Welcome to Keystone House - offering private en suite accommodation in the heart of London's Kings Cross. We also feature dorm rooms for groups and all rooms are well situated within a 2 minute walk from Kings Cross and St Pancras stations with superb local amenities featuring restaurants, bars and supermarkets all in the immediate surroundings. Keystone House is ideal for visiting all of London including Oxford Circus and the West End, the City of London and all major tourist attractions.
Property Name: Keystone House
Address 1: 272-276 Pentonville Road
City : London
Postal Code : N1 9JY
Contact Name: Hanna Fellbom
Phone: +4420 7837 6444
- Baggage storage
- Concierge desk
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Check-In: 2:00 PM
Check-Out: 10:00 AM
Late Check-Out Hour: 12:00 PM
Late Check-out Fees: £ 5.00
Late check out (after 10:00 AM and before 12:00 PM) may result in a fee.
Property and Cancellation Policies :
No Charge - If cancelled within 1 days of arrival
Terms and Conditions
KEYSTONE HOUSE LTD. trading as Keystone House Hostel whose registered office is at272--276 Pentonville Road N1 9JY- Registered Number OC338731 (‘we' or 'us').
1.1 In these terms and conditions "beds”, “night stays” or “booking(s)", means theaccommodation in KEYSTONE HOUSE LTD. “Keystone House Hostel” located at 272-276Pentonville Road, London N19JY;
"Customer" means any customer who makes or is making a booking with KEYSTONE LTD.
“Keystone House” Hostel;
"Group" means a group of 5 or more people staying at “Keystone House”
"Escape to" means the rental of the entire Hostel by one Group;
"Writing" means letter, fax or email;
"Keystone House Hostel" means KEYSTONE HOUSE LTD ;
"you" means the customer submitting a booking;
"Youth Hostel" means a hostel run by KEYSTONE HOUSE LTD as ‘Keystone House Hostel’;
“Booking Agent” or “agency’ means any third party, service, website or provider appointedat the discretion of Keystone House Hostel to make bookings and reservations on behalf ofKeystone House Hostel
1.2 The contract for the supply by us of accommodation and (where applicable) otherrelated services (“Contract”) will be formed when we accept your order and we receive fromyou the appropriate deposit in cleared funds.
1.3 Your Contract cannot be amended unless confirmed by an authorised representative ofKEYSTONE HOUSE HOSTEL and yourself.
1.4 These conditions and any matters referred to by us, form the entire understandingbetween you and us and supersede any prior promises, representations (unless fraudulent)or undertakings.
1.5 Any omission or error in any sales literature, web page or site, order form, quotation,price list, order acknowledgement, despatch note, invoice or other document issued by usmay be corrected by us without liability. We will advise you of any changes at the time ofbooking or as soon as is reasonably possible thereafter.
1.6 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excludedfrom the Contract so that no third party may claim any rights under this contract.
2. Making a Booking
2.1 Bookings to stay at the Hostel may only be made online via approved booking agents.
2.2 All bookings made online are made subject to these terms and conditions and theperson placing the booking warrants that he/she has the full authority to do so on behalf ofall the persons they are making a booking for, and confirm that all such persons are awareof and accept these conditions.
2.3 Before your booking is confirmed and the Contract comes into force KEYSTONE HOUSEHOSTEL reserves the right to increase or decrease prices PROVIDED THAT we notify you inwriting in good time prior to delivery of such price increases/decreases and you may cancelyour order within 7 working days of this notice if you are unhappy with the priceincreases/decreases.
2.4 All bookings are subject to availability and KEYSTONE HOUSE HOSTEL reserves the rightto decline any booking at its discretion.
3.1 In order to secure your booking you must pay us the appropriate deposit. For non groupbookings made via KEYSTONE HOUSE HOSTEL Website, Hostelworld or booking.com, adeposit is required. These are set out below:
3.1.1 We will take full remaining balance within 24 hours of your planned arrival time. Youwill receive a confirmation email once this has been processed. If for any reason we areunable to collect the full amount, you will need to provide an alternative credit or debit cardupon arrival.
