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Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
BENEFICIARY BANK: ANZ Bank New Zealand Limited
ADDRESS: 513 Pollen Street, Thames, New Zealand
PHONE: +64 221022649
BENEFICIARY ACCOUNT: 010274048451600
BENEFICIARY NAME: K L Millar & M B D Bosco Partnership
PS> Please make a direct credit to our bank account with a reference of the guest full name and date of arrival.
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Property Information

The ideal spot for a beach side getaway, 1 min walk from the beach Surf n Stay Beach House ,is a great place to base yourself, when you're looking to take in all the best that the Coromandel has to offer.
With accommodation available in the form of a great range of dorms, a private room and a Large Studio unit.

On site is a Surf School and an equipment hire Store with Sea Kayaks and Stand up Paddle Boards, great to explore the bays Islands with full length wetsuits. They can cater to absolutely everyone with their quiver of boards - whether you're a total grom or you've carved more than a few barrels in your time, this beach-side haven's got everything you need. If that sounds all a bit to active for you and you would like to have a chilled holiday on the Coromandel this town gives that with uncrowed beachs to explore, Trails with New Zealand Native bush to amazing Waterfalls and swimming holes.

 Fun shopping and yummy cafes in town, all just within a 5 min walk.
Summer time at Whangamata, turns into New Zealanders favorite Holiday Resort. Creating a kiwi holiday vibe with many Family's and surfers on the World class break, called the Whangamata Bar, a long left creating one of the best east coast breaks. This off the tourist track, gem of a place, has hidden itself for years. You wont believe the amazing things to see and things to do until we till you... or have you already heard? Our Newly set up Family run and owned Accommodation will make you feel welcome and leave you with a smile.

Reception is open from 8am to 5pm 
if you have a late check in and no booking -you can call 0221022649 or if you have a booking you will find on arrival a self check in form with map and info for your arrival. 


Property Name: NZ Surf n Stay

Address 1: 227 Beverley Terrace

City : Whangamata - Waikato

Postal Code : 3620

Phone : 0221022649

Email : info@surfnstaynewzealand.com

Amenities
  • Gift shop
  • Lounge
  • Surf school and Hire Store
  • Free WiFi
  • Breakfast included
  • Bedding included
  • Kitchen
  • BBQ area
  • 32' Flat screen TV with Movies

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 2:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies :
Our policy for booking cancellations are as follows:
48 Hour cancellation notice. Free cancellation 2 days before your day of arrival. If cancelled within 48 hours or no show, you will be charged 50-100% of your booking.

* New Years and Beach Hop Packages 50% booking deposits are non refundable.

Please refer to the terms and conditions if you need to make a change in your booking.

