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Elmley is an independent nature reserve and working family farm where sensitive farming and conservation go hand in hand.

Each of our places to stay has its own individual character but they are all designed to create a perfect hideaway. 

Sustainability is at the heart of everything we do. The farm is off-grid and is powered by a very efficient solar array and generator with big batteries. The huts are handcrafted using natural materials and eco-friendly insulation. Food is locally sourced.  Wildlife conservation is at the heart of everything we do, and we believe that the best way to safeguard to natural environment is to ensure that people understand and appreciate their local wildlife. We are passionate about sharing Elmey and its wildlife to new people and ensuring our guests have the best possible experience of the peace and nature at Elmley. We are proud of Elmley’s heritage and are committed to enhancing it and restoring its historical buildings for future generations.


Property Name: Elmley Nature Reserve

Address 1: Elmley Nature Reserve

Address 2 : Kingshill Farm

City : Isle of Sheppey - Kent

Postal Code : ME12 3RW

Contact Name: Gareth and Georgina Fulton

Phone: 07930 847520

Email: stay@elmleynaturereserve.co.uk

Amenities
  • Baggage storage
  • Lounge
  • Meeting rooms

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 11:00 AM

Property and Cancellation Policies :
Cancellations or Amendments You must contact Elmley on the details provided in yourbooking confirmation to cancel or amend your booking.
 -Cancellations:  Ourcancellation policy for any booking is 42 days (six weeks) prior to yourscheduled day of arrival.  Please note that any deposit payments taken arenon-refundable. Cancellations within 42 days of your first day of booking willincur a cancellation charge up to the value of your stay. Please refer to yourtravel insurance in the case of any cancellations. 
If you did not stay but did not cancel yourbooking within 6 weeks of your stay your card will still be charged.  
-Amendments Shouldyou wish to amend the date of your booking we require at least 42 days noticeprior to your arrival date. We will try to accommodate your first date changefree of charge ,but we may have to charge a £25 admin fee in somecircumstances. 
-Cancellationsand changes made by Elmley   In the unlikely event that we areunable to accommodate a confirmed reservation it may be necessary to offer analternative. If at any time we need to make changes that will significantlyaffect your stay or we need to cancel your stay, we will tell you as soon aspossible, offering a suitable alternative or a refund. This does not apply tominor changes or events during your stay, resulting from unusual orunforeseeable circumstances beyond our control. We cannot be held responsiblefor cancelling your booking as a result of your failure to comply with anyrequirement of our Booking Terms & Conditions, and we cannot be held liablefor any expenses, costs or losses incurred by you as a result of any change or cancellation. Ifa guest or a member of your party behaves in a way that causes or is likely tocause danger, upset or distress to a third party or to Elmley, the wildlife orguest property, we are entitled, without prior notice, to curtail the stay andrequest that the person(s) concerned leave Elmley. No refunds or return travelarrangements will be made and we will not pay any expenses or costs incurred asa result of such a curtailment. 

Cancellations and changes made by Elmley   
In the unlikely event that we are unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control. We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot beheld liable for any expenses, costs or losses incurred by you as a result of any change or cancellation. If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to Elmley, the wildlife or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave Elmley. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.
Terms and Conditions

The site, Elmley National NatureReserve (NNR), is an internationally important site for wildlife, particularlybreeding birds in spring and winter, and as such guests must be aware of theneed to be considerate of the site and potential impacts upon it whenstaying. The following terms and conditions include a simple code ofconduct, terms of usage of the site and facilities provided, departureinformation, booking terms and a complaints procedure.  By booking you have agreed to abide by theseTerms and Conditions. Any queries or clarifications must be referred to ourteam, Stay@elmleynaturereserve.co.uk prior to arrival at the site.  