3.1.2 for Group bookings (including multi hostel bookings) a deposit of 25% of the full costof the booking is required 3 months prior to your arrival date. The balance must be paid 4weeks before your arrival date via BACS transfer;
3.2 Payments shall be made in such format as we may agree with you when you place anorder.
3.3 If any payment under these terms and conditions is overdue, then without prejudice toour other rights and remedies we may cancel your booking; and/or we may suspend thesupply and/or deliveries of any other services being provided to you by KEYSTONE HOUSEHOSTEL.
3.4 Deposits payable under clause 3.1 are non-refundable in the circumstances set out inclause 7.
3.5 Should Keystone House Ltd not be able to obtain payment we will endeavour to contactyou to advise. If however we receive no updated credit card details, your booking will becancelled. It is the customer's responsibility that we have on record a valid credit or debitcard and no responsibility can be accepted whatsoever by Keystone House Ltd for bookingsthat are cancelled as a result of this policy. Whilst we will endeavour to make contact withcustomers should the payment method fail this cannot be considered a valid reason toexpect the booking not to be cancelled by us under these these terms.
4. Group BookingsGroup leaders accompanying the Group are responsible for the discipline and behavior oftheir Group. Group leaders are responsible for all damage caused by their action or theactions of those in their group. If any Group is given sole use of a The Keystone House Hostelit shall not offer for sale to the general public or publicly advertise the sale of Hostelfacilities or services without the prior written agreement of KEYSTONE HOUSE HOSTEL.
5. If you change your booking – non Group bookings
5.1 Changes requested from the date your booking is made will be treated as cancellations(see clause 7 below).
5.2 If you wish to change a confirmed reservation (e.g. changes in dates of visit or changes innumbers of people booked) such changes are subject to the availability of a suitablealternative and are subject to any additional costs incurred in making changes toaccommodate your request.
5.3 We will inform you of the amount of any additional costs when you request yourchanges and shall agree such costs with you.
6. If you change a Group booking
6.1 Subject to availability, you may change a Group booking or date up to 3 months beforeyour arrival date.
6.2 If, less than 3 months before your arrival date, you wish to change a Group booking sucha change shall be treated as a cancellation and shall be subject to our standard cancellationcharges below (see clause 7 below).
6.3 A Group booking can decrease its numbers by up to 10% up to 28 days before arrival,without incurring cancellation fees. Thereafter any additional decreases in Group numberswill be subject to our standard cancellation charges. Changes are subject to availability.
6.4 All changes shall be subject to the availability of a suitable alternative.
7. If you cancel your booking
7.1 All cancellations are subject to a cancellation charge.
7.2 Cancellation charges for all Group/long stay bookings, where less than 56 days notice isgiven are set on the sliding scale below. (For non-group cancellation charges see clause 7.4).All cancellation charges are calculated from the day written notification is received byKEYSTONE HOUSE HOSTEL. These charges are based on how many days before the date ofthe first night of your stay we receive your cancellation notice. These charges are based onthe total cost of your stay.No. of days Amount you must payMore than 56 days Any deposit received55 – 28 days 50% of the total cost of your stay27 – 15 days 70% of the total cost of your stay14 days or less The total cost of your stay
7.3 Group Bookings for the entire Hostel availability will be negotiated on independentterms which will be confirmed in writing. Where no such writing exists between “KeystoneHouse Hostel” and the “customer” the terms as identified in 7.2 shall prevail.
7.4 Cancellation charges for non-Group bookings are based on how many hours before thefirst night of your stay we receive your cancellation notice. The first night of your stay isdefined as starting at 5pm. Cancellation charges are based on the total cost of your stay andare applied using the sliding scale detailed below.Notice given Amount you must pay15 days or more No Refund on initial booking deposit2-14 days 70% of the full Booking costLess than 48Hrs or No-Show Full Booking Cost
7.5 Promotional offers applies throughout the offer period to one night or more stays at anyparticipating KEYSTONE HOUSE HOSTEL (England & Wales) LTD all reservations are paidprior to arrival. Promotional offers and any other additional products or services included inthis offer are non-cancellable, no amendments, refunds can be made and offers arenon-transferable. Offers are available at selected locations only and are subject toavailability. Advertised rates are inclusive of VAT. This does not affect your rights shouldKEYSTONE HOUSE HOSTEL cancel your booking wherein the clause set out in clause 8applies.
