Every detail is born thinking about the pleasure of our guest, the most hidden sensations that only in this new era can live.
Property Name: Era Hotel Tulum & Spa
Street Address: Calle 6 Sur, La Veleta.
Apt, suite, floor etc. : Entre 7 sur y 5 sur
City : Tulum - Quintana Roo
Postal Code : 77760
Contact Name: FRONT DESK
Phone: +529841166310
Email: connect@erahoteltulum.com
Amenities
- Baggage storage
- Laundry service
- Lounge
- Photocopying services
- Printer
- Room service
- Safe deposit boxes at front desk
- Swimming pool
- 24-hour check-in
- 24-hour front desk
- 24-hour security
- Air conditioning
- Airport shuttle
- All rooms disinfected daily
- Bar
- Beauty services
- Bicycle rental
- Bottled water
- Buzzer / wireless intercom
- Car for hire
- Car rental
- Carbon monoxide detector
- Cashless payment accepted
- Coffee Shop
- Common areas disinfected daily
- Daily Housekeeping
- Dry Cleaning
- Express check-in / check-out
- Fire extinguishers
- First aid kits
- Food can be delivered for in-room dining
- Food delivery
- Guest parking
- Guests can opt out of daily room cleaning
- Happy hour
- Heating
- Honeymoon / bridal suite
- Hot Tub
- Internet
- Invoices
- Ironing Service
- Linens, towels, laundry washed per local authority guidelines
- Massage
- Massage chair
- Non-smoking rooms
- Outdoor furniture
- Pool / Beach towels
- Private check-in / check-out
- Property has wheelchair access
- Refillable water stations
- Restaurant
- Safety deposit box
- Sauna
- Security alarm
- Shuttle service
- Smoke-free property
- Spa
- Special diet meals (on request)
- Taxi service
- Terrace
- Tour Assistance
- Tours
- VIP room facilities
- Walking Tours
- Water sports (motorized)
- Water sports (non-motorized)
- Water sports equipment rental
- Yoga
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 3:00 PM
Check-Out: 11:00 AM
Late Check-out Hour: 3:00 PM
Late Check-out Fees: 50%
Late check-out (after 11:00 AM and before 3:00 PM) may result in a fee.
Property and Cancelation Policies :
Full Charge - Full Deposit - If canceled within 127 days of arrival
Terms and Conditions
1. HOTEL CHECK IN BEGINS 15:00 HRS. CHECK OUTENDS AT 11:00 HOURS. IN CASE OF LATE CHECK OUT YOU WOULD NEED TO ASK FRONT DESKWITH ANTICIPATION FOR AVAILABILLITY.2. THE HOTEL IS NOT RESPONSIBLE FOR MONEY,JEWELRY OR ANY VALUBLES THE GUEST DOES NOT DEPOSIT IN THE SAFE BOX PROVIDED IN THEROOM. HOTEL IS NOT RESPONSIBLE FOR DAMIGES TO THE CAR IN THE PARKING LOT ORSTREET. 3. ANY MATERIAL DAMAGE TO THE ESTABLISHMENTMUST BE PAID TO THE HOTEL BEFORE THE GUESTS DEPARTURE FOR THE TOTAL AMOUNTSTIPULATED BY THE ADMINISTRATION.4. POOL HOURS ARE10:00 – 20:00. THE POOL HAS NO SUPERVICION. RULES OF THE POOL MUST BERESPECTED.5. ANY GUESTS NOT REGISTERED AT THE CHECK IN MUST DOSO AT THE FRONT DESK AND WILL PAY THE TOURIST ENVIRONMENTAL TAX WHEN SPENDINGTHE NIGHT.6.THE HOTEL RESERVES THE RIGHT OF ADMISSION OF ANYPERSON IN ITS ESTABLISHMENT OR PROPERTY. 7. GUESTS MUST PAY THEIR BILL WHEN THE HOTEL REQUIERSIN CASH OR WITH AUTHORIZED CREDIT/DEBIT CARD. IF THE GUEST PAYS IN ANY OTHERFOREIGN CASH, THE FRONT DESK EXCHANGE RATE WILL BE USED. 8. THE GUEST GUARANTEES WITH CREDIT/DEBIT CARD ANDLUGGAGE THE PAYMENT OF HIS ACOUNT; THEREFOR, THE GUEST WILL NOT BE ABLE TO TAKEOUT THE LUGGAGE WITHOUT ADMINISTRATIVE AUTHORIZATION. 9.HE HOTEL IS A TABACCO SMOKE FREE ENVIRONMENT, IF YOU SMOKE IN ANY AREA OF THE HOTEL THERE WILL BE PENALTY OF $100 USD. 10. THE HOTEL IS NOT PET/SERVICE/EMPTIONAL SUPPORTANIMAL FRIENDLY. 11. IN THE EVENT OF DEATH OF A GUEST, THE HOTEL ADMINISTRATION WILL REPORT TO THE PUBLIC PROSECUTER AND MAKE AVAILABLE TO THEGUESTS BELONGINGS.12. COST OF LOOSING KEY/S $40 USD 13. THE HOTEL WILL TERMINATE THE LODGING CONTRACT ANDASK THE GUEST TO EVACUATE THE HOTEL IN THE FOLLOWING CASES:* FOR VIOLATION OF ANY REGULATIONS.* FOR SCANDALS, MORAL MISCONDUCTS OR CAUSESINCONVENIENCE TO OTHER HOTEL GUESTS.* WHEN THE GUESTS CAUSE ANY PROPERTY DAMAGE TO THE ESTABLISHMENT.*FOR COMITTING ANY CRIME IN OR OUT THE HOTEL. *IF GUESTS AREGONE MORE THAN 48 HOURS WITHOUT NOTICE TO THE FRONT DESK.*IF GUESTS SUFFER FROM ANY CONTAGIOUS DISEASE.
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