Full termsand conditions are below however please see a summary of the main points here:

  • No dogs are permitted onsite, this includes the reserve in general
  • All deposit payments taken are non-refundable 
  • We recommend taking out travel insurance to cover the event of a cancellation. Please refer to our cancellation policy below for full details.
  • Check-in to the accommodation is from 3pm and check out 11am
  • In reference to any massage treatments, payments are direct to the therapist in cash and there is a 50% charge for any cancelations within 48hours of the confirmed booking
  • Bookings are for personal stays only – if you wish to hire a space for commercial reasons please contact us before making a booking
Code ofConduct for overnight guests  

1.General terms of use

Thefollowing conditions of use are agreed upon booking. Contravention of theseconditions may result in a damage fee or immediate cancellation of the guests'stay.
×          
•   No dogs are permitted on site.
•   Access to huts is only permitted by the marked routes – you will beshown these on arrival.
•  Visitors must remain on marked footpaths and nature trails, and must notaccess other areas, stray off these routes or cross closed gateways.
•  Visitors must remain in the marked area around huts and on the path andmust not proceed further towards the water bodies.  
•   Any activity near the water bodies is strictly forbidden, this includesmusic, lights, BBQ and other general presence. 
•   Only those facilities provided may be used. Specifically, guests may notprovide or make their own BBQs, fires, table and chairs, picnic areas or playgames outside of the permitted area.
•   Only the lighting and torches provided may be used at the site of theshepherd’s huts. 
•   No audio players are permitted outside of the accommodations. 

2.Usage of the site
The site, Elmley NNR, has a range of potential hazards includingdeep water, uneven surfaces and farm machinery operating in the area. Bystaying on site you are acknowledging these Terms and Conditions and you areaware, and accept, the risks, hazards, and dangers of personal injury inentering Elmley NNR.  Elmley NNR may also contain naturally occurringflora and fauna which are harmful or poisonous.  
Parentsmust not allow children play unattended at any time. 
Guests and visitors agree to be considerate tenants and to take good care ofthe huts, tents (which accompany the huts for families), or houses andfacilities during their stay.

Guests andvisitors agree not to act in any way which would cause disturbance to otherguests or the residents.  
Should anyfacilities, equipment, or items in the inventory, be damaged wilfully, as aresult of inappropriate usage or behaviour, or as a direct result of failing torespond to instructions from Gareth, Georgina or other Elmley staff you will beheld responsible for the cost of repair or replacement of that item. 
By bookingand using the site you agree to be responsible for your children and anychildren you are in charge of, and your own welfare and to take all reasonableprecautions against personal injury, injury to others and damage to the siteand facilities. The site has numerous water bodies which are deep and containsoft mud.  
Anythingyou bring to the site or wider site, Elmley NNR, and any damage or loss to yourpossessions is at your own risk. You use the facilities and amenities atKingshill Farm and wider site at your own risk, e.g. the BBQ.  
You mustfollow all instructions provided (either by Elmley Enterprises or the product manufacturer)at all times. 
ElmleyEnterprises accepts no responsibility from any loss or injury arising from useof the shepherd’s huts, barn or wider Reserve.  
Theshepherd’s huts are insulated and have heating but British weather can meandramatic variance in weather in a short period of time (“4 seasons in oneday”). Whilst we supply certain facilities and equipment, there remains arequirement to perform some activities (e.g. washing up) outdoors. You areresponsible for your own well-being and comfort regarding appropriate clothingand footwear etc. In extreme weather conditions at the site, such asexceptional cold and snow ,where existing and / or forecast we do our best towarn guests and give guests the option to move dates (subject to availability)without being subject to the cancellation policy administration handlingcharge, or loss of any monies. Be aware the bell tents are cotton canvas and inprolonged and heavy rain the tents may leak. 
Please beaware the site is open to the public daily (except on Tuesdays). Overnightguests are responsible for securing any valuables in their possession. A safe,or similar facility, is not provided.   
ElmleyEnterprises cannot accept responsibility from any loss, damage, or expensearising from industrial action, terrorist activity, adverse weather conditionsor any other event outside the control of the company. 

If you haveany questions about your stay and require more information prior to arrivalthan is published on the website, please do not hesitate to contact us bytelephone on 07930847520 between 9am and 5pm, or send us an e-mail (asabove). 

3.Arrival & Departure

Arrivals –From 3pm on the first day of the booking, although you are welcome to arriveand enjoy the Reserve from 9am.
Departure –Guests are requested to check out of the shepherd’s huts by 11am. 
If you wishto spend the remainder of the day on the Reserve please leave all baggage andpersonal items in your vehicle, or ask Elmley staff about storage for the day,before setting off from the farm.  Late check-outs and early check-ins canbe arranged depending on availability.  There will be a charge for latecheck-outs that have not been pre-arranged. On departure your hut and the site are to be left clean and tidy. Keysmust be handed back into the office or left as arranged on your arrival. Allrubbish/recycling is to be tidied responsibly. Please check you haven’t leftanything. Thanks! 

