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Welcome Home to Orchid House Tulum.

We at Orchid House are a group of active travellers who have uncovered that there is an exquisite balance of being at home linked to having at hand the lush comforts of a hotel. This is the nature of Orchid House, our Casa Boutique, we provide an ease of feeling like a local in hand with the thrill & luxuries of travelling far away. Orchids always stand in the center of our hotels, it is through these species that we seek to speak of the immense biodiversity and cultural heritage that our country is home to, this is what moves us.

Clothe yourself in the brightness of the selva maya, a few minutes from the white sandy beaches and tropical turquoise waters of our beautiful Mexican Caribbean.
Our hotel is a natural refuge amidst palm trees, orchids, and native species found in the area. We have responsibly used resources provided by our environment to create this extraordinary place.

Orchid House Tulum is a 12 bedroom hotel with restaurant. Our menu is inspired by Mexican Local elements , we seek to integrate each seasons offerings, our team works creatively with those ingredients yielded by the ecosystem and surroundings. The heart of our cuisine may be defined by a profound respect of the area, value in the hands that prepare our food, and the integral health of our guests. We consider that a great nights-rest is complete with a banquet prepared by nature.

You may find our bar next to the pool, where you can enjoy a nice variety of cocktails with organic ingredients and unique creations of each season. Artisanal infusions of Mexican hands, exotic and unique cocktails.


Property Name: Orchid House Tulum

Address 1: Kinich Nah mz 13 lt27 y 28

Address 2 : fracc: Aldea zama

City : Tulum - Quintana Roo

Postal Code : 77760

Phone: +521 984 268 8343

Email: tulum@orchidhousehotels.com

Amenities
  • Baggage storage
  • Concierge
  • Elevator
  • Gift shop
  • Lounge
  • Printer
  • Room service
  • Swimming pool
  • Welcome drink
  • Air conditioning
  • Bar
  • Beach area (private)
  • Bicycle rental
  • Bottled water
  • Breakfast in the room
  • Express check-in / check-out
  • First aid kits
  • Garden
  • Guest accommodations disinfected between stays
  • Hot tub / Jacuzzi
  • Internet
  • Massage
  • Mobile app for room service
  • Non-smoking rooms
  • Pool / Beach towels
  • Prepared lunches
  • Restaurant
  • Safety deposit box
  • Snack bar
  • Sun deck
  • Taxi service
  • Terrace
  • Tour Assistance
  • Heated Swimming Pool

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 12:00 PM

Property and Cancellation Policies :
The client may cancel without penalty up to 72 hours before arrival at the hotel. (RATES WITHOUT DISCOUNTS)
In case of cancellation less than 72 hours before the date of your arrival at the hotel, the first night of your stay will be charged. If your reservation is only for one night, 100% of your reservation will be charged.

For the periods: Easter, Christmas and New Years, the discounted rates are NON-REFUNDABLE.

The client can also modify their reservation WITHOUT PENALTY only if they contact us by phone or email AT LEAST 15 DAYS BEFORE THE DATE ORIGINALLY SCHEDULED IN THE RESERVATION so that we can have time to make the pertinent changes. Any cancellation or modification must be confirmed by the hotel by email to validate it.

* Special rates and NON-REFUNDABLE offers will be charged 50% at the time of booking (50% must be paid at the time of check in at reception) and refunds cannot be made. To make changes and modifications it is necessary to contact the hotel at least 15 days before the arrival date, which must be validated and confirmed by email.

* In case of NO SHOW for special rates and offers, the hotel will not be able to refund 50% of the advance payment made at the time of booking.

If a guest makes a reservation for more than one room, a 30-day notice prior to arrival is required for cancellation or modifications. Any reservation that HAS NOT BEEN CANCELED WITH 30 DAYS IN ADVANCE will have a charge equivalent to 100% of the reservation WITHOUT THE POSSIBILITY OF MODIFYING THE RESERVATION.

All changes are subject to availability. Check with our agents which rooms are open for the dates you may need.
Terms and Conditions


As potential clients of ORCHID HOUSE, it is of vital importance to earn your trust. This is a responsibility we take seriously on a day to day basis, that is why were commend reading "Reservation, Cancellation and Reimbursement Policies" those which guide our company.

When the reservation process is completed, our guest and ORCHID HOUSE commit to abiding by the internal rules of the hotel, also respecting and acting in accordance with that expressed under our "Reservation, Cancellation andReimbursement Policies". 

OrchidHouse is exempt of any responsibility in the supposed case misunderstandings occur on behalf of the guest caused by not reading attentively this document.
This is information that we provide for our guests at the moment the reservation is confirmed. You may also find this information posted on our web page:
 www.orchidhousehotels.com 
All our rates are published on our website www.orchidhousehotels.com are rack rates. Which means they are maximum rates charged per room during any season of the year. 

All our rates are NO tax included.

All our rates, promotions, and discounts are subject to change without previous notification, it is important that any potential guests interested in reserving with ORCHID HOUSE get in touch with one of our agents via telephone, email: tulum@orchidhousehotels.com o nuestro WhatsAppto receive information on types of rooms, rates, monthly promotions, discounts (only if applicable). Also to receive instructions payment methods and making your payment effective.
Our representatives may also send the specifics via email if solicited. 

All our rooms are subject to availability unless our guest has guaranteed the reservation with a deposit, bank transfer or via telephone with credit card. Unless this pre-requisite is met the rooms with be available for other potential guests and rates will be subject to changes without previous notice. 
We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:

  • Bank deposit 
  • Bank transfer 
  • Credit card 
  • Cash (Only at Front Desk)
In case of bank deposit or bank transfer, it is mandatory for our guests to notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email, including a copy of the receipt.  

For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming their reservation. 

After this process, one of our representatives will contact you by phone or email to confirm that the transaction has been completed. We can only guarantee reservations where the charges have been completed. 
We recommend that anyone interested in booking a room carefully read our Cancellation Policy before proceeding to book a room.

Orchid House Tulum has specific areas for smoking.
Hotel for Adults

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