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Property Information

Hotel Boutique de 16 habitaciones ubicado en la Zona Hotelera de Tulum, Quintana Roo.

Property Name: Ma’xanab Tulum

Street Address: Carretera Tulum - Boca Paila Km. 6,5

City : Tulum - Quintana Roo

Postal Code : 77760

Phone: +529841107244


  • Concierge
  • Fitness center
  • Room service
  • Swimming pool
  • Air conditioning
  • Airport shuttle
  • Bar
  • Beach
  • Beach Umbrellas
  • Board games / puzzles
  • Bottled water
  • Breakfast in the room
  • Breakfast, free
  • Guest parking
  • Internet
  • Massage
  • No Children Allowed
  • Non-smoking rooms
  • Pool / Beach towels
  • Restaurant
  • Safety deposit box
  • Shuttle service
  • Smoke-free property
  • Spa
  • Tour Assistance

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 12:00

Property and Cancelation Policies :
- 50% of the reservation (including taxes) will be charged 14 days prior to check in.
- The deposit is non refundable if cancelled with less than 14 days anticipation.
- Every cancelation must be requested vía e-mail:
- We do not accept cancelations vía telephone.

IMPORTANT: For reservations between the 25th of december and 15th of juanuary 100% of the reservation will be charged 30 days prior to check in, it is non refundable.
Terms and Conditions

Reservation Policies:

  •  All room rates are based on a double occupancy  (2 Adults only, 18+ years old) 
  • To confirm your reservation, Ma'xanab Tulum will proceed to charge 50% of the reservation 14 days prior to arrival.
  • If you book at a certain rate and during the time span between your reservation date and your arrival date the price changes, both parties will respect the rate of the original reservation.
  •  The charge will be made in Mexican Pesos, which will be calculated in accordance with the exchange rate of the day.
  •  No pets allowed. 
  • In case of no-show, the total amount of stay will be charged.
  • In case of early departure, the total amount of your stay will be charged and there will be no refund offered.

Hotel Check In & Check Out:
  • Hotel check-in begins at 3:00 p.m. on the day of your arrival.
  •  Hotel check-out time is at 12:00 p.m. Please consult with the Front Desk about an early or late check-in/out.

 Late Check-Out/Early Check-In:
  • All late check-outs or early check-ins must be requested via email -
  •  All requests will be accepted or rejected depending on availability at the hotel, but we will do our best to accommodate all requests made.

  • Drinking water, shampoo, conditioner, and soap is for you to use freely. 
  • There is no extra charge for the consumption of the minibar.

Private Transfer Service:
  • Ma'xanab Tulum offers private service in luxury vehicles from/to the Cancun Airport and Ma'xanab Tulum with extra charge.
  • To arrange this service in advance, please email us at least 48 hours prior to trip with all flight information.

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