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Property Information

Three Apartments and two cottages in an intimate secluded garden courtyard setting in Downtown Hilo. We are an eco-friendly hotel and we aim for a 5 star experience for every guest while providing budget accommodation options. We offer a simple island style of accommodations for those who want to explore the wilder side of the island. 


Property Name: Lotus Garden Hilo

Address 1: 140A Kilauea Ave

City : Hilo - Hawaii

Postal Code : 96720

Contact Name: Megan Isaac

Phone : 8089365212

Email : aloha@lotusgardenhilo.com

Amenities
  • Baggage storage
  • Concierge desk
  • Parking at no cost on street or in private lot

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 11:00 AM

Property and Cancellation Policies :
Cancellation policies apply as follows:
A fee of $40 for cancellation of any reservation is applied. For the period of the year between January 1st and December 22nd a minimum of 21 days advance notice is required for cancellation in order to receive refund (less $40). During special event and holiday periods December 22 and January 1st of each year, 60 days advance notice is required. In all circumstances we will make efforts to fill a vacancy created by a cancellation caused due to unavoidable circumstances and we reserve the right to determine the refund offered to a guest under such circumstances. It is recommended that guests traveling to Hawaii purchase travel insurance to cover such unforeseen events as extreme weather, medical emergencies or other circumstances 'beyond the control of the guest' that would affect the guest ability to travel. 
Terms and Conditions

Terms of Booking & Booking Deposit
By placing a booking with us (Hilo Garden LLC, DBA Lotus Garden Hilo) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.To secure any booking we require an advance payment which is no less than 50% of the value of the reservation. 

Deposit payments must be 'cleared funds' before a booking can be confirmed.
Deposits are only refundable under the conditions set-out here within.
Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheque's, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbors and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honoring this agreement or causing a disturbance / nuisance to other guests, neighbors or the owners.

Check-in & Check-out

Guests must check-in and check-out by the times stated below;
  • Check-in by: 14:00pm and before 19:00pm on day of arrival
  • Check-out by: 11:00am on day of departure

Cancellation, Returned Deposit & Non-Arrival Conditions

Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;
  • Cancellation made 15 days or more in advance of arrival date = Full deposit refund
  • Cancellation made 14 days or less of arrival date = 50% of deposit refund
  • Cancellation made 48hrs or less of arrival date = No refund issued, full amount of booking due
  • Where ever possible we extend help to rebook a property whereupon a vacancy has been created due to cancellation due to c
  • Travel insurance is recommended to cover unforeseen weather events and/or personal emergencies. There is no explicit obligation on the part of hosts to issue full or partial refunds in the instance of extreme weather events or other unforseen circumstances.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason, the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimize damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is not permitted on the property or within 20 feet of the street frontage of The Lotus Garden, in accordance with Hawaii State law. 
Smoking tobacco and ESDs are prohibited in all enclosed or partially enclosedareas 
 
Pets & Service Dogs
We do not accept pets throughout the accommodation, except for service dogs.Where on-site parking is provided guests accept that they park their vehicles at their own risk.

Accessibility Data
We have provided an accessibility and access statement here, which you can download and read.
Your Personal Details & Privacy
Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Terms References & Further Information
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.