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It is the responsibility of the guest to include all transfer fees and charges to ensure that the property receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
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Name: Ralph Rivera
Account number: 217397680201
Clabe: 030210900014246626

Property Information

"Surrounded by the tranquility of the Colonia (neighborhood) Valenciana, nestled on the mountainside with a commanding view of the valley of Guanajuato and the surrounding mountains, you will find the stunning property of Casa Estrella."

Property Name: Casa Estrella Vacation Rentals

Street Address: De Jalisco 8, Valenciana

City : Guanajuato - Guanajuato

Postal Code : 36240

Contact Name: Casa Estrella de la Valenciana

Phone: +52 (473) 103 4028


  • Baggage storage
  • Concierge
  • Fitness center
  • Laundry service
  • Lounge
  • Printer
  • Swimming pool
  • 24-hour security
  • Accessible Parking
  • Airport shuttle
  • All rooms disinfected daily
  • Beach chairs / loungers
  • Board games / puzzles
  • Breakfast Buffet
  • Breakfast, Continental
  • Car for hire
  • Car rental
  • Cashless payment accepted
  • Common areas disinfected daily
  • Couples only
  • Cycling
  • Daily Housekeeping
  • Designated smoking area
  • Face masks on staff
  • Family rooms
  • Fire extinguishers
  • First aid kits
  • Food delivery
  • Garden
  • Guest accommodations disinfected between stays
  • Guest accommodations sealed after cleaning
  • Guest parking
  • Guests can opt out of daily room cleaning
  • Hand sanitizer provided
  • Hiking
  • Honeymoon / bridal suite
  • Hot Tub
  • Internet
  • Invoices
  • Kids' TV channels
  • Massage
  • Non-smoking rooms
  • Outdoor play equipment
  • Pool / Beach towels
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Sanitized tableware
  • Shuttle service
  • Smoke alarms
  • Smoke-free property
  • Spa
  • Sun deck
  • Taxi service
  • Tennis court
  • Terrace
  • Tour Assistance
  • Tours
  • Towels changed upon request
  • Wine / Champagne
  • Yoga

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 4:00 PM

Check-Out: 12:00 PM

Property and Cancelation Policies :

1.  Todas las cancelaciones tendrán un cargo de $600 pesos para cubrir los costos de procesamiento por uso de tarjeta de crédito. 
2.  En caso de NO PRESENTARSE se realizará un cargo del 100% de la primera noche o la única noche de estancia. 
3.  Si cancela una reservación con menos de 24 horas de anticipación a la fecha de ingreso, erogara el cargo del 100% del costo de la primera noche o la única noche de estancia. 
4. Si durante el periodo de temporada alta se cancela la reservación con menos de 14 días antes de la fecha de ingreso, se aplicará un cargo del 50%de la primera noche o la única noche de estancia.
5. Si fuera del periodo de temporada alta, se cancela la reserva a menos de 14 días antes de la fecha de ingreso, se aplicará un cargo adicional del 25% sobre del costo de la primera noche o la única noche de estancia.
6. Si cancela la estancia prolongada (SEMANAL/MENSUAL) a menos de 14 días antes de la fecha de ingreso se realizará un cargo del 20% del costo total del hospedaje.
7. Se realizará un reembolso del 100% en el caso de cancelaciones realizadas con más de 14 días de antelación a la fecha de entrada, a excepción de temporada alta.

Terms and Conditions

Pet Friendly
Pets are welcome at Casa Estrella, however the guest is responsible for the possible damage that your pet may cause in the facilities or furniture.

Check In
Guests must present official identification at check-in.
The name of the reservation and the name of the guest must match in order to check in.
Only persons registered at the time of Check In may make use of the facilities. Once the Check In process has been completed, no additional persons may register.
The number of people to stay can only exceed in one extra guest the maximum stipulated on the website for each unit.
The extra person in each unit will be charged an additional 20% of the cost of it.
Payment must be made in Mexican pesos or at the exchange rate stipulated by the hotel.
The hotel does not take care of possible damage to vehicles.

Common Areas
In common areas the music can only be played on a schedule from 12:00 a day to 5:00 p.m. on a medium-low level, as both the common areas and the rooms and apartments are rest and noise-free spaces.
The establishment prohibits the excessive consumption of alcoholic beverages in common areas.
Cigar smoke is strictly prohibited within rooms and common areas, There are specific areas for smoking properly marked.
For no reason can bathing suit be used in common areas except the pool area.
It is forbidden any type of act (verbal or physical) that inconveniences and/or alerts third parties (whether guests or members of the staff of Casa Estrella).
Check out at the time indicated by the Casa Estrella staff. You can ask for the luggage storage service. Extra fees may apply if the CheckOut time is exceeded.
Do not use any kind of soap, foam or bath salt in the jacuzzi.

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