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Contact Information

Additional Guests

Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
BENEFICIARY BANK: ANZ Bank New Zealand Limited
ADDRESS: 513 Pollen Street, Thames, New Zealand
PHONE: +64 7 8679316
BENEFICIARY ACCOUNT: 010274048456700
BENEFICIARY NAME: NZ Surf n Stay Ltd.
PS> Please make a direct credit to our bank account with a reference of the guest full name and date of arrival.
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Property Information

The ideal spot for a beachside getaway, Surf n Stay Whangamata is a great place to base yourself, when you're looking to take in all the best that the Coromandel has to offer. With accommodation available in the form of a great range of dorms, a private room and a Large Studio unit. On site is a Surf School and an equipment hire Store with Sea Kayaks and Stand up Paddle Boards, great to explore the bays Islands with full length Rip Curl wetsuits.
They can cater to absolutely everyone with their quiver of boards - whether you're a total grom or you've carved more than a few barrels in your time, this beach-side haven's got everything you need.
If that sounds all a bit to active for you and you would like to have a chilled holiday on the Coromandel this town gives that with uncrowed beachs to explore, Trails with New Zealand Native bush to amazing Waterfalls and swimming holes. Fun shopping and yummy cafes in town, all just within a 5 min walk.

Major events and high demand moments are at New years with a 5 day package and Beach Hop with a 4 day package. Summer time at Whangamata, turns into New Zealanders favorite Holiday Resort. Creating a kiwi holiday vibe with many Family's and surfers on the World class break, called the Whangamata Bar, a long left creating one of the best east coast breaks.
This off the tourist track, gem of a place, has hidden itself for years. You wont believe the amazing things to see and things to do until we till you... or have you already heard?
Our Newly set up Family run and owned Accommodation will make you feel welcome and leave you with a smile.


Address 1: 227 Beverley Terrace

City: Whangamata - Waikato

Postal Code: 3620

Contact Name: Surf n Stay New Zealand

Phone: (07) 865 8323

Email: info@surfnstaynewzealand.com

Amenities
  • Lounge
  • Surf school and Hire Store
  • Free WiFi
  • Breakfast included
  • Bedding included
  • Reception desk 8am-10pm
  • Kitchen
  • BBQ area
  • 32' Flat screen TV with Movies

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 02:00 PM

Check-Out: 10:00 AM

Late Check-Out Hour: 12:00 PM

Late Check-out Fees: 50%

Late check out (after 10:00 AM and before 12:00 PM) may result in a fee.

Property and Cancellation Policies:
Our policy for booking cancellations are as follows:
15 days prior arrival: 70% deposit pay back
7 days prior arrival:   50% deposit pay back
3 days prior arrival:   20% deposit pay back  

* New Years and Beach Hop Packages 50% booking deposits are non refundable.

Please refer to the terms and conditions if you need to make a change in your booking.

Terms and Conditions

The following terms and conditions apply to all guests
accommodated and taking surf lessons or renting boards.
Check in - Check out:

Full payment of our packages - accommodation / surf
class will be required upon your arrival. The customer will be accommodate/have
class if the same do the full payment is done upon the arrival.

 

A valid, photo ID is mandatory at check in. The ID will
be will be scanned and saved into our system along your e-mail, address and
home phone number.


 


Hours:

Check in:  2:00pm
(two in the afternoon). Check out: 12:00am (mid-day).


 

Will be billed the equivalent of 50% of the daily rate for the period in
question in case after of the closing time check-out (12:00 - noon).


 


Reception working hours:

Reception works: 8:00am (eight in the morning) to
10:00pm (ten at night).

 


Arrivals out of reception
hours:


Please inform us if you are checking in out of
reception hours.

 


Bookings:

The prices are quoted in emails is per day for lodging
in simple low season.  Holidays and
special events should be consulted including the date and name of the event
refers. The Surf N Stay is not responsible for emails not cleared properly
reserving to change the price quotation as the event in question.


 

50% deposit payment is required for booking
confirmation when booking directly with Rio Surf n Stay. Special dates including
NZ holidays, different conditions will be applied for booking confirmation.


