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Welcome to Grandview Gardens, a charming 9-bedroom mediterranean-style Inn in Grandview Heights, West Palm Beach. This truly unique property was originally built in 1925 and has been tastefully updated in keeping with its Spanish influenced architecture. Our property is located on a quiet street next to Howard Park, and is conveniently within a 15-minute walk to The Square, the Norton Museum, downtown, numerous shops and restaurants.


Property Name: Grandview Gardens

Street Address: 1608 Lake Avenue

City : West Palm Beach - Florida

Postal Code : 33401

Phone: 561-221-2191

Email: reservations@grandviewpb.com

Amenities
  • Baggage storage
  • Concierge
  • Printer
  • Swimming pool
  • Air conditioning
  • CCTV in common areas
  • Internet
  • Non-smoking rooms
  • Smoke alarms

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 11:00 AM

Late Check-out Hour: 4:00 PM

Late Check-out Fees: 50%

Late check-out (after 11:00 AM and before 4:00 PM) may result in a fee.

Property and Cancelation Policies :
INDIVIDUAL ROOMS
Deposit Policy:
All reservation require one nights room and tax at the time of booking.

Cancellation Policy:
48 Hour Cancellation Policy. Changes or cancellations that occur inside 48 hours from arrival will be subject to 1 night penalty.

FULL PROPERTY BUYOUT POLICIES
Deposit Policy:
We require a 25% deposit at the time of booking, with full payment due 60-days prior to the arrival date.

Security Deposit 
We require a $2500.00 security deposit. The deposit must be received seven days prior to check-in date. 
The deposit will be charged to a credit card and refunded within 7 days after check-out given the final inspection is satisfactory and no damages are recorded. 

Cancellation Policy:
Should the reservation be cancelled 30-days prior to arrival, a full refund will be issued. There is no refund within 14 days of arrival.

Cleaning Fees: 
A one-time cleaning fee will be added to the reservation.
$750.00 

Housekeeping:
Services for 9-Bedroom Estate reservations are not included and are offered as an additional service. 
Services available upon request between 10:00AM - 2:00PM.
Please contact reservations to add the services. 
$150.00/ day

Quiet hours: 
Quiet hours are between 10PM and 7am. Quiet hours consist of no loud exterior music, parties, or disruptive behavior out of respect for surrounding neighbors/residents. The guests are expected to behave in a civilized manner and shall be good neighbors with any residents of the immediate area. Creating a disturbance of the area by large gatherings or parties shall be grounds for immediate eviction and forfeiture of any money paid and the Damage Deposit.

Terms and Conditions



Check-In:
3:00pm-6:00pm

Breakfast: 
We recommend top-rated HIVE Bakery & Café, a short 2 minute drive by car, or 10 minutes walking distance. www.hivebakeryandcafe.com  

Check-In Policy: 
The minimum check-in age is 25. For any credit card payments made to Grandview Gardens (i.e. for items such as, but not limited to, reservation deposit, nightly room rate, taxes, incidentals, or other fees, etc) the cardholder must be present at check-in and a valid form of identification will be required. Failure to do so may result in immediate cancellation of reservation. All unregistered guests will be asked to sign in on arrival.

Pre-Stay ID Verification: 
For fraud prevention and expedite the check-in process, please email the reservations manager your photo ID 24-hours prior to your stay at reservations@grandviewpb.com. 
Per our lodging regulations, we can only accept credit cards issued in your name and that match the ID provided.

Housekeeping:
Upon request. Please contact reservations or let us know during check-in.  

Overbooking Policy: 
In the extraordinary event of non-availability, due to overbooking or any other unforeseen circumstance, a substitute accommodation, if available,  of the same or higher quality may be used. 

Non-Transferable Policy:
Reservations are not transferable, and reservation name changes are not permitted.

Deposit Refund: 
Please allow 3 weeks for the processing of refunds.

Unregistered Persons (Visitors):
Guest’s visitors are permitted from 8am to 10pm, however they must register with the Front Desk. Please contact the office. 

