Lolo Pass

Reservation Policies

• Your reservation is guaranteed until midnight on the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned. If you plan to 
• All guests must present a valid debit or credit card in their name in order to check in.  Cash payment is not accepted for walk-in guests and a $100 pre-authorization will be made on your credit card for cash-paying reservations.
  
• Same day reservations are subject to a $100 pre-authorization made to your credit card. This pre-authorization will be released at midnight on your checkout date.
• Portland residents are subject to a $100 pre-authorization made to your credit card. This pre-authorization will be released at midnight on your checkout date.
• Third party payments are not accepted.
• The hotel reserves the right to cancel your reservation if the credit card used to secure the reservation is deemed invalid. We will send you a cancellation confirmation via email immediately after cancelling your booking. 
• All guests must be 18 years of age and present a valid government ID upon arrival in order to make a reservation.  All minors must be accompanied by an adult.   
• For long reservations or group reservations, a non-refundable deposit may be charged.     
• The hotel reserves the right to charge any damages to the property and any unpaid portion of the bill to the credit card used to secure the booking.   
• The cumulative maximum length of stay in any year is 28 days. 

Arrival/Departure Procedures 

• Check in time is officially 3pm but we’ll make every effort to accommodate you upon your arrival.  
• A valid government issued identification is required at the time of check in for all hotel guests. Expired IDs and photo copies are not accepted. 
• All guests must present a valid debit or credit card in their name in order to check in.  Cash payment is not accepted for walk-in guests and a $100 pre-authorization will be made on your credit card for cash-paying reservations.
• Check out time is 11am. Failure to check out by 11am may result in the charge of an additional night.    

Hotel Rules 
By reserving, you acknowledge and accept the following hotel rule sand acknowledge that penalty charges may occur if they are broken:

• The entire hotel is no smoking. If there is any evidence of smoking in your room during your stay, the remainder of your reservation will be immediately canceled without refund and a cleaning fee will be assessed.
  
• Non-registered guests are not permitted in guest rooms.
• Guests may not exceed a room’s maximum occupancy.  Single dorm beds are reserved for one person only.  Queen and Twin rooms are for two people.  Failure to comply with this rule will result in the charge of an extra night.
• Towels and linens are provided free of charge. Sleeping bags are not allowed.
• When specified, dorm rooms are single gender only in order to maintain the guests’ security and privacy.
• Bags may be stored free of charge prior to check in. After check out, day and overnight storage is available for a fee.
• Guests may not bring alcohol on premise but we’ve got a bar!
• Food and drinks, including alcohol, are not permitted in dormitories.
• A receptionist is on duty 24 hours.  There is no curfew.
• If you come in late at night, please be respectful to other guests that may be sleeping.  Enforced quiet hours are between 10:30pm and 9am.
• Dogs are allowed in private rooms only, with a fee of $25 per dog (max. 2 dogs). A $250 authorization will also be placed on the credit card on file. 

Liability
Lockers are provided for guests as a courtesy.  The hotel is not liable for lost, stolen, or damaged property. Lolo Pass does not have any liability for the warranties, representations, acts, errors, omissions, breaches or negligence or for any accidents, personal injuries, death, loss of or damage to personal property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your reservation or use of any hotel service, to the fullest extent permitted under applicable laws. 

Covid Policy
The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious. People reportedly can be infected and show no symptoms and therefore spread the disease. COVID-19 can cause serious and potentially life threatening illness and even death. Lolo Pass cannot prevent guests from becoming exposed to, contracting, or spreading COVID-19 while utilizing Lolo Pass’ services or premises. It is not possible to prevent against the presence of the disease.  In making a reservation, you give up forever any and all claims against Lolo Pass for any reason relating to exposure, infection and/or spread of COVID-19. In making a reservation, you hereby forever release and waive all right to bring suit against Lolo Pass and its owners, officers, directors, managers, officials, trustees, agents, employees, or other representatives in connection with exposure, infection, and/or spread of COVID-19 related to utilizing Lolo Pass’ services and premises. This waiver means you give up your right to bring any claims including for personal injuries, death, disease or property losses, or any other loss, including but not limited to claims of negligence and give up any claim you may have to seek damages, whether known or unknown, foreseen or unforeseen. 

In light of the ongoing Covid Pandemic and in an effort to maintain the health and safety of all guests, we reserve the right to:

• Cancel or modify your reservation at any time, including modifying the type of guest room or accommodations requested;
• Close portions of the hotel and amenity spaces at our discretion;
• Limit or eliminate services otherwise offered by the hotel;
• Require guests to quarantine in place and otherwise comply with all directives of hotel staff or federal, state, or local officials; and
• Take any other action required by federal, state, or local orders, rules, or requirements.

 Failure to comply with the above rules and policies may result in cancellation of the remaining reservation at the guest’s expense and/or penalty charges.  

Accessibility of Public Spaces
In accordance with the Americans with Disabilities Act, please review the details below to understand accommodations that Lolo Pass has provided to meet your needs:

• Accessible main entrance on Burnside and 16th Av.
• Accessible route to bar/restaurant, registration desk, ADA equipped restrooms, gallery, and café on the ground floor.
• Accessible route to ADA equipped guest rooms, penthouse event space, guest kitchen, guest laundry facilities, and guest computer area via an elevator.

Please be aware that our efforts are ongoing.  If at anytime you have specific questions or concerns about the accessibility of any particular space or our website, please contact us at info@lolopasspdx.com.