4.Customer Complaints

In thefirst instance of a complaint, please speak to us directly either in person orcall (Gareth)07786 333331 so we can resolve your problem. 
If you areunable to do so or wish to do so once you leave please address anycorrespondence regarding complaints to; Georgina Fulton Elmley, Sheerness ,Kent,ME12 3RW, or email:
Stay@elmleynaturereserve.co.uk.  Please note, complaintsreceived after 14 days from the end of your stay cannot be reliablyinvestigated. 

5.Compliance

Anyrefusals to abide or follow this document may result in a cancellation of yourbooking and loss of your deposit and/or total fee. Reckless or intentionaldisturbance of protective wildlife is also against the law .Elmley Enterprises reservesthe right to change its website, including prices, and terms and conditions,without notice. We also reserve the right to refuse entry to the site, cancelbookings, or instruct people to leave the Reserve, for any reason (for exampledue to inappropriate behaviour, dangerous weather or site conditions). TheseTerms & Conditions are separate to any others pertaining to use of the sitei.e. barn hire. 

6.Privacy

The bookingprocess asks for your address details and phone numbers which are required toaccount for all people on site. It also allows us to contact you should theinternet fail. We will not pass on or sell your details to any thirdparties. During the booking process you will be asked whether you wouldlike to opt-into receive marketing emails from us.  For full informationon our privacy policy please request our Privacy Policy. 

7.Booking Contract 
By making a booking you are agreeing to be bound by the Termsand Conditions detailed below which form the basis of your contract with ElmleyEnterprises Ltd. In the Terms & Conditions set out below, "you" and"your" refers to all persons named on the booking, which includes anyindividual(s) subsequently added or substituted at a later date. "We","us" and "our" all refer to Elmley Enterprises Ltd, knownas ‘Elmley’ in this document. Please print and retain a copy of thisAgreement for your records as it may occasionally be updated. 

General Terms and Conditions
 
Thank youfor choosing to book a stay at Elmley Nature Reserve. We look forward towelcoming you to the Reserve.  Please read our terms and conditions ofbooking below.  
1.Making a booking By making a booking you are confirming that you are authorisedto do so on behalf of all persons named in the booking and you areacknowledging that all members of your party agree to be bound by these BookingTerms & Conditions. When your booking has been made a confirmationwill be sent to you by email using the email address that you have supplied.You should retain a copy of this confirmation for your reference. Bookingconfirmations are subject to the availability of accommodation atElmley. You should carefully check the details of your confirmation as soonas you receive it. You must contact Elmley immediately if any of the detailsare incorrect or incomplete.  We will always endeavour to rectify anyinaccuracies or accommodate any alterations you wish to make to your booking.We cannot accept liability for any inaccuracies that are not brought to ourattention within seven days of issuing your confirmation, nor can we acceptresponsibility for inaccurate information that you have supplied. 

2.Paying for your booking
All bookings (whether made via the Elmley website or bytelephone or email or in person) must be guaranteed with a booking deposit (30%of the room rate for the total stay).  The total booking deposit willautomatically be deducted from your credit/debit card at the time ofbooking.   At this point your credit or debit card details will besecurely stored.   All payment transactions are handled by a thirdparty payment gateway Stripe, a secure transaction processingenvironment.  We do not process any credit card details on our own website. Balance payments are payable (along with any extras incurred during yourstay) at the time and date of checkout.     

