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Hotel Boutique de 16 habitaciones ubicado en la Zona Hotelera de Tulum, Quintana Roo.

Property Name: Ma’xanab Tulum

Street Address: Carretera Tulum - Boca Paila Km. 6,5

City : Tulum - Quintana Roo

Postal Code : 77760

Phone: +529841107244

Email: frontdesk@maxanab.com

  • Concierge
  • Fitness center
  • Foreign currency exchange
  • Room service
  • Swimming pool

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 12:00

Property and Cancelation Policies :
- 50% of the reservation (including taxes) will be charged 30 days prior to check in.
- The deposit is non refundable if cancelled with less than 30 days anticipation.
- Every cancelation must be requested vía e-mail: frontdesk@maxanab.com
- We do not accept cancelations vía telephone.

IMPORTANT: For reservations between the 25th of december and 15th of juanuary 100% of the reservation will be charged 30 days prior to check in, it is non refundable.
Terms and Conditions

Reservation Polices:

  •  All rooms rates are based on a double occupancy  (2 Adults only, 18+ years old) 
  • Once reservation is confirmed, Ma'xanab Tulum will proceed to charge the first night of the reservation.
  • If you book at a certain rate and during the time span between your reservation date and your arrival date the price changes, both parties will respect the rate of the original reservation.
  •  The charge will be made in Mexican Pesos, which will be calculated in accordance to the exchange rate of the day.
  •  No pets allowed. 
  • In case of no show, the total amount of stay will be charged.
  • In case of early departure, the total amount of your stay will be charged and there will be no refund offered.

Hotel Check In & Check Out:
  • Hotel check in begins at 3:00pm on the day of your arrival.
  •  Hotel check out time is at 12:00pm. Please consult with Front Desk about an early or late check in/out.

 Late Check Out/Early Check In:
  • All late check outs or early check ins must be requested via email - frontdesk@maxanab.com
  •  All requests will be accepted or rejected dependent on availability at hotel, but we will do our best to accommodate all requests made.
  •  All water, shampoo, conditioner, and soap is for you to use freely. 
  • There is not an extra charge about consumption of the mini bar.
Private Transfer Service:

  • Ma'xanab Tulum offer private service in luxury vehicles from/to the Cancun Airport and Ma'xanab Tulum.
  • To arrange this service in advance, please email us at least 48 hours prior to trip with all flight information. frontdesk@maxanab.com

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