8. If we change your bookingIn the unlikely event it becomes necessary to change your booking, in total or in part,KEYSTONE HOUSE HOSTEL will inform you as soon as is reasonably possible of any necessarychanges. You shall have the choice of: accepting the changed arrangements; or purchasinganother booking from KEYSTONE HOUSE HOSTEL (and paying or receiving a refund inrespect of any differences); or cancelling your booking and receiving a full refund of allpayments made. Please note; original deposits paid through third party agents (E.GHostelworld) are to be refunded through said agent directly.
9. Delay or Failure to PerformWe shall not be liable to you if we are prevented or delayed in the performing of any of ourobligations to you if this is due to any cause beyond our reasonable control including(without limitation): an act of God, explosion, flood, fire or accident; war or civildisturbance; strike, industrial action or stoppages of work; any form of governmentintervention; a third party act or omission; failure by you to give us a correct deliveryaddress or notify us of any change of address.
10. Our liability to you
10.1 KEYSTONE HOUSE HOSTEL shall ensure that the accommodation and /or other servicesyou order from us are in accordance with these terms and conditions and shall beperformed by us with reasonable skill and care.
10.2 Where an element of your booking is not provided as stated in clause 10.1 you mustnotify us within 28 days of the alleged breach. We shall then investigate the matter andreserve the right to offer a full refund as a maximum compensation which shall beconsidered full and final of the cost of your order (or, where appropriate, the relevantsection of it) less any fees charged for changes requested by you; or a free stay to theequivalent value of the services complained of, where such dates are agreed in writing byus.
10.3 We will not be liable to you by way of representation (unless fraudulent), common lawduty or under any express or implied term of the contract for: any losses which are notforeseeable by both you and us when the Contract is formed arising in connection with thesupply of the services or their use by you; any losses which are not caused by any breach byus; business or trade losses.
10.4 Our entire liability in connection with the Contract will not exceed the purchase priceof the services booked less any amendment charges paid to us.
10.5 Except in relation to death or personal injury caused by our negligence KEYSTONEHOUSE HOSTEL’s liability remains, at all times, limited to the value of the services booked,excluding any amendment charges paid to us.
11.BehaviourIf your behaviour is deemed to be unacceptable or causes damage your booking may beterminated and you may be asked to leave KEYSTONE HOUSE HOSTEL premises. Any accesskey fob or key will be retained pending further enquiry. No whole or part refunds will bemade under these circumstances.
11.1 Damage caused to property of KEYSTONE HOUSE HOSTEL’s furniture or fittings duringyour stay will result in a penalty of up to £250 and the lead guest for the booking will beliable. This is non-refundable.
11.2 Guests are required to leave accommodation in a satisfactory manner on check out ,guests who cause damage to the room or property which exceeds general use i.e Smoking inthe room or any area other than the designated area, Vomiting or incontinence other thanin the public bathrooms will incur a cleaning charge of £75.00. This is non-refundable.
11.3 If the key/fob provided isn’t returned, a fare of £12 will be charged.
11.4 Check out is at 10AM - if you decide to check out later than 10, a £5 charge will beadded up until 12PM. Further than 12PM will result in payment for an extra night.
12. Governing Law and JurisdictionThe contract is subject to English law and the exclusive jurisdiction of the English Courts.
13. Your InformationWe shall only store and use the information you supply to us for the purposes of carryingout our contract with you and/or for our legitimate business interests and to meet our legaland regulatoryIn the event that you’re required to leave Keystone House Hostel by our request due towhat we consider to be unacceptable behaviour you will not now or at any future period beable to stay at KEYSTONE HOUSE HOSTEL (on the grounds of unacceptable behaviour).