3.Cancellations or Amendments
You must contact Elmley on the details provided in yourbooking confirmation to cancel or amend your booking.
 -Cancellations:  Ourcancellation policy for any booking is 42 days (six weeks) prior to yourscheduled day of arrival.  Please note that any deposit payments taken arenon-refundable. Cancellations within 42 days of your first day of booking willincur a cancellation charge up to the value of your stay. Please refer to yourtravel insurance in the case of any cancellations. 
Ifyou did not stay but did not cancel your booking within 6 weeks of your stayyour card will still be charged.  
-Amendments Shouldyou wish to amend the date of your booking we require at least 42 days noticeprior to your arrival date. We will try to accommodate your first date changefree of charge ,but we may have to charge a £25 admin fee in somecircumstances. 
-Cancellationsand changes made by Elmley   In the unlikely event that we areunable to accommodate a confirmed reservation it may be necessary to offer analternative. If at any time we need to make changes that will significantlyaffect your stay or we need to cancel your stay, we will tell you as soon aspossible, offering a suitable alternative or a refund. This does not apply tominor changes or events during your stay, resulting from unusual orunforeseeable circumstances beyond our control. We cannot be held responsiblefor cancelling your booking as a result of your failure to comply with anyrequirement of our Booking Terms & Conditions, and we cannot be held liablefor any expenses, costs or losses incurred by you as a result of any change or cancellation. Ifa guest or a member of your party behaves in a way that causes or is likely tocause danger, upset or distress to a third party or to Elmley, the wildlife orguest property, we are entitled, without prior notice, to curtail the stay andrequest that the person(s) concerned leave Elmley. No refunds or return travelarrangements will be made and we will not pay any expenses or costs incurred asa result of such a curtailment. 

4.Circumstances beyond our control
We cannot accept responsibility for unforeseencircumstances beyond our control. These include (but are not limited to)adverse weather conditions, fire, riot, war, terrorist activity (or threat ofsuch activity), industrial dispute, natural disaster, or injuries and death ofan individual(s) through accidental circumstances unconnected withElmley. By making a booking you are accepting responsibility for anydamage or loss caused by yourself or a member of your party. Full payment forany such damage or loss must be paid to Elmley. If you fail to do so, you willbe responsible for meeting any claims subsequently made (together with our ownand the other party's full legal costs) as a result of your actions. 

5.Additional requests
All additional or special requests are subject toavailability and we cannot guarantee the provision for special requests. Anyadditional requests should be made prior to your arrival, giving reasonableadvance notice. 

×         Additional guests: The property booked is only permitted to be used bythe number of guests agreed on booking.  If additional guests use theproperty Elmley reserves the right to make a charge.  No additional peopleshould visit the property even for the day time without the explicit writtenagreement of Elmley.  If agreed the hirer should be aware that in somesituations charges may apply 

6.Commercial Bookings
Only bookings for personal purposes i.e. private travelleisure and tourism, are permitted to be made under these terms andconditions.  If the booking is for commercial or profit making reasons,the booking will be subject to separate fees and terms and conditions. Youare required to inform Elmley and receive commercial hire terms .  Commercialhire may include but is not limited to: filming or photography for commercialpurposes, hire of the space for a commercial event such as a yoga retreat, hireof the space by a company or organisation for work related purposes, includingcorporate entertaining, incentive trips.  By making a booking through our bookingsystem, Cloud Beds, you are agreeing that the booking is not for commercial purposes. If the use is later determined to be for commercial purposes Elmley will eitheramend the booking agreement and costs or cancel the booking.   

7.Third party suppliers
Elements of your break may include services supplied by thirdparties (for example massage). Such third party suppliers will usually havetheir own set of Terms and Conditions relating to the services they provide.You should consult the Terms and Conditions of any third party either before orsoon after making a booking if your break includes such items. In reference tomassage treatments, there is a 50% charge for any cancellations within 48 hoursof booked treatments. 

8.General information

Prices & Availability: For real-time prices and availability please visitour booking website: 
https://hotels.cloudbeds.com/reservation/beWS7D .All prices are quoted in #GBP. The price quotedis per hut or house and includes bed linen, pillows and towels for the includednumber of guests.  We have the right to alter prices at any time. However,prices stated on booking confirmation will be honoured. The price includesshared use of communal facilities. Please be aware that only food andbeverages purchased from Elmley can be consumed in Kingshill Barn.
Arrival: Your accommodation will normally be available from 3pm. Please adviseElmley of your estimated arrival time using the contact details supplied onyour booking confirmation and you will be met on arrival.  Please notethat if you arrive later than 5pm the main entrance gates may be locked and a memberof staff unavailable so please contact Elmley to request the entrance code andself-check in details.  
Departure: Check-out is by 11am. Unarranged late check-outs will besubject to a charge.  Please contact Elmley to advise of your departureand to return key and settle-up for any spends during yourstay.   
Thefull balance of your stay including any extras incurred during your stay willbe charged to your card on the date and time of your checkout.  If thereis damage to the property or facilities or contravention of  Termsand Conditions you will be responsible for costs incurred by the damage orlosses and we reserve the right to charge the card to cover costs incurred.
×         
Parking: There is ample hard standing space available in the farm yard. 
Accuracy of information on this website: Whilst we endeavour to ensure theinformation contained within this website is as accurate as possible, therewill inevitably be instances where information may be incorrect or out of date.It is always advisable to check specific details that may be relevant to yourbooking prior to making that booking. For example, information relating towildlife present on site is intended for your general information and anychanges are beyond our control. We reserve the right to amend or removeinformation at any time and do not accept responsibility for keeping copies ofany amended or deleted information. 