Pet Policy:
Pets are only permitted for the following Room Types and are subject to the following one-time non-refundable fees: 
Exclusive buyout of 9-Bedroom Estate w/Pool ($175)
The cost to repair any damage done by a guest’s pet, such as but not limited to chewing furniture or staining carpet (pet urine) will be charged against the guest’s credit card and/or deducted from the damage deposit.

Accessible Accommodations:

Grandview Gardens welcomes all guests, however due to the historic significance of our main house built in 1925, the property has limited wheelchair accessibility. We have however worked to remove barriers where possible. We do have an ADA-accessible room, which is located on the ground floor by the pool and includes wide doorways as well as a walk-in shower with bench and grab bars.

Lost Key, Damage to locks and lock-out after office hours:
Should the guest lose a key and the lock be damaged or need to be replaced, a cost of $200 will apply to rectify and charged to card on file. 
Lost keys, which have been taken at time of check-out or simply forgotten, shall be returned by mail within 5 days. Should you have found yourselves locked out after hours, we will asses a after hours service fee of $150.  

No Smoking Policy: 
All of our rooms are non-smoking and any guests found to have been smoking, vaping, or using an e-cigarette in the room will be subject to an  additional cleaning of $350.
There are selected areas of the property where outside smoking is permitted. All of our rooms are private property and deemed drug-free zones, and therefore do not allow the use or possession of illegal drugs and/or marijuana on property, regardless of state legalization laws on recreational or medical use.

Refunds:
There will be no refunds for early departures or shortened stays. Refunds for the breakdown of an air conditioner, heater, appliances, plumbing emergencies, and TV/ Cable interruptions, which are out of our control, will not apply.

Guest Rooms:
No candles are permitted in the guest rooms. Please do not use guest rooms for business activities or for any purposes other than accommodation.

Valuables, Security and Storage:
Management takes responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety and security. Keep rooms locked at all times when absent. Management is not responsible for lost items. Please lock the doors when you leave.

Luggage Storage: 
Luggage storage is available only for guests who currently have a reservation, at the Inns option. Each item of luggage will be tagged with a luggage identification tag and may only be retrieved by the bearer of the tag. If the tag cannot be produced during collection, we may nevertheless allow the luggage to be collected if the person claiming it can establish, to our satisfaction, his/her right or authority to collect the luggage. Grandview Gardens shall not be liable for any loss or damage for releasing the luggage accordingly. Each piece of luggage must weigh no more than 30kgs and may not exceed 28″ x 22″ x 14″ in size. Grandview Gardens will not be responsible for loss of or damage to the luggage, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage.

Parking:
Free on-street parking on Lake Avenue is available 24/7 right at the main entrance. 
 Do not leave any valuables inside your car while it is parked. Grandview Gardens cannot accept responsibility for the loss or theft of any such articles while your car is parked.

Swimming Pool:
The outdoor pool is open from 8AM to 8PM. You must arrange with Management for access to the pool outside of these hours. There is no lifeguard on duty. Guests are to use the facilities responsibly, keep the pool area neat and clean at all times, and keep the noise level at the pool area low, as other guests rooms are situated directly above the pool. No glassware is permitted around the pool or patio areas. To preserve a quite and relaxing environment for all guests, no amplified music permitted by the pool.  

Release of liability for Bicycle Rental:
The guest agrees that Grandview Gardens accepts no responsibility for personal injury or accidents while the undersigned borrows bikes from Grandview Gardens or any other vendor. 

Inclement Weather Policy:
Please understand that we cannot be responsible for inclement weather or other causes for delays and cancellations at your point of origin or the locations you may connect through when traveling to visit us. We strongly advise you to purchase travel insurance if you are traveling during periods of inclement weather or you have other reasons to suspect you may need to cancel your reservation. We thank you for your understanding!

Miscellaneous
All rates are in US dollars.

Full and final payment is due upon arrival. No cash payment accepted. 
Reservations: Published rates are subject to change without notice and may vary according to availability, special events, and holidays.  
These Terms and Conditions are subject to change by Grandview Gardens without notice.

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