The terms and conditions below apply for reservations made by an individual, private person unless a special agreement has been made. Separate rules apply for group reservations over 10 persons. The hotel reserves a right to apply special terms and conditions that differ from these in case of public holidays, special events, seasonality, or additional services require so.  

 1.BOOKING AND CONFIRMATION When reserving a room your name, address, arrival-and departure time and method of payment are required. A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. The hotel is entitled to apply different kinds of rules such as reservation fee or credit card guarantee to secure the reservation.  

 2.ARRIVAL AND DEPARTURE The hotel room is at your disposal from 4:00 pm on the day of arrival. On your departure day the room must be vacated by 11:00 am. The hotel is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed. The room will be reserved for you until 4:00 pm on the day of arrival unless no other agreement has been made at the time of reserving or if the confirmed rate or reservation period does not include any other special terms. In case of arrival after 4:00 pm you can contact the property to provide them arrival time. Incase you arrive to the hotel according to the arrival time agreed and the room you have reserved is not available, the hotel is liable to arrange you an equivalent room without extra charges.  

 3.GUARANTEEDRESERVATION Credit card guarantee is required for all bookings when confirming the reservation*.  Our property will charge the first night’s total upon booking. Customers with an invoicing agreement may guarantee the reservation under company name.   

 4.CANCELLATION AND NO ARRIVAL Unless otherwise agreed at the time of reservation, unless the rate confirmed or the reservation period includes special terms, the room can be cancelled until 4:00 pm on the third day prior to arrival without a fee. In case you fail to arrive without cancelling your reservation, the hotel is entitled to charge equal to the first night’s stay including taxes and possible additional services per room to your credit card. Holiday weekends Memorial Day (2 night minimum), Fourth of July (3 night minimum), and Labor Day (2 night minimum) all have a 7-day cancellation policy. Failure to cancel 7 days prior to check in date, Tanglewood requires the forfeiture of one night’s stay. Hotel Policy stands above any Online Travel Agent Policy.

 5.EARLY DEPARTURE Early departure before the agreed day must be informed to the hotel latest by 4:00 pm three days prior to arrival. If your reservation is for several nights, the hotel is entitled to charge you the full amount for the whole stay. Early departure before the agreed day may also cause changes in the room rate confirmed.  

 6.PAYMENT All hotels accept the most common credit/debit cards. The hotel is not obliged to accept foreign currency, vouchers, checks or credit/debit cards unless the hotel has volunteered to do so. In case the reservation has not been paid in advance it should be settled upon arrival at the hotel by credit card. When reserving a room, the hotel is entitled to approve and charge international credit cards. A reservation fee may be charged to the credit cards a prepayment. This will be deducted from the final bill. If the hotel has not made an approval for prepayment from your credit card, the hotel is entitled to require a deposit for additional services such as damages.  

 7.GUEST BEHAVIOUR IN THE HOTEL We follow good manners and hotel rules at the hotel. In case of breaking these rules, you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made. For safety reasons, only checked-in guests are allowed on private hotel premises such as hotel rooms and the maximum capacity per room may not be surpassed. 

8.RESPONSIBILITYON YOUR VALUABLES Your valuables can be stored in your room, or the hotel can store your valuables upon request. The hotel is not responsible for valuables stored in your room. The hotel is not responsible for damage or disappearance of vehicles kept in the hotel’s parking area or valuables inside the vehicle. The hotel is obliged to clearly express in the parking area that the area is not supervised, and the hotel is not responsible for the property kept in there. 

9.GUEST’SRESPONSIBILITY ON DAMAGE As a guest you are responsible for damage caused on purpose or by accident by you, your guest, or your pet in the hotel room or in hotel premises. This applies also to the hotel furniture and other equipment, other guests in the hotel or their property. The responsibility for caused damage is determined by general principles. 

11.HOTEL CREDITS Restaurant or other Hotel Credits included with a package, promotion or otherwise in association with a reservation must be consumed while the association reservation is checked in. Non-usage will not reduce rate and no balance forward will remain on file after the reservation departs. Such credits have no cash value and are non-transferable. Gratuity for the associated services will be due to guests.