Terms and Conditions

Terms andConditions The following termsand conditions apply to all guests accommodated and taking surf lessons orrenting boards.  Check in Full payment of theaccommodation or service is required upon arrival. Must present a valid,photo ID at check which will be recorded in our system along withan e-mail, address and phone number.  Hours: Check in: 2:00pm /Check out: 10:00am Reception hours8:30-100 & 2:00-6:00 For late arrivals, please call oremail to organise an after hours check in.  BookingsPrices are quoted ason our website.  Holidays and special events should be consulted includingthe date and name of the event refers. Surf n Stay is not responsible foremails not cleared properly reserving to changing the price quotation of theevent in question. 20% deposit payment is required forbooking confirmation when booking directly. Special dates including NZholidays, special conditions will be applied for booking confirmation. Pre-bookingis valid for 48 hours and after that period, if not deposited the amount, thereservation is automatically cancelled without notice. We are notresponsible for the information sent via e-mail or phone in case of payments bycredit card.   Changing yourBooking or Package: Surf n Stay will make every effort to arrange anychanges requested before guest arrival. Any changes prior arrivals aresubjected to availability of date and surf instructoravailability.  If external conditions (bad weather, bad waves, majorinjuries or others) that do not allow the package to be completed, Surf n Staywill refund the amount of money related to the activities not completed. Anychanges on your package for personal reasons may cause the cancellation of anydiscounts previously applied to the offered package.  CancellationsShould you or anynamed person on the booking form need to cancel bookings or lessons once it hasbeen confirmed and paid with a deposit, then we must be notified as soon aspossible. Deposit refunds are available, from the moment Surf N Stay isgiven notice by e-mail, as below. 48 hours notice is required for a refund ofyour booking deposit. Full payment will be taken within 48 hours or case of ano show. Non-attendance on the day of check-in not give entitlement torefund or reduction of price. In case of cancellation of packageholidays / special events, no refunds or transfer of credits for later use bythird parties are allowed. We will not refund the amount of fees,commission, or any extra charges made by travel agencies, Hostel Bookers orHostel World, in any circumstances. Payments by credit card are notrefundable in cash. For cancellations of payments, the amount to be refund willbe returned the same way it was paid. In case of Credit Card refunds, it cantake over a week to be confirmed. Surf n Stay will issue a FULL credit forre-bookings within a 1 year, in order to use a credit already paid. This creditwill vary according to availability. For special season, Surf N Stay doesn’tissue credit. Surf n Stay will allow the transfer of the booking to anotherperson, as long as it made by written notice.  Cancellations anddelays for disease or accident reasons will be refunded/changed, pending proofwith certificate. We accept VISA and MASTER CARD. There is a 4% surcharge onpayments by CREDIT CARD.Problems andsolutions: The Surf N Stay reserves the right to have a period of one day (24hours) to cope with any problems involving the hostel concerning door locks,electric showers, air conditioners, water pump, drains, TV, DVD ,computers,refrigerators, ovens and stoves, shelves, beds, bath clothes,bedding, sofa, orall installations, electronic equipment and appliances. That also includesequipment and vehicles from the surf school and kayak hires. If the repaircannot be done, the customer will receive a discount on the stay. Also we arenot responsible for external problems such as lack of electric power orinternet. Emergency &Insurance: Your travel insurance may provide a full refund for your booking, and werecommend that all clients have a suitable insurance policy prior tobooking. We recommend you to have health insurance to cover yourself incase of injuries and health emergencies. Surf n Stay will not be liable orresponsible for any health related problems during your stay at ouraccommodation or during the participation of any activitiesoffered. Customers participating in any activities (surf lessons,equipment hire or paddle tours, must have insurance in order to participate inour activities. The information related to the insurance company, should beavailable in case of emergency.  Premises: Surf n Stay is notresponsible for any accidents within its premises. Customers must be aware ofreversing vehicles, moving trailers, surfboards and kayaks being moved with thepremises and on the drive ways.The premises of the hostel present two driveways with consistent moving cars. Customers must be aware of it and stick tothe entrance ways. Kids: Children under 6years old are only allowed in the private unit. Parents must keep childrenunder their supervision at all times to avoid accidents. Children are notallowed on any of the drive ways without consistent parents supervision. Payments &Discounts: The balance is due at the time of your arrival dateIf thefull payment is not done upon arrival, discounts might be voided. Bookingswill only be confirmed once deposit is received. Kids under 6 years oldstay free.  Payments done by card during check-in and check-out aresubject to availability/functionality of the card machine. If machine is not inworking conditions customers must find other payment methods as cash, PayPal orbank deposit, followed by print voucher.  All promotions anddiscounts are not valid for holidays and special events in NewZealand.   Personal BelongingsSurf n Stay is notresponsible for any belongings lost or stolen within the propriety or vehicles.Any personal belongings left on the beach are, at all times, the customer`sresponsibility and Surf n Stay is not to be taken responsible for any lost,stolen, damaged or misplaced items.  