 

Pre-booking is valid for 48 hours and after that period, if not
deposited the amount, the reservation is automatically canceled without notice.


 

We are not responsible for the information sent via
e-mail or phone in case of payments by credit card.


 

 


Changing your Booking or Package:

Surf n Stay will make every effort to arrange any
changes requested before guest arrival. Any changes prior arrivals are subjected
to availability of date and surf instructor availability.


 

If external conditions (bad weather, bad waves, major
injuries or others) do not allow the package to be complete, the Rio Surf n
Stay will refund the amount of money related to the activities not completed.

Any changes on your package for personal reasons may
cause the cancellation of any discounts previously applied to the offered
package.

 


Cancellations:

Should you or any named person on the booking form
need to cancel bookings or lessons once it has been confirmed and paid with a
deposit, then we must be notified as soon as possible.


 

Deposit refunds are available, from the moment Surf N
Stay is given notice by e-mail, as bellow.


 

15 days prior arrival: 70% deposit pay back

7 days prior arrival:   50%
deposit pay back

3 days prior arrival:   20%
deposit pay back


 

Non-attendance on the day of check-in and/or early
check-out does not give entitlement to refund or reduction of values​​.


 

Cancellation package holidays / special events there
will be no refunds or transfer of credits for later use by third parties.


 

We will not refund the amount of fees, commission, or
any extra charges made by travel agencies, Hostel Bookers or Hostel World, in
any circumstances. In case of refund, we’ll discount the amount of the agency
in the calculation.


 

Payments by credit card are not refundable in cash.
For cancellations of payments with credit cards, the amount to be refund will be
returned the same way it was paid, depending on the credit card company it can
take over a week to be confirmed.


 

 Surf n Stay
will issue a FULL credit for re-bookings within a 1 year, in order to use a
credit already paid. This credit is will vary according to availability. For
special dates, Surf N Stay doesn’t issue credit.


 

 Surf n Stay
will allow the transfer of the booking to another person, as long as it made by
written notice.


 

Cancellations and delays for desease or accident reasons will be
refound/changed,
since proven with certificate .

 

 


Problems and solutions:

The Surf N Stay reserves the right to have a period of
one day (24 hours) to cope with any problems involving the hostel concerning
door locks, showers, air conditioners, water, drains, TV, DVD , computers,
refrigerators, ovens and stoves, shelves, beds, bath clothes, bedding, sofa, or
all installations, electronic equipment and appliances. That also includes
equipment and vehicles from the surf school. If the repair cannot be done, the
customer will receive a discount on the stay. Also we are not responsible for
external problems such as lack of electric power signals and internet and cable
TV.

 

Emergency & Insurance:

Your travel insurance may provide a full refund for
your booking, and we recommend that all clients have a suitable insurance
policy prior to booking.


 

We recommend you to have health insurance to cover
yourself in case of injuries and health emergencies.


 

Surf n Stay will not be liable or responsible for any
health related problems during your stay at our accommodation, during your stay
in our situation..


 

Customers taking lessons or hiring surf equipment must
have travel insurance in order to participate in our activities. The
information related to the insurance company, should be given at the check in
for emergency purposes.


 


Payment & Discounts:

The balance is due at the time of your arrival date.

 

If the full payment is not done upon arrival, any discount
will void.


 

.

General

Returning customers have 10% discount.  

 

Kids under 6 years old stay free.

 

Payments done by card during check-in and check-out
are subject to availability/functionality of the card machine. If machine is
not in working conditions customers must find other payment methods as cash,
PayPal or bank deposit, followed by print voucher.


 

All promotions and discounts are not valid for
holidays and special events in New Zealand.


 

 


Personal Belonging:

Any personal belongings left on the beach are at all
times your personal responsibility we are not to be taken responsible for any
lost, stolen, damaged or misplaced items.

 

Any personal belongings left in our vehicle during the
surf lesson period are your personal responsibility.