9.Insurance
It is your responsibility to ensure that any insurance cover you haveprovides adequate cover for your needs and for the duration of your stay. Werecommend taking outtravel insurance to cover your stay. 

10.Our liability to you
We accept liability for, and totally restricted to, servicesbooked via the Elmley website, or through our booking agents, in accordancewith the Booking Terms &Conditions current at the time of booking. Wecannot accept any other form of liability.  

11.Privacy
Electronic mailing list: Elmley operates an opt-in email policy.By contacting Elmley or making a booking your email address will be you willreceive communications from Elmley relating to your booking.  At the timeof booking you will have the option to opt into our marketing mailing list. Ifyou wish to opt out of our mailing list you can use the link or email address providedat the bottom of any of our emails to do so. Alternatively, you can unsubscribeby sending an email to: georgina@elmleynaturereserve.co.uk.   We do notsell, exchange or trade email addresses to or with third parties. Our fullPrivacy information is available on request. Reservations: In order toguarantee your reservation you will need to provide us with specific personaldetails relating to that reservation. Your details will be used only for thepurpose of handling that reservation. When making a reservation you willbe transferred to a secure (SSL) server in order to provide credit or debitcard information.  
We use Stripe (a leading, secure third partypayment system) to process payments. When making a booking the deposit will becharged to your chosen card. All credit card data is sent directly from you toStripe, and none of it is exposed to our website or servers at any time. Foryour security, neither Elmley nor Stripe have access to your credit cardnumbers. Card details are saved for future use (for example taking the balanceof your reservation at checkout) this is done using Stripe's tokenised storagesystem. The Stripe payment gateway never stores more than the last four digitsof your credit card when storing payment tokens for reuse.  Any information you provide while you are within this secureenvironment is encrypted and cannot be read by a third party. 

12.Third party websites and viruses
Elmley cannot be held responsible for theaccuracy, content, or availability of information about our accommodation thatmay be found on third party websites. Neither are we responsible for thecontent or privacy policies of any third party websites that have links to orfrom the Elmley website. Attempts to interfere with the operation of ourwebsite, by whatever means, or any attempt to place an unreasonable ordisproportionate load on our website or server infrastructure isprohibited. In the event of our website failing to operate, either inwhole or in part, due to infections by computer viruses, bugs, tampering,unauthorized intervention, fraud, technical failures or any other causes beyondreasonable control, we reserve the right in our sole and absolute discretion toprohibit usage of our site and to cancel, terminate, modify or suspend thesite. 

13.Copyright (c) Elmley Enterprises Ltd. All rights reserved
All copyright andother intellectual property rights in all text, images, sounds and other materialson this site is the property of Elmley Enterprises Ltd and its affiliatedcompanies. No reproduction of any part of this site may be sold or distributedfor commercial gain or modified or incorporated into any other work,publication or site. All names, logos, trademarks, service marks, tradedress and trade names are proprietary to Elmley and may not be used by anyonefor any purpose without our prior express written consent.  It isillegal to use any spy wares, robot, spider or other automatic device, ormanual process to track or copy the site or the contents or information withoutour prior express written consent, apart from the recognised major searchengines such as Google& Yahoo MSN. The use of any such material from theElmley website on any other Web, Internet, intranet, extranet or other site orcomputer environment is strictly prohibited. Information on our site isintended for your reference only. If you have any specific queries you shouldcontact Georgina at Elmley directly,georgina@elmleynaturereserve.co.uk. Elmley nor any party involved increating, producing or delivering this site shall be liable for any damagesarising out of any access to, use of, or inability to use thissite. Copyright (c) 2019Elmley Enterprises Ltd. All rights reserved