AUSVILLA
"A Place Like No Other - Indulge Yourself in an Upscale Ambience with Us."
Overlooking the iconic Mount Kinabalu and just adjacent to the Mount Kinabalu Golf Course, Ausvilla is one of the best stay strategically located in the heart of Mesilou, Kundasang.
Nestled in a peaceful hidden alley, we offer you a variety of family and couple rooms, with affordable prices yet spacious and modern.
A great place for you to spend unforgettable quality time with your loved ones and families.
Property Name: Ausvilla
Street Address: Lot B4, Mount Kinabalu Golf Club,
City : Kundasang - Sabah
Postal Code : 89308
Phone: +60 10-2681383
Email: info@ausvilla.com.my
Amenities
- Baggage storage
- Room service
- Bottled water
- CCTV in common areas
- CCTV outside property
- Doorman
- Food can be delivered for in-room dining
- Guests can opt out of daily room cleaning
- Internet
- Miniature golf
- Minimarket / Convenience store
- Restaurant
- Towels changed upon request
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 3:00 PM
Check-Out: 11:00 AM
Late Check-out Hour: 1:00 PM
Late Check-out Fees: RM100.00
Late check-out (after 11:00 AM and before 1:00 PM) may result in a fee.
Property and Cancelation Policies :
In the case of unforeseen circumstances that you wish to make amendments to your check in date, please contact our booking staff via info@ausvilla.com.my or WhatsApp us at +6010-268 1383.
For amendments made:
- At least 7 days prior to date of arrival - One (1) FREE amendment, subject to room availability. Top up only if there's a price difference in the room rate.
- 3-7 days prior to date of arrival - penalty will apply as follows:
- 3 days prior to date of arrival - 80% penalty
- 4-5 days prior to date of arrival - 70% penalty
- 6-7 days prior to date of arrival - 60% penalty
- In less than 3 days prior to date of arrival - Non-changeable & non-refundable.
Cancellation
Full or partial refunds will be made for cancellation request received:-
- At least 30 days prior to date of arrival - 100% of payment made will be refunded
- At least 14 days prior to date of arrival - 50% of payment made will be refunded
- Within 14 days prior to date of arrival - No refund will be made
In the event of No Show, total cost of the stay will not be refundable.
Refund
Once we received your cancellation request, we will inspect your case and let you know if the refund is eligible or not within 1-3 working days.
If your request is approved, we will process the refund to your original payment method or your designated bank account (in this case, bank account name must match your booking name) within 1-3 working days.
Terms and Conditions
GENERAL TERMS
- Front Desk Opening Hours: 08:00a.m. - 09:00p.m. | For check in later than/ check out earlier than these hours, kindly inform us via WhatsApp +6010-268 1383.
- Refundable Deposit during Check-In: Family Room Type - RM200/ Hotel Room Type - RM100 | Please prepare cash in advance.
- A valid Malaysian I.C. or Foreign Passport must be presented upon check in.
- All rooms are sold without meal packages. No breakfast/lunch/dinner included in the room rate.
- Extra Mattress: RM53/set/night (Not all room types can fit in extra mattress, kindly check with us before you book)
- Extra Guests: A cleaning fee of RM21.20/night will be chargeable for each guests exceeding the maximum number of pax allowed for the room during check in time. Children below 8 years old will be free if using existing bedding.
- Do not smoke: All rooms are smoke-free. If you wish to smoke, please only do so at the designated smoke area or outside of our premise at open air area. Penalty will apply for offenders.
- No BBQ allowed: Our premise doesn't have BBQ pit/facilities. BBQ is strictly not allowed in our area.
- Do not bring pets: We are not a pet friendly premise. Pets are strictly not allowed in the park.
- No Noise Policy: "No Noise" after 11pm. Be considerate with the usage of audio devices such as loud speakers and audio players that may disturb other guests.
- Free parking spaces on site.
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