Surf n Stay does not take or keep anycustomer belongings in any circumstances. Customers are recommended to bring apadlock for backpacks/suitcases, so all personal belongings can be locked. Responsibilities: Make sure allpremises are handled with care,including pans and pots, equipment hired,heaters and so on.Make sure you are aware of emergency exits, fireextinguishers and fire blankets in case they are needed. Be aware of the anyFire Action notices with the premises. If cooking, make sure elements areturned off after use. If given a key, customer must be responsible forit,keeping in at a safe place, and returning it at check out. If keys is notreturned or is damaged, customers should replace the item. Make sure thekitchen is clean after your use, including the stove. Before entering the houserinse sand off and take your shoes off in case of mud. Equipment rental if you are renting asurfboard during your stay you need to make sure the board is in good conditionbefore entering the water. That means no dings or problems with the boardbefore rent it. If the board seems to have previous damages we need to benotified. After renting the surfboard an instructor will examine the board tosee if there are any damages made during the rental. If damages were made tothe board, you will be responsible to pay the full cost of repair. If youchoose to rent a wetsuits it will be your full responsibility to return it asit was given to you. If stolen or lost you will be responsible to replace it.If torn or damaged you will be responsible to fix it. SurfConditions In the rare event that Surf n Stay considers sea conditionsto be unsuitable for surf instruction we have 3 options.1. Yourlesson will be re-arranged for an alternative date /time. 2.       A credit voucher will beissued. The same needs to be used within a 1 year, from the date ofcancellation. 3.       Anylessons owed must be booked in advance and are subject to availability.  Ifneither of the 3 above options is possible we will refund your money.  Students takingLessons: If you are careless with our equipment you will be held responsible toreplace or be charged for those damages. The surf school will be responsiblefor fixing minor dings and damages to the surfboards that happened during thesurf lessons. If surfboard is broken in half the student will be charge themarket value of the board. You must at all times follow the surfers rule whenyou’re in the water and respect other students and locals around you. You mustfollow the instructor’s rules and respect there judgment of the waterconditions. If you have an accident or injuries we are not to be heldresponsible in any way. We are not liable for any damages you do to yourself orothers. You must be aware of the dangers surfing can bring. If you injureanother person during your surf lesson you will be held responsible todeal with their personal medical needs. If you damage a surfer’s board that isnot part of our surf school you will be held responsible for paying the repaircost of that board. Our Instructors are trained and promise to supervise you inand out of the water to provide you with a safe surf lesson. We will help youprogress and teach you about the many aspects of surfing. Any personalbelongings left in our vehicle or at the beach during the surf lesson periodare your personal responsibility. Rash guards will be available for yourpersonal use during the time of lesson or rental. It will be yourresponsibility to replace if forgotten or stolen during the time it was used. Transfers Our transfers arean outsourced service, where the Surf N Stay just be responsible for contactwith the driver. For problems with delays and incorrectly information sent toSurf N Stay, Surf N Stay is not liable for the drivers and not bycustomers.  The customer is responsible for guaranteeing thecost of the transfer (driver) if it has flight delays and cancellations withoutnotice of at at least 24 hours before carrying out the requestedservice.  Privacy policy: Surf n Stay collects and handles your personalinformation in accordance with our Privacy Policy, so that we can provide andadminister our products and services including travel products, processingbookings, payments, check-ins and cancellations and provide you informationabout these. Without your information, we may not be able to provide youproducts and services and you may miss out on receiving valuable informationfrom us. If you are located outside of New Zealand, please be aware that anyinformation you provide to us, will be transferred from your country of originto New Zealand and you consent to this transfer. We may disclose your personalinformation to third party operators of ‘travel deals’ you have booked, tosponsors and partners when you enter a competition or promotion. These thirdparties may have servers located overseas such as in the USA and UK and youconsent to these disclosures. If you are providing information on behalf ofsomeone else, you confirm that you have authority to do so, and you have giventhem the information set out in our Privacy Policy and they have not objectedto our handling, use and disclosure of their personal information. You have aright to access your personal information that we hold and may ask us toupdate, correct or delete this. Our Privacy Policy contains more details onyour rights and contact details for questions or complaints at info@surfnstaynewzealand.com.  I agree andunderstand the Surf n Stay terms and conditions . By accepting the reservation,agree with all conditions state above, and acknowledge that I will beresponsible for all my actions and injuries. If I don’t have health insurance Iam fully responsible of any personal injuries, third parties or to the companystaff, including during the course of any activities taken andaccepted.  Surf n Stay reserves the right to make changes on anyterms and conditions described above without prior notice.