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The Captain's House is a luxury self-catering holiday cottage, all information regarding the property is on our website, the rest of the information on this page relates to The Granary Lodge. https://www.castleofmey.org.uk/hospitality/captains-house

The Granary Lodge is a luxury Bed & Breakfast nestled between the Castle of Mey and the seashore.

Whether you are touring the North Highlands of Scotland or looking for somewhere to stay for that special occasion, The Granary Lodge is the perfect spot – offering 10 individually styled bedrooms including 2 Suites with beautiful views over the Pentland Firth to Orkney and a warm Highland welcome.

For your reassurance during Covid-19
We will be taking all health and safety measures necessary during this time and the team are working hard to ensure a great experience at The Granary Lodge.

Due to these unprecedented times, in place of your traditional morning breakfast experience in the dining room we have introduced a delicious continental breakfast hamper box for you to enjoy at your leisure in the comfort of your room.  For the evening we are happy to assist in making dinner reservations at local restaurants. Alternatively if you do not wish to travel out, why not try one of our Crofter's Platters. (24 hours notice required for platters)

Staff will be on hand to provide information and advice on what to see and do during your day.  Relax in the evening with a wee dram from our local drinks selection of gins, whisky's and craft ales.  

Granary Guest Special tours of the Castle are available to our guests, Tuesday to Friday, including out of season (Oct to Mar).  Pre-booking is required. Cost £50 per person


Property Name: The Granary Lodge Luxury Bed & Breakfast // The Captain's House Self-Catering

Address 1: The Castle and Gardens of Mey Ltd.

Address 2 : Mey

City : Thurso - Caithness

Postal Code : KW14 8XH

Contact Name: The Granary Team

Phone: 01847 851861

Email: thegranary@castleofmey.org.uk

Amenities
  • Lounge
  • Room service
  • Large Private Car Park
  • Electric Vehicle Charging Point
  • Accessibility parking bay close to Reception
  • Located Near to Ferry Services to Orkney
  • NC500 Route

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 4:00 PM

Check-Out: 10:30 AM

Property and Cancellation Policies :

Cancellation by you

If you have to cancel or amend a reservation, it is in your interest to notify us immediately by telephone or email. We are happy to reschedule bookings to another date falling within 12 months of your original booking without any loss of deposit. However, in the event of an outright cancellation, costs will be incurred as follows:
  1. More than 7 days before your booking commences your deposit will be forfeited.        
  2. 7 or less days before your booking commences you will be liable to pay the full cost of your booking.  
  3. You will be liable to pay for the booking IN FULL in the event of a failure to take up the booking. We will exercise this right at our discretion.
Please note: It is advisable to take out travel insurance to cover any costs that you may incur in the event of a cancellation.

Cancellation by us

Subject to the Events outside our control paragraph below, if for any reason the room is not available, we will attempt to offer you alternative accommodation. If this is not possible, or is unacceptable to you, all monies paid by you for the room concerned will be refunded in full. 

Events outside our control 
The Granary shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, and bad weather), nor for any curtailment, cancellation or change to any accommodation or any other consequences which arise as a result of such events. If your room is not available or if we are otherwise not able to provide the accommodation to you as a result of such events, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of such events.  If any loss or damage is caused by such an event outside our control, we are not responsible for any liability other than refunding you the deposit and any other monies paid by you for the room concerned. 


Terms and Conditions

Thank you for choosing to book with The Granary Lodge at The Castle of Mey, we look forward to welcoming you.

The Castle and Gardens of Mey Limited is a company registered in Scotland. Our company registration number is SC247163 and registered office is at Mackenzie Kerr, Redwood, 19 Culduthel Road, Inverness,IV2 4AA.

When you confirm a booking, you are entering into an agreement with us (which shall include these terms and conditions). Please read our terms and conditions carefully before your submit your booking and please do not hesitate to contact us if you have any questions or queries by telephoning at 01847 851861 or by writing to us at thegranary@castleofmey.org.uk.  

PRICING, DEPOSITS, CONFIRMATION & BALANCING PAYMENTS


Pricing

The Granary Lodge offers a standard rate which includes bed & continental breakfast for a maximum of two people and prices are guaranteed once you have been given a confirmation number. All prices are inclusive of VAT. For the avoidance of doubt, the standard price does not include any incidental charges which you may incur during your stay. Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your booking with The Granary Lodge that you irrevocably authorise us to debit your credit or debit card for the amount of any shortfall.

Deposit
To secure your booking, a non-refundable deposit of £50 per room per night is required to be paid. Deposit payments can be made by credit or debit card (via our online booking system, by telephoning The Granary Lodge or indeed by visiting The Granary Lodge in person). Deposits will be taken in accordance with the terms & conditions of your booking. In the event of cancellation, payment will be taken in accordance with our cancellation terms (see CANCELLATIONS for details).

Confirmation

Once your booking has been accepted and a deposit received, you shall receive a booking confirmation email from us. This will include details of your room type, room rate, dates of arrival / departure and also a unique booking reference number. Please quote your booking reference number when contacting us at The Granary Lodge as this will identify your specific booking. Hard copy booking confirmations are available upon request but may attract an additional charge.

Balance of monies outstanding

Balancing payments are made on the day of your departure and after you have vacated the room. We accept payment of your balance by cash, debit and credit cards (excluding American Express).

