The vision for Una Vida Tulum was very clear from the beginning. We wanted to create a dynamic travel community and offer spacious and luxurious accommodations at an affordable price. We married all of our passions to create this jungle paradise.
Our love and respect for nature was always one of the major factors in our architectural design. We worked closely with our architects to incorporate the lush jungle vegetation around us. Every possible piece of green was spared during our construction.
We have a passion for art and design! All of our rooms have been thoughtfully appointed with unique touches. We commissioned local artists and artisans to craft the furniture and décor to keep the vibe true and authentic.
Tulum is one of the most magical places on earth. We host one of the best beaches in the world but there is also so much more to explore! The floating river, cenotes, lagoons, Mayan ruins, and last but not least the amazing local cuisine. We are here to guide you and make sure your trip to Tulum is one you will never forget.
Maximum occupancy is 2 people per room. Our One Bedroom Suite available up to 3 guests, the 3rd guest will pay an additional 50 USD per night. And our private 3-bedroom villa up to 7 people.
All guests must be 18 years old and present to book a room. A valid photo ID is required upon check-in. All requests to reserve a room must include the first and last name of the adult occupying the room and a valid credit card for a guarantee of arrival.
We offer an array of accommodation types with a maximum capacity to 2 or more. Each our rooms are different in layout and design for you and your families needs.
Our Tropical King located on the second floor with a king size bed, private ensuite bathroom and indoor shower. Bedroom includes a large terrace with jungle view.
Our Tropical King with Plunge Pool located on our ground floor king size bed with jungle garden, patio and private pool.
- Our Jungle studio with king size bed, that includes a kitchenette, private jungle garden, patio and outdoor bathtub.
- Our One Bedroom Suite for a maximum of 3 people, see more info here.
- And lastly our Three Bedroom Private House, Villa Jacinta which can fit up to 7 people. See more info on our private villa here.
Una Vida welcomes children and families! Children of any age are welcome. Children aged 12 years and above are considered adults at this property.
We are pet friendly! Pet (dogs & cats friendly) guidelines:
To ensure a comfortable stay for yourself and fellow guests, please observe the following pet policy guidelines:
Do not leave your pet unattended inside the villa and in the hotel areas.
The charge for the stay of your pet is 700 MXN, nightly. If your pet is a certified service animal, please provide proper documentation to have the fee waived.
No more than two pets per room are allowed in the villas.
The hotel is prepared to accommodate your pet in your room. We accept pets weighing no more than 18 kilos, your pet must be on a leash when on the hotel premises, unless it is inside your villa.
You are responsible for cleaning up after your pet in the hotel. The reception can provide you with "clean-up" bags to help you walk your pet.
Any disturbance, such as barking, should be reduced so as not to disturb other guests.
Please contact the Front Desk during your stay to arrange a convenient time for your room service. No attempt will be made to enter your room if there is a pet in it unless
Restrictions: Pets are not allowed in the restaurants, SPA and pool areas of the hotel. This exclusion does not apply to service animals.
We are not all inclusive. Please note that rates do not include meals, daily activities and experiences within our hotel.
. We would be delighted to help assist you arrange private transportation to and from the airport! For our guests convenience, you may use our online Guest Experience Portal
to request your transport service. There you will also find our options with rates to book a private round trip or one way service, rates are in MXN. We will need 24 hour notice in order for us to make the booking.
We provide all our guests with secured, complimentary parking. Due to our limited parking capacity, only 1 standard size vehicle per room/reservation is allowed to park on our premises free of charge.
External Services: In Hotel Bardo there is an additional charge for external services, the charge may vary depending on the season, service, time of duration, and the number of external people that enter to perform the service (max:2).
The services can be:
External masseuse services.
External chef services.
External beauty/makeup services.
EARLY CHECK-IN / LATE CHECK-OUT:
Our check-in is at 15:00. However, if we have an early check-out prior to your arrival, you will be able to check-in before without any problem. Meanwhile we will be happy to store your luggage until it is time to register and you may absolutely use our facilities prior.
Later check-out times may be requested directly with our front desk on the check-out date. However we may not always be able to accommodate late check outs and approval will depend on availability.
- Baggage storage
- Fitness center
- Laundry service
- Room service
- Safe deposit boxes at front desk
- Swimming pool
- Valet service
- 24-hour security
- Accessible Parking
- Air conditioning
- Airport shuttle
- Bicycle rental
- Guest parking
- Happy hour
- Mobile app for room service
- Safety deposit box
- Taxi service
- Tour Assistance
This property has the following check-in and check-out times and policies:
Late Check-out Hour:
Late Check-out Fees: 50%
Late check-out (after 12:00 PM and before 3:00 PM) may result in a fee.
Property and Cancelation Policies :
This property has the following cancellation policy:
STANDARD RATE (ST):
Our standard rates are billed according to our regular rate policy, where the guest can cancel free of charge up to 15 days before arrival.
If the guest cancels more than 15 days or more in advance of the arrival date, the total amount (100%) of the reservation will be refunded.
If the guest cancels less than 15 days in advance to the arrival date, the total amount (100%) of the reservation is non refundable.
NON-REFUNDABLE RATE (NR):
Our NR rate is where the total price of the reservation is charged upon receipt of the booking and is non-refundable, not eligible for reimbursement.
° BREAKFAST INCLUDED (1 JUICE + 1 COFFEE + 1 DISH FROM THE BREAKFAST MENU)
° 20% SPA DISCOUNT
° WELCOME AMENITY
° UPGRADE (SUBJECT TO AVAILABILITY)
° LATE CHECK-OUT (SUBJECT TO AVAILABILITY)
° EARLY CHECK-IN (SUBJECT TO AVAILABILITY)
HIGH SEASON CHARGES:
ALL reservations made during our high season block of December 25 - January 10, are considered non-refundable reservations at any time.
If the guest arrives and decides to leave early, the entire stay is charged and is non refundable.
In case of a “no-show”, the total price of the reservation will be charged and is non refundable.
All reservations prepaid through PayPal are considered non refundable.
Terms and Conditions
All reservations must be guaranteed with a valid credit card on file at the time of booking, and up until the day of arrival. The total amount of the reservation will be charged to the credit card on file 15 days before the arrival date. Non-refundable (NR) rates are charged upon receipt of the booking. If the credit card transaction is declined, the hotel has the right to cancel the reservation, the room will then be deemed no longer guaranteed, and will then be reassigned. We will send a cancellation confirmation via email immediately after canceling any booking. Cancellation fees may apply.
If travel arrangements are compromised, a credit will be activated if the reservation is canceled after our free cancellation period. The credit will be valid for a set amount of time. Non-refundable (NR) reservations are not eligible.
Additionally, there will be a hold of 100 USD per night, a maximum of four nights (400 USD) for incidental charges applied to your credit card which will be released upon check out after the room is confirmed in good condition. The incidental hold should be released back to your credit card automatically within 24 hours after you check out. But sometimes it may take up to 3 business days. Una Vida does NOT charge your credit card for this deposit.
You will be paying a fixed price in local currency at the exchange rate on the day of payment.
The total room charge includes 16% VAT (IVA), 5% City/Lodging Tax (ISH), $31.12 Sanitation (Saneamiento) Fee per room, per night.
The hotel will implement any changes in taxes, fees, and charges according to local law and government regulations. Any change after the booking confirmation will affect the total room charge.
These terms and conditions may change depending on the season. We reserve the right to charge extra in high season.