Welcome to Grandview Gardens, a charming 9-bedroom mediterranean-style Inn in Grandview Heights, West Palm Beach. This truly unique property was originally built in 1925 and has been tastefully updated in keeping with its Spanish influenced architecture. Our property is located on a quiet street next to Howard Park, and is conveniently within a 15-minute walk to numerous shops and restaurants.
BY SECURING A RESERVATION, GUESTS ACKNOWLEDGE THAT THEY HAVE READ AND AGREE TO THE FOLLOWING POLICIES:
Reservations: Published rates are subject to change without notice and may vary according to availability, special events, and holidays.
Arrival and Departure: Check-in time is between 3:00-6:00PM. Special arrangements have to be made at least 24-hours in advance in order to check-in prior to 3:00pm/or later than 6:00PM. Where possible, we kindly ask all our guests to inform us about the estimated time of arrival and flight number. Check-out time is 11:00 AM.
We have a self-service espresso bar in the main villa kitchen.
Our recommended breakfast restaurant is top-rated HIVE Bakery & Cafe, a short 5-min walk. www.hivebakeryandcafe.com
pastries, continental or full breakfast.
Check-In Policy: The minimum check-in age is 25. For any credit card payments made to Grandview Gardens (i.e. for items such as, but not limited to, reservation deposit, nightly room rate, taxes, incidentals, or other fees, etc) the cardholder must be present at check-in and a valid form of identification will be required. Failure to do so may result in immediate cancellation of reservation. All unregistered guests will be asked to sign in on arrival.
Pre-Stay ID Verification:
For fraud prevention and expedite the check-in process, please email the reservations manager your photo ID 24-hours prior to your stay at firstname.lastname@example.org.
Per our lodging regulations, we can only accept credit cards issued in your name and that match the ID provided.
Cleaning Fees: A one-time cleaning fee will apply to the following Room Types: 9-Bedroom Estate w/Pool ($500)
- Services available between 10:00AM - 2:00PM for all inn rooms.
- Housekeeping Services for 2-Bedroom Vacation House, plus Guesthouse upon request for a fee (please contact the office for rates/schedule).
- Housekeeping Services for 9-Bedroom Estate buyout are not included and are offered as an additional service. Daily room refresh available for a rate of $110.00/day. Services available between 10:00am -3:00pm.
Overbooking Policy: In the extraordinary event of non-availability, due to overbooking or any other unforeseen circumstance, a substitute accommodation, if available, of the same or higher quality may be used.
Non-Transferable Policy: Reservations are not transferable, and reservation name changes are not permitted.
Deposit Refund: Please allow 3 weeks for the processing of refunds.
While best suited for children over 12 years of age, all well behaved children are welcome in designated rooms.
Please call us if you make a reservation and have children under the age of 12 years, so we can advise you on the most suitable room.
Grandview Gardens is furnished in fine upholstery and antiques, and we will have no choice but to assess and charge you for any damage during your stay Many guests choose our property for its elegance and quiet atmosphere, and the hosts have a responsibility to assure their comfort.
Unregistered Persons (Visitors)
Guest’s visitors are permitted from 8am to 10pm, however they must register with the Front Desk.
Pets are only permitted for the following Room Types and are subject to the following one-time non-refundable fees:
- Exclusive buyout of 9-Bedroom Estate w/Pool ($250),
- 2-Bedroom Cottage, plus Guesthouse ($200)
The cost to repair any damage done by a guest’s pet, such as but not limited to chewing furniture or staining carpet (pet urine) will be charged against the guest’s credit card and/or deducted from the damage deposit.
Grandview Gardens welcomes all guests, however due to the historic significance of our main house built in 1925, the property has limited wheelchair accessibility. We have however worked to remove barriers where possible. We do have an ADA-accessible room, which is located on the ground floor by the pool and includes wide doorways as well as a walk-in shower with bench and grab bars.
Lost Key or Damage to locks
Should the guest lose a key and the lock be damaged or need to be replaced, a cost of $300 will apply to rectify.
No Smoking Policy: All of our rooms are non-smoking and any guests found to have been smoking, vaping, or using an e-cigarette in the room will be subject to an additional cleaning of $350. There are selected areas of the property where outside smoking is permitted. All of our rooms are private property and deemed drug-free zones, and therefore do not allow the use or possession of illegal drugs and/or marijuana on property, regardless of state legalization laws on recreational or medical use.
There will be no refunds for early departures or shortened stays. Refunds for the breakdown of an air conditioner, heater, appliances, plumbing emergencies, and TV/ Cable interruptions, which are out of our control, will not apply.
No candles are permitted in the guest rooms. Please do not use guest rooms for business activities or for any purposes other than accommodation.
Valuables, Security and Storage
Management takes responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety and security. Keep rooms locked at all times when absent. Management is not responsible for lost items. Please lock the doors when you leave.
Luggage storage is available only for guests who currently have a reservation, at the Inns option. Each item of luggage will be tagged with a luggage identification tag and may only be retrieved by the bearer of the tag. If the tag cannot be produced during collection, we may nevertheless allow the luggage to be collected if the person claiming it can establish, to our satisfaction, his/her right or authority to collect the luggage. Grandview Gardens shall not be liable for any loss or damage for releasing the luggage accordingly. Each piece of luggage must weigh no more than 30kgs and may not exceed 28″ x 22″ x 14″ in size. Grandview Gardens will not be responsible for loss of or damage to the luggage, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage.
Free on-street parking on Lake Avenue is available 24/7 right at the main entrance. Do not leave any valuables inside your car while it is parked. Grandview Gardens cannot accept responsibility for the loss or theft of any such articles while your car is parked.
The outdoor heated pool is open from 8AM to 8PM. You must arrange with Management for access to the pool outside of these hours. There is no lifeguard on duty. Guests are to use the facilities responsibly, keep the pool area neat and clean at all times, and keep the noise level at the pool area low, as other guests rooms are situated directly above the pool. No glassware is permitted around the pool or patio areas.
Release of liability for Bicycle Rental
The guest agrees that Grandview Gardens accepts no responsibility for personal injury or accidents while the undersigned borrows bikes from Grandview Gardens.
All rates are in US dollars.
Full and final payment is due upon arrival. No cash payment accepted.
These Terms and Conditions are subject to change by Grandview Gardens without notice.