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With a total of 5 Residences and 31 Villas that are enhanced by the attention to every detail and good taste in each of its spaces, surprising us with corners that generate peace, relaxation, comfort and inspiration for the different!

MILAM will allow you to create through your dreams a memorable experience full of prominence and eccentricity in an exclusive, intimate and personalized way. What will predominate in MILAM is luxury mixed with good taste.

MILAM will make a difference between before and after you meet him.

Property Name: Milam

Street Address: La Veleta

City : Tulum - Quintana Roo

Postal Code : 77765

Contact Name: Veronica Ondine

Phone: 52-984- 8075233


  • Baggage storage
  • Concierge
  • Fitness center
  • Lounge
  • Room service
  • Safe deposit boxes at front desk
  • Swimming pool
  • Valet service
  • 24-hour security
  • Accessible Parking
  • Air conditioning
  • Airport shuttle
  • All rooms disinfected daily
  • Bar
  • Bike tours
  • Billiards / pool table
  • Bottled water
  • Breakfast takeaway containers
  • Cashless payment accepted
  • Coffee Shop
  • Common areas disinfected daily
  • Couples only
  • Cycling
  • Delivered food covered securely
  • Designated smoking area
  • Doorman
  • Evening entertainment
  • Exterior corridor
  • Face masks available for guests
  • Face masks on staff
  • Fire extinguishers
  • First aid kits
  • Food can be delivered for in-room dining
  • Garden
  • Guest accommodations disinfected between stays
  • Guest accommodations sealed after cleaning
  • Guest parking
  • Guests can opt out of daily room cleaning
  • Hand sanitizer provided
  • Honeymoon / bridal suite
  • Internet
  • Invoices
  • Linens, towels, laundry washed per local authority guidelines
  • Live music / performance
  • Local safety protocols followed
  • Locker rooms
  • Massage
  • Movie nights
  • Outdoor furniture
  • Physical distancing in dining areas
  • Physical distancing rules
  • Pool / Beach towels
  • Prepared lunches
  • Property cleaned by professional cleaning companies
  • Property has wheelchair access
  • Restaurant
  • Safety deposit box
  • Sanitized tableware
  • Shuttle service
  • Snack bar
  • Spa
  • Taxi service
  • Temperature check for guests and staff
  • Terrace
  • Themed dinners
  • Tour Assistance
  • Towels changed upon request
  • Wine / Champagne
  • Yoga

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 12:00

Late Check-out Hour: 14:30

Late Check-out Fees: 50%

Late check-out (after 12:00 and before 14:30) may result in a fee.

Property and Cancelation Policies :
This property has the following cancellation policy:

Our Visit Tulum rate is billed per our regular rate policy, where the guest can cancel free of charge until 15 days before arrival.

If the guest cancels more than 15 days or more in advance of the arrival date, the total amount (100%) of the reservation will be *refunded. 
If the guest cancels less than 15 days in advance to the arrival date, the total amount (100%) of the reservation is non refundable. 

*Can take up to 25 days. 

Our NR rate is where the total price of the reservation is charged upon receipt of the booking and is non-refundable, not eligible for reimbursement. 

ALL reservations made during our high season block of December 25 - January 10, are considered non-refundable reservations at any time.

If the guest arrives and decides to leave early, the entire stay is charged and is non refundable.
In case of a “no-show”, the total price of the reservation will be charged and is non refundable.
All reservations prepaid through PayPal are considered non refundable. 
Terms and Conditions

All reservations must be guaranteed with a valid credit card on file at the time of booking, and up until the day of arrival. The total amount of the reservation will be charged to the credit card on file 15 days before the arrival date. Non-refundable (NR) rates are charged upon receipt of the booking. If the credit card transaction is declined, the hotel has the right to cancel the reservation, the room will then be deemed no longer guaranteed, and will then be reassigned. We will send a cancellation confirmation via email immediately after canceling any booking. Cancellation fees may apply.

If travel arrangements are compromised, a credit will be activated if the reservation is canceled after our free cancellation period. The credit will be valid for a set amount of time. Non-refundable (NR) reservations are not eligible. 

Additionally, there will be a hold of 100 USD per night, a maximum of four nights (400 USD) for incidental charges applied to your credit card which will be released upon check out after the room is confirmed in good condition. The incidental hold should be released back to your credit card automatically within 24 hours after you check out. But sometimes it may take up to 3 business days. Hotel Bardo does NOT charge your credit card for this deposit.

You will be paying a fixed price in local currency at the exchange rate on the day of payment.
The total room charge includes 16% VAT (IVA), 5% City Lodging Tax (ISH), $31.12 Sanitation (Saneamiento) Fee per room, per night and per person.
The hotel will implement any changes in taxes, fees, and charges according to local law and government regulations. Any change after the booking confirmation will affect the total room charge. 

These terms and conditions may change depending on the season. We reserve the right to charge extra in high season.

By confirming this booking, you accept the conditions mentioned in this booking policy, as well as our General Terms & Conditions and our Privacy Policy

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