 

Any personal belongings missing in the house during
any activities, is not of the Surf n Stay responsibility, therefore, no
reimbursements will be done from its end.


 

Personal belongings left in shared rooms and private
rooms should be the customer's responsibility. The Surf N Stay offers keys for
private rooms and recommends lockers for valuables to be stored.


 

The  Surf n Stay
does not take or keep any customer belongings in any circumstances. Customers
are recommended to bring a padlock for his/her own backpack/suitcase, so all
personal belongings can be locked.

 


Responsibilities:

Keys: When you arrive, you are going to receive your
bedroom key (Double rooms). You are responsible for it and must give  it back at your check-out.


Furniture: Be careful at using the house furniture, including
couches, chairs, table or any other pieces belonging to the house. If you break
them your will be charge to repair or replace it.


Kitchen: As we allow you to cook and use the entire
house’s facilities and devices, please use them as they were yours. Make sure
the kitchen is clean after your use, including the stove, clean yourself before
entering the house and please take in consideration other things that can
interfere with others. If major items in the house are broken for misuse or
inconsiderate use, such as computer, TV, windows doors, beds or other valuable
items the guest will be charge according to the market price.

 

 


Renting Surfboards If you are renting a surfboard during your stay you
need to make sure the board is in perfect condition, before entering the water.
That means no dings or problems with the board before rent it. We ask you to
please exam the board with one of our instructors. If the board seems to have
previous damages we need to be notified. After renting the surfboard an
instructor will examine the board to see if there are any damages made during
the rental. If damages were made to the board, you will be responsible to pay
the full cost of repair. If you choose to rent a wetsuits it will be your full
responsibility to return it as it was given to you. If stolen or lost you will
be responsible to replace it. If torn or damaged you will be responsible to fix
it.


 

 


Surf Conditions:

 

In the rare event that Surf n Stay considers sea
conditions to be unsuitable for surf instruction we have 3 options.

 

1.       
Your lesson will be re-arranged for an alternative date / time.


 

2.       
A credit voucher will be
issued. The same needs to be used within a 1 year, from the date of
cancellation.

 

3.       
Any lessons owed must be booked in advance and are subject to
availability.


 

If neither of the 3 above options is possible we will
refund your money.


 


Students taking Lessons:

 

If you are careless with our equipment you will be
held responsible to replace or be charged for those damages.

The surf school will be responsible for fixing minor
dings and damages to the surfboards that happened during the surf lessons. If
surfboard is broken in half the student will be charge the market value of the
board. You must at all times follow the surfers rule when you’re in the water
and respect other students and locals around you. You must follow the instructor’s
rules and respect there judgment of the water conditions. If you have an
accident or injuries we are not to be held responsible in any way. We are not
liable for any damages you do to yourself or others. You must be aware of the
dangers surfing can bring. If you injure another person during your surf lesson
you will be held responsible to deal with their personal medical needs. If you
damage a surfer’s board that is not part of our surf school you will be held
responsible for paying the repair cost of that board. Our Instructors are
trained and promise to supervise you in and out of the water to provide you
with a safe surf lesson. We will help you progress and teach you about the many
aspects of surfing. Any personal belongings left in our vehicle or at the beach
during the surf lesson period are your personal responsibility. Rash guards
will be available for your personal use during the time of lesson or rental. It
will be your responsibility to replace if forgotten or stolen during the time
it was used.

 


Transfers:

 

Our transfers is an outsourced service therefore Surf
N Stay is not responsible for problems with delays or incorrectly information
sent to us. All problems, must be directed to the outsourced company.

 

Customer is responsible for covering any extra cost involved
in case of flight delays or cancellations without notice. We request at least
24 hours notice to make any changes on transfers.


 


I agree and understand on  Surf n Stay Terms and Conditions. By signing
here I accept everything stated and with my knowledge that I will be
responsible for all my actions and injuries. If I don’t have health insurance I
am fully responsible of any injuries. The surf lesson or board rental will be
at my own risk.


 

Surf n Stay reserves the
right to make changes on any terms and conditions described above without prior
notice.