not grant any usage license or authorization of any type regarding its industrial and intellectual property rights or regarding any other property or right related to its website.
3.2. Procedure in the event of the violation of intellectual property rights In the event that any User or third party believes that content has been entered into the website in violation of their intellectual property rights, they must notify Hoteles Desconecta2, S.L., providing a complete and precise indication of their details, the allegedly violated intellectual property rights, and also the website in question.
4. RIGHT TO MODIFY THE GENERAL TERMS AND CONDITIONS OF PROCUREMENT
Hoteles Desconecta2, S.L. reserves the right to modify these General Terms and Conditions of Procurement, and it shall use the Website to inform users of any changes made.
5. EXCLUSION OF GUARANTEES AND LIABILITIES
5.1. Hoteles Desconecta2, S.L. does not guarantee the reliability, availability or continuity of the services made available to the users, and it therefore it excludes itself from all liability for any damages that may be derived from the lack of availability, reliability or continuity of its website or services. However, it will attempt to provide, where possible, technical assistance to those affected, and it will also attempt to immediately remediate the interruption, making alternative means available, where possible.
5.2. Hoteles Desconecta2, S.L. is not obliged to control, nor does it control, a priori, the absence of viruses or elements in the content that may cause alterations in the software or hardware of Users who visit the site, and it will therefore not be held liable for any damages of any nature which may be derived from such.
5.3. If Hoteles Desconecta2, S.L., despite having acted with due forethought and diligence, is unable to provide a booked room for reasons outside of its own control, and if there is no possibility of providing the services stipulated in the agreed upon conditions, it shall offer the User the possibility to opt for a full refund of the amount paid or a replacement room/service with similar characteristics in terms of category or quality. If the replacement room/service is of a lower category or quality, Hoteles Desconecta2, S.L. must refund the difference.
6. SAFEGUARDING OF THE GENERAL TERMS AND CONDITIONS OF PROCUREMENT
If one of the clauses of these General Terms and Conditions of Procurement were to be declared null or inapplicable, the rest of the General Terms and Conditions will be maintained in the agreed Terms. Hoteles Desconecta2, S.L. undertakes to replace the clause affected by the nullity with one that is as close as possible to the intention initially sought by the parties.
NONE OF THE CLAUSES IN THIS CONTRACT WILL IN ANY WAY AFFECT THE LEGAL PROVISIONS REGARDING CONSUMER RIGHTS. IF YOU ARE NOT A CONSUMER, YOU EXPRESSLY WAIVE YOUR RIGHT OF WITHDRAWAL.
7. HOTELESDESCONECTA2.COM AND ACCEPTANCE OF THE RULES OF USE
The User has been made aware that the use of the Pre-Booking and Online Booking services implies the full and unconditional acceptance of each of the clauses which make up the Rules of Use of https://www.hotelesdesconecta2.com/
, in the version published by Hoteles Desconecta2, S.L. at the time at which the User makes use of the services. Said rules of use complete these General Terms and Conditions in all matters to which the latter are not opposed. Therefore, the User must be aware of the importance of consulting the rules on this page, prior to accessing and/or using the services.
8. APPLICABLE LAW AND COMPETENT JURISDICTION
These General Terms and Conditions of Procurement are governed by Spanish Law. For the resolution of any disputes that may arise as regards their validity, execution, compliance or resolution, either total or partial, Hoteles Desconecta2, S.L. and the Users subject themselves to the jurisdiction of the Courts and Tribunals of the city of Seville, expressly renouncing their own jurisdiction or any other that may correspond to them. This contract constitutes the complete and unabridged agreement between Hoteles Desconecta2, S.L. and the User, and it replaces all previous pacts, commitments, statements or agreements, both written and oral, which may have existed between them.
In all cases, any disputes which may arise from the provision the services at the hotel in which the client is staying shall be subject to the courts of the consumer.
9.1. User Information
This Policy applies to the processing of the Personal Data that is gathered by the company so it can provide its services. If you fill in any of our forms, you must first accept the terms of this Policy and we will keep a record of that acceptance.