GENERAL TERMS

Covid-19 - What to expect during your stay

Things are a little different just now and we want to reassure you that your well-being and protection is our utmost priority. Procedures are in place to ensure your stay is safe in the ever-changing situation around Covid -19.  All government policy changes will be monitored, and policies and procedures will be amended as required.

Hand sanitising stations are placed at the entrance to reception, and Guests are asked to wear facial coverings when entering the Granary building. 

Pre-Arrival
As a condition of making a reservation guests must verify that they are free of Covid-19 symptoms. If you are displaying any symptoms of Covid-19 please call to postpone your stay.

Arrival
Your room will be ready for you after 4 pm. If your arrival time is going to be after 8 pm, please can you let us know an estimated time of arrival.  On arrival please wear a facial covering and use the hand sanitiser on entry.  We will take each guests temperature as part of our Covid checks.

Housekeeping
Cleaning protocols have been enhanced with extra cleaning and disinfection using a viricidal disinfectant.  Room servicing will not be undertaken during a guests stay; however, staff will be available to replenish fresh towels, toiletries and amenities on request.

Luggage
Following government guidance, unfortunately luggage assistance is not currently available.  

Meal Arrangements

A delicious continental breakfast hamper box has been introduced for you to enjoy at your leisure in the comfort of your room.  For the evening, staff are happy to assist in making dinner reservations for you at local restaurants. Alternatively, if you do not wish to travel out, why not try a delicious Crofter's Platter or Highland Cheese Platter. Platters are available from 5pm to 8pm (24 hours’ notice required). Cream scones with local jams are available in the afternoons (24hours’ notice required). Pre-booking is essential, please speak to reception.

Drinks
A wonderful selection of local gins, whiskies and craft ales are available. 

Room Check Out
Please vacate your room by 10.30 am, unless otherwise arranged. Return your key to the box at reception. Payment will be automatically taken for your stay using the debit or credit card details held on file. Your final invoice will be emailed to you.

Utilities

If there is a breakdown of any of the utility services at the property (i.e., heating, electrics, broadband, etc.) we will endeavour to get the problem fixed as soon as possible and will take any appropriate steps to provide an alternative source of heat/power if possible. No refunds will be provided for any loss of amenity in this respect.  Rooms must be vacated and left for 1 hour prior to entry for repairs.

Pets

Sorry, pets are not allowed to stay at The Granary Lodge, and are also not to be left outside in cars. Registered Guide or Assistance dogs are of course welcome. 

Acceptance of Children
Children of all ages are welcome.  Highchairs and a travel cot can be provided by prior arrangement and free of charge; however, we do ask that you provide all your own bedding for the cot. If you are bringing an older child up to the age of 12 and you need the sofa bed available in Rooms 8 or 9, a charge of £15 will be added to the bill to cover linen and breakfast costs. Young people aged 13 or over will be treated as an adult and require their own bed.

Smoking & Vaping

Smoking or Vaping within The Granary Lodge and exterior public areas (including the courtyard and patio), are strictly forbidden. If this very strict rule is ignored within The Granary building itself, there is a £100 deep cleansing charge. We do provide a smoking area for guests wishing to smoke and this can be found on the patio area behind the Drawing Room - please do use the ash trays and bins provided.

Naked Flames

No use of any lights or illuminations that have naked flames should be used at the property (including the Gardens and Grounds).

Vehicles & Personal Property

Vehicles, accessories and contents are left at their owner’s risk. As well as cancellation and curtailment insurance, guests are recommended to take out holiday insurance to cover loss or damage to personal effects.

Special Requests

Whilst every effort is made to fulfil any particular requests which you may make in relation to your stay with us, please note that these requests do not form part of your contract with The Granary Lodge. 

Promotional Offers

All promotional offers are subject to availability and no cash alternatives are available.

Repairs to Rooms

Occasionally due to damage or wear and tear an item of equipment may not be working. Repairs will be made as quickly as possible. However due to the remoteness of The Granary Lodge this can sometimes take a little longer than you might usually expect.

Damages and Breakages

Please take care when staying in The Granary Lodge. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents.  Any incidents must be reported when they occur. Charges are not normally made for minor breakages, but if the damage or breakage is significant an invoice for repair may be sent to you. As well as cancellation and curtailment insurance, guests are recommended to take out holiday insurance to cover loss or damage to 3rd party property.

Removal of Persons

The Granary Lodge reserves the right to remove a person or persons from the premises due to unreasonable behaviour, damage to the property or exceeding the stated occupancy and any refund is at the discretion of the Management.

Liability
Liability will not be accepted by the Granary Lodge for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or any other loss which it would be unlawful to exclude.

Foreseeable loss and/or damage
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms and conditions or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the agreement was made, both we and you knew it might happen, for example if you discussed it with us during the booking process.

Complaints

Complaints which are not reported immediately, during the stay, will not be entertained after guests have left the premises. The Granary Lodge must be given the opportunity to rectify any problem identified by customers during their stay.  No correspondence will be entered into in respect of complaints made on the day of departure or after the customer’s return home, when no opportunity has been provided for the owner to rectify the problem.

Privacy Policy
The Granary Lodge operates a privacy policy and you are requested to read this policy as a term of your booking with us. By agreeing to our terms and conditions you are also agreeing to our privacy policy. Please click on the link to read the policy in full. 
https://www.castleofmey.org.uk/useful-links/privacy-policy

Severance 
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Governing law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with the law of Scotland. The courts of Scotland shall have non – exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms and conditions.

We look forward to welcoming you to The Granary Lodge.

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