Built in 1925, Grandview Gardens is a European-inspired boutique resort located in the Grandview Heights Historic Neighborhood in the heart of West Palm Beach. Rosemary Square, the rejuvenated city center with its restaurants, theaters, sidewalk cafes, nightclubs and boutiques, is 15 minutes walking distance. The Palm Beach County Convention Center, Norton Museum of Art, Antique Row, the West Palm Beach Clematis Waterfront, Palm Beach Atlantic University, Kravis Center for the Performing Arts and the pristine beaches on the famous resort island of Palm Beach are a few of the main attractions in the immediate vicinity. The Palm Beach International Airport in West Palm Beach is a 10 minute drive away.
We’re excited to begin the next chapter in the story of
Grandview Gardens. As of January 1st, we will be running our beautiful
historic villa and estate as a self-service designer boutique inn,
and no longer as a bed-and-breakfast inn. As we keep up with the times,
this style proves to be the future of hospitality and what is most
straightforward for our guests.
Our hope is to offer you the same cozy and beautiful
atmosphere while giving everyone the freedom of a quiet and private
getaway. We have found that many guests no longer wish to partake in the
hassle of set breakfast times and being on schedule during their
relaxing vacation, and instead prefer to walk to the nearby cafes,
bakeries and enjoy some of the many wonderful restaurants at any time
Grandview Gardens strives to maintain a safe, quite and pleasant environment for all guests. To ensure this, we have adopted the following policies.
By securing a reservation, guests acknowledge that they have read and agree with the following policies.
Reservations: Published rates are subject to change without notice and may vary according to availability, special events, and holidays.
Room rates are for single or double occupancy. Additional guests $45/night.
Arrival and Departure: To help you plan your day and your travel arrangements, please observe the following regulations: Check in time is 3:00 PM to 6:00 PM. Special arrangements have to be made at least 48 hours in advance for any early check-in before 3:00PM or late check-in after 6:00 PM. We kindly ask all our guests to inform us about the estimated time of arrival for all reservations a minimum of 24 hours before the arrival date. We are not able to accommodate arrivals after 8:00pm. There is a $75 late check-in fee. Check out time is 11:00 AM. Late check-out upon request for a fee and subject to availability.
While we have a self-service coffee/espresso bar in the morning between 8:00am-11:30am, we do not serve breakfast anymore. We recommend top-rated HIVE Bakery & Cafe, a short five min walk away. www.hivebakeryandcafe.com
Check-In Policy: The minimum check-in age is 25. For any credit card payments made to Grandview Gardens (i.e. for items such as, but not limited to, reservation deposit, nightly room rate, taxes, incidentals, or other fees, etc) the cardholder must be present at check-in and a valid form of identification will be required. Failure to do so may result in immediate cancellation of reservation and denial of room assignment. All unregistered guests will be asked to sign in on arrival.
Pre-Stay ID Verification: For verification purposes, please upload your photo ID/passport and credit card to our secure guest portal.
Per our lodging regulations, we can only accept credit cards issued in your name, matching the Identification or passport.
Please submit your photo ID and credit card a minimum of 24 hours prior to your arrival.
Cleaning Fees: A one-time cleaning fee of $75 will be charged per reservation for all room categories except Pelican Suite and Coco Cottage Vacation Home. The housekeeping fee for Pelican Suite is $175 and for the Coco Palm Cottage Vacation Home $250.
The cleaning fee applies also to short stays including 1 night stays. Cleaning fees are non-refundable. Rooms will be refreshed daily and housekeeping service is available between 10:00AM to 2:00PM.
Overbooking Policy: In the extraordinary event of non-availability, due to overbooking or any other unforeseen circumstance, a substitute accommodation of the same or higher quality may be used.
Non-Transferable Policy: Reservations are not transferable, and reservation name changes are not permitted.
Deposit Refund: Please allow 3 to 4 weeks, or 1 to 2 statement billing cycles, for the processing of refunds.
While best suited for children over 12 years of age, all well behaved children are welcome in designated rooms. Please call us if you make a reservation/have children below 12 years, so we can advise you on the most suitable room.
Important to note is that: Grandview Gardens is furnished in fine upholstery and antiques, and we will have no choice but to assess and charge you for any damage during your stay Many guests choose our property for its elegance and quiet atmosphere, and the hosts have a responsibility to assure their comfort. We will address any issues with you.