9.2. Party responsible for processing your data
The party responsible for processing your data on this website is:
Name: HOTELES DESCONECTA2, S.L.
Tax ID: B90396409
Address: GLORIETA FERNANDO QUIÑONES, S/N, PLANTA 4, PUERTA 8, EDIFICIO CENTRIS I, 41940 TOMARES (SEVILLE)
Telephone: 955 986 867
9.3. Purpose, Legitimization and Conservation
We gather and process your Personal Data via the following forms on our website:
• Purpose: To respond to requests for information, to address your needs, and to respond to queries and doubts.
• Legitimization: Processing is based on the provision of a response once the form has been filled in and sent.
• Conservation: Your data will be kept in our databases for 6 months.
• Purpose: To send you commercial information about our activities and services, including through digital channels.
• Legitimization: Processing is based on the unequivocal consent granted by the user when they fill in the subscribe form.
• Conservation: Until you request to unsubscribe to our sending of promotional messages.
• Purpose: To manage booking requests.
• Legitimization: Processing is based on the provision of a response once the corresponding form has been filled in and sent.
• Conservation: Your data will be kept in our databases for the legally required time.
9.4. Type of data gathered
The types of data we request are: identification and contact data.
We also automatically gather data about your visit to our website, as described in the Cookies Policy.
HOTELES DESCONECTA2, S.L. does not gather any data that could be considered especially sensitive, such as: race or ethnic origin, political opinions or religious or philosophical beliefs, trade union membership, health, sexual activity or orientation, or biometric or genetic information.
It is the responsibility of each interested party to ensure that the data they provide is true, exact, complete and up-to-date and they shall therefore be the sole party responsible for any direct or indirect damages that may arise as a consequence of their failure to comply with said responsibility.
9.5. Data recipients
Data may be reported to third parties for the provision of various services, in our capacity as Data Processors, but we will not transfer your personal data to third parties, unless we are obliged to do so by law or unless you, having been informed and having accepted, have agreed to it with us.
We share your information with:
• Service providers contracted by the Data Processor. For example, these may include: our hosting service, IT staff, and legal advisors. We require all our staff, contractually, to only use provided personal data for the purposes stipulated in the contract and once they have finished, they must return or destroy said personal data.
• Service providers located outside of the European Economic Area (international data transfers) such as the USA. In these cases, we require that said recipients employ measures designed to protect the personal data and they are therefore based on EU-approved mechanisms which allow such transfers, such as standard clauses.
• Other companies in the group: Media Interactiva Solutions, S.L. and MeasureUp, INC.
• Due to legal obligations: The Spanish Tax Authorities, the pertinent Public Administration, Judges and Courts, etc.
9.6. Rights of interested parties
You have the right to request confirmation that we are processing your personal data and, if we are, to access said data or request its portability.
You have the right to oppose the processing of your data (we will always respect your objection to receiving publicity) and/or request its deletion.
You can request the limitation of the processing of your data in the following circumstances:
• While a challenge on the accuracy of the data is being checked.
• If the processing was illegal, but the deletion of your data was opposed.
• When the establishment does not need your data, but you need it to make or defend a claim.
• When you have opposed to the processing of your data in order to comply with a mission in the public interest or to satisfy a legitimate interest, as long as it is verified that the legitimate motives for the processing prevail over your own motives.
Furthermore, you may revoke your given consent at any time. However, please bear in mind that once your revocation has been addressed, we may continue to communicate with you, when required, in order to comply with our legal obligations or to execute the contract we hold with you.
To exercise your rights correctly, we request that when submitting your request, you accredit your identity using a copy of your ID card or an equivalent official document and that you identify the company (or companies) which are linked to your data, if applicable. The following Channels are available to you:
• By mail: HOTELES DESCONECTA2, S.L., for the attention of the Management, indicating “Data Protection” as the subject.
• Email: firstname.lastname@example.org, indicating “Data Protection” in the subject line.
However, you can obtain more information about your rights by contacting the Spanish Data Protection Agency (www.aepd.es
) and filing a claim.