Please note the following information to make the most of this wonderful place.
**** Restricted parking, must be reserved with the front desk at the time of booking.
VAT of 19% is not included in the prices and applies for residents in Colombia. Hotel services provided to residents abroad are exempt from VAT. If the guest is a non-resident foreigner, he/she must present his/her passport, Andean or Mercosur card, to verify such condition and the hotel will have to keep a photocopy of such document.
2. Check-in and check-out:
Room check out time : 11am./ Hotel check out time: 1:00 pm Room check in time : 3pm / Hotel check in time: 1:30pm.
3. Opening hours:
*Reception opening hours : from 8:00 am until 8:00 pm. Please anticipate your check out the night before if needed.
*No alcoholic beverages from outside the establishment are allowed.
*Breakfast is served between 8:00 am and 10:00 am.
*Lunch is served around 1pm (with prior registration).
*Dinner is served at 7:30pm approx. (with previous registration).
*We adapt our menu to any dietary restrictions.
*The kitchen is for the exclusive use of the restaurant and staff.
*The bar opens at 3:30pm, closes at 10pm and must be quiet by 11pm.
*The dining room must remain quiet after dinner.
*Common areas must remain quiet after 10pm.
*Music in private rooms is allowed at a prudent volume until 8pm.
*We do not have WI-FI service. A computer connected to the internet is available.
*Small or medium/small size pets are only allowed with a deposit of 50,000.
*Pets are only allowed in rooms with a balcony.
*No baby cribs or auxiliary beds are provided for the rooms, the capacity described on the page is the total capacity of the room, additional people require to take an additional room.
*Due to humidity and to reduce our energy consumption we cannot offer laundry service for our guests.
Due to humidity and to reduce our energy consumption we cannot offer laundry service for our guests.
****Casas Viejas by Masaya is not responsible for accidents that may occur or for lost objects. Lockers are available.
Any damage or loss that occasions shall be compensated.