Grandview Gardens welcomes all guests. However, due to the historic significance of our main house built in 1925, the property has limited wheelchair accessibility. We have however worked to remove barriers where possible. The Bougainvillea Room is our ADA-accessible room and located on the ground floor by the pool and includes wide doorways as well as a walk-in shower with bench and grab bars in the toilet and sink area of the bathroom. From the entrance to the Inn, guests have access to all common areas, dining room, and check-in area. We do not have an elevator. For special accommodation needs, please email us at email@example.com so we can help you determine the best guest room to ensure you have a comfortable arrival and enjoyable stay.
Room keys on arrival
During normal working hours the keys will be handed over to the guest after payment and
administration. A valid state ID or passport and credit card in the guests' name is required during check-in.
Lost key or damage to locks
The cost for replacement of lost room keys or damaged locks is applicable and a total amount of 400
for lost keys and $500 for lock replacement to be paid immediately.
No Smoking Policy: All of our rooms are non-smoking and any guests found to have been smoking, vaping, or using an e-cigarette in the room will be assessed a fee for additional cleaning of $350. There are selected areas of the property where outside smoking is permitted. All of our rooms are private property and deemed drug-free zones, and therefore do not allow the use or possession of illegal drugs and/or marijuana on property, regardless of state legalization laws on recreational or medical use. Persons found to be in violation of this Policy may be subject to applicable Trespass laws. The company expects that these individuals will comply with all provisions of this policy.
There will be no refunds for early departures or shortened stay. No refunds in case of breakdowns of air conditioner, heater, appliances,
plumbing emergencies, TV/ Cable interruption of signal which is out of our control.
No candles permitted in all guest rooms.
Please do not use guest rooms for business activities or for any purposes other than accommodation.
Valuables, security and storage
The management is not responsible for lost items. Please lock the doors when you leave.
Management takes responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety and security.
Keep rooms locked at all times when absent.
Parking is available free of charge for all house guests.
We have 3 private spots on the property which are reserved on a first-come-first-served basis.
Free on-street parking is available 24/7. Do not leave any valuables inside your car while it is parked.
Grandview Gardens cannot accept responsibility for the loss or theft of any such articles while your car is parked.
The Swimming Pool:
The pool is a heated outdoor pool and for your enjoyment from 08:00AM until 8:000PM.You must arrange with the Management
for access to the pool outside of these hours. There is no lifeguard on duty, hotel guests are to use responsible judgement.
Keep the pool area neat and clean at all times. Keep noise level at the pool area low as other guests rooms are situated directly above the pool;
If you’re part of a group stay, try to maintain occupancy time & rate at acceptable levels as the other guests may also want to enjoy the pool.
No glassware allowed at the pool and patio areas
Release of liability for Bicycle rental
The guest agrees that Grandview Gardens by ESC Palm Beach, LLC accepts no responsibility for personal injury or accidents while the undersigned borrows bikes from Grandview Gardens.
While we are very pet friendly, we also have some rules to follow.
Pets are allowed provided that the pet owner agree to the following conditions and pays a $125 nonrefundable pet fee:
The pet is house broken, flea free, not prone to shedding, and not prone to damaging property;
Pets are not allowed on the furniture or beds, unless a protective cover is used provided by guest.
There is an extra pet cleaning fee if evidence of excessive pet hair is found in the guest room.
The cost to repair any damage done by a guest’s pet, such as chewing furniture, staining carpet (pet
urine) will be charged against the guest’s credit card and/or deducted from the damage deposit, and the
guest will be charged for carpet cleaning, odor removal, etc. Kindly maintain responsibility for your pet’s waste.
Kindly ensure pets are supervised at all times. The maximum weight of the pet is 30 lbs.
Aggressive or unruly dogs are not welcome for the safety of other guests.
Our pet-friendly accommodation is Coco Palm Cottage Vacation Home.
We ask for our customers to email us first if they want to bring their pet.
The owners of the hotel are dedicated to the protection of our planets resources and would encourage our guests to help us by:
Switching off lights when not in use;
Ensuring that taps are always turned off after use;
Avoiding the unnecessary use of towels – kindly use just what you need.
We will sort the recyclables collected from guest rooms i.e. paper, plastic, metal and glass
Our property does not serve bottled water (plastic) instead provides each guest room with a carafe to refill.
All rates are in US dollars.
Full and final payment is due upon arrival.
These Terms and Conditions are subject to change by Grandview Gardens without notice.