1. Any change or cancellation to your reservation must be requested at +52 (311)688 2920 at least 15 days in advance of the arrival date at Agua de LunaBoutique Hotel, sign your full name and confirmation number. Within 15 daysbefore your arrival you will incur a penalty of the first night of thereservation. For reservations made 5 days before the stay, no changes orcancellations will be applied, so the "No Show" charge will be made,which corresponds to the charge for the total amount plus taxes for each suiteto the credit card with which it is used. Guaranteed the reservation(hereinafter the "No Show" charge).2. Regardless of the nights reserved, if the change or cancellation is not made inthe time and manner mentioned above, or in the event of the guest not showingup on the date of entry, the "No Show" charge will be made.3. All reservations must be guaranteed by a deposit for an amount equal to thetotal amount to be paid for the stay. In the event that said reservation is notguaranteed, Agua de Luna Boutique Hotel will not be obliged to respect thereservation. Agua de Luna Boutique Hotel requires a minimum deposit of 50% ofthe total amount to secure a reservation, having as a limit a period of 24hours after making the reservation in the system, in case of not obtaining saidguarantee deposit, the reservation will be It will be considered as "NotGuaranteed" and Agua de Luna Boutique Hotel will not be obliged to respectthe stay of the same.4. The amount deposited will serve as a guarantee of the reservation, therefore,when registering on the arrival of the guest, you must provide thecorresponding form of payment to cover the outstanding balance. In payments bycredit or debit card, the cardholder must present their bank card and officialphoto identification.5. In case of not making the payment at the time of the arrival of the guest orthat does not comply with what is established in the previous point, it will beinterpreted as a lack of presentation of the guest and will give rise to thecharge for "No Show" in them. Terms of the next point.6. For stays of more than one night, if the guest does not show up at Agua de LunaBoutique Hotel on the date and time established for the check-in, the "NoShow" charge will be applied only for the first night in the room. Reservedplus taxes taken from the deposit made to secure your stay. The rest of thestay will be automatically canceled.

INTERNALREGULATIONS OF SUITESARTICLE
1.- All guests, by the sole fact of contracting the lodging and services ofAgua de Luna Boutique Hotel (ADL), which are described in their registrationcard, accept this regulation, which is considered as the service contract thatmust be fulfilled.
2.-Any person staying at ADL must register on the registration card.
3.-Children are not accepted within the ADL facilities, in case of infractionthey will be asked for immediate eviction from the suite, without the option ofreimbursement.
4.- Animals of any kind are not allowed in the Agua de Luna Boutique Hotelfacilities.
5.- The use that should be made of the furniture and/or equipment will berational and moderate, taking care not to damage or deteriorate the unit. Ifany damage is caused, the amount of the repair caused will be charged, priornotification to the guest. When leaving the unit, you are required to leave thedoors and windows, the water taps, the light switch and the unit's appliancesproperly closed. As well as return the keys to the Administration.
6.- The service personnel or private security of the clients will be consideredas guests. The owner of the suite is responsible for their conduct, forcinghimself to respond for them when, in the opinion of the General Management, itcauses an inconvenience during their stay.
7.-Agua de Luna Boutique Hotel is not responsible for the losses that the guestsuffers within its unit. The money and valuables must be deposited in the safedeposit boxes, for this purpose there is one in each of the suites. the item ofvalue exceeds the size of the safe, it is important to protect it in the ADLreception area.
8.- Access to the suites is prohibited to strangers at the initial registrationof Agua De Luna Boutique Hotel. In case of contravening this provision, theManagement reserves the right to charge additional people.
9.- When the behavior of a client or guest within the Agua de Luna BoutiqueHotel facilities is not in accordance with morality and decency, they will beasked to behave in order not to affect our other guests.
10.- If any guest gets sick, the reception of Agua de Luna Boutique Hotel willcall a doctor, and they can be treated in their unit, with the fees paid by theguest.
11.- No person has the right to give accommodation to another, without the consent of the Management and arrangement of registration or fees.
12.- Any complaint, suggestion or congratulations from the guests must be recorded in the complaint and suggestion format, as well as being shared with our Manager or Deputy Manager.
13o.-The time to check the entrance is at 15:00 hrs. and departure is fixed at 11:00 hrs. of everyday. If any client stays longer, one night's stay will be charged to his account at the public rate of the day according to the type of unit. There will be a tolerance of 30 min. No fee.
14.- It is considered that the amount of the lodging must be paid in advance or before the entrance.
15.- Personal checks are not accepted for any payment of services or lodging. Credit cards are limited in terms of acceptance, to those that are announced as valid in the administration of Agua de Luna Boutique Hotel and that admit higher charges that cover the amount of the account.
16.- The use of high-voltage electrical devices is not allowed except with notice and authorization from the administration.
17.- Pools and common areas of Agua de Luna Boutique Hotel are mainly for the attention and use of its own guests, who may have guests at the ADL facilities, always having these before any other client who is not a guest. Other additional services that are granted in ADL, will not be included in previously established rates and will be paid separately for each of these services.
18.- Objects and valuables forgotten by a guest and found by the staff of Agua de Luna Boutique Hotel, will be placed in custody in the Administration for a period of thirty days. The above does not apply to perishable items.
19.-Medical services, taxis, tourist tours, etc. They are attributable to us from the responsibility of ADL, even if they have been requested or contracted within the area of ​​the property, since they do not belong to the payroll of ADL, nor are they under our control.
20.-All our suites are smoke-free, otherwise an economic sanction will be applied.
21.-In cases not provided for by this Regulation, the provisions of the Regulation of the lodging establishment in force by the Federal Law of Tourism and also legal provisions applicable to the matter will be followed.