Booking Terms & Conditions

In these booking conditions, ‘you’ and ‘your’ means all people named on the booking (including anyone who is added or replaced at a later date). ‘We’, ‘us’ and ‘our’ means Portmadoc Holiday Camp Limited, c/o Aberdunant Hall Holiday Park, Prenteg, Porthmadog, Gwynedd, LL49 9SR. Before booking with us, please read these booking conditions carefully and all the other information relevant to your booking, including the holiday park rules. When booking with us, you are entering directly into a contract with us.

Making your booking

All bookings depend on the property being available. As the person in charge of the party (the party leader), you must be at least 18 years old at the time of booking. All other party members must authorise you to book based on these conditions. By making the booking, you confirm that you are authorised to make the booking and that all other party members agree that the booking will be governed by these conditions. You are responsible for making all payments due to us. Group bookings: The organiser or leader of a group booking is responsible for identifying the booking and providing the party details. Should you arrive at your accommodation in a group without notifying us of the required details, we have the right to refuse to hand over the accommodation to you without a refund or compensation. As long as the property is available and we have received all the relevant payments, we will give you written confirmation as soon as reasonably possible. This confirmation will show your booking details and the amount you still owe for the booking. Your binding contract with us will begin when we issue the written confirmation. For bookings made within 14 days of the arrival date, you will have a binding contract with us when we give spoken or email confirmation of your booking to you and you have made the appropriate payments. We will give you your written confirmation either by post or by email. If you book with us online, we will acknowledge that we have received your booking and then send you confirmation in writing. If you book by post or phone, we will send your confirmation by either email or. You are responsible for checking your emails regularly and letting us know about any change to your email address. We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, we will not have any legal responsibility to you. As soon as you receive your confirmation, you must check the details carefully. If anything is incorrect, tell us immediately; otherwise, we cannot help or accept responsibility. Where we offer the option of a provisional telephone booking, the property will be released for general sale after the agreed time period (usually 24 hours) unless you fully confirm the booking. When you book, you should pay the deposit amount then due by debit or credit card or by sending us a cheque. We only accept payment in pounds sterling.

Standard Deposit

 We must receive complete payment for your holiday  60 ( sixty) days before your arrival. For any accommodation booked less than sixty days before your intended stay, you must pay for the booking in full by debit or credit card at the time of booking. If you do not pay any payment due in relation to your booking by the appropriate date, we are entitled to assume that you want to cancel your booking. In this case, your booking will be cancelled immediately.

Non-Refundable Rates:- Full payment is taken at the time of booking. 

All other rates:- Full payment is taken sixty days before arrival or at the time of booking if the arrival date is within sixty days

Pricing

We keep the prices charged under constant review, and the prices of unsold products and services may be increased or reduced at any time. We may also correct mistakes in pricing unsold products and services at any time. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all booking details. All prices quoted or otherwise given to you include all charges and any taxes or government charges that may apply to your booking when it is made.

Brochure and website details

We aim to make sure that the information provided by us is presented accurately on our website, in brochures and other promotional literature or material we produce and provide. There may be small differences between the actual accommodation and its description. This is usually because we are always aiming to improve services and facilities. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure, not business. Bookings are not accepted if they are wholly reliant on the uninterrupted provision of Wi-Fi. Download limits or charges may apply; please check when booking. We cannot accept responsibility for any changes or closures to local services or attractions mentioned in the brochure or on our website by our advisers or advertised elsewhere. We make reasonable efforts to make sure that the information we give you about your accommodation and its facilities or services, as well as advertised travel and other services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any accommodation or its facilities and services unless this was caused by our negligence. If you change or cancel your booking:

1. Changes: If you want to change any confirmed booking details, we will do our best to make the changes. However, we must receive your notice in writing by post or email. We may agree to accept notice over the telephone, but this should be arranged with us first. Also, we cannot guarantee that we will be able to meet your request. We may treat changes to your dates or accommodation as cancelling the original booking.
2. Full cancellations: If you have to or want to cancel your booking, you must phone us on the number shown on your booking confirmation as soon as possible. The day we receive your notice by phone from you to cancel is the date on which we will cancel your booking with us. Our confirmation in writing will confirm receipt of your cancellation.
3. Cancellation charges: If you cancel within of the arrival date you will not be entitled to a refund. Before that time, you can cancel however, we will keep your deposit. Any further balances will be returned to you.
4. Cancellation charge: Full deposit (including any balance of the deposit due)
5. Part cancellations: If only one person in your party needs to cancel, this will not normally affect the total cost of your booking.
6. Full payment is required 8 weeks prior to arrival. If a cancellation request is made no refund is possible within the 6 weeks of arrival period.
   Depending on which reservation rate you have reserved the cancellation will be as follows:Standard Rate Reservations - Full Charge - Full Stay - If canceled within 8 weeks of arrival.
   Promotional Rate Reservations - Full Charge - Full Stay - If canceled within 8 weeks of arrival. unless stated Non-Refundable or NR.
   Non-Refundable Rate Reservations - Full Charge - Full Stay - No cancellation is possible after reservation is made.
   

Events beyond our control and Force Majeure

Unless we say otherwise in these booking conditions, unfortunately, we or other service providers will not be legally responsible either jointly or individually for any compensation if we or they are prevented from carrying out our responsibilities under this contract due to events beyond our control. This means an event we could not, even with all due care, expect or avoid, including strike, lock-out or labour dispute; • natural disaster; • acts of terrorism, war, riot or civil commotion; • malicious damage; • keeping to any law or governmental order, rule, regulation or direction; • accident; • breakdown of equipment or machinery; • insolvency or bankruptcy of an owner or service provider; • fire, flood, snow or storm; • difficulty or increased cost in getting workers, goods or transport; and • other circumstances affecting the supply of goods or services. We reserve the right not to accept your booking or to cancel it if we are required to do so by any law or government regulation.

Insurance

We recommend that you take out enough travel insurance to cover you for your total stay. Even if you are a UK resident and are booking on our park, we still advise you to take out insurance. We cannot recommend any provider. However, there are plenty available on the open market.

Disabilities and medical problems

If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If we reasonably cannot meet that person’s particular needs properly, we can refuse or cancel the reservation.

Your accommodation

Arrival and departure: We have set the following conditions for your stay at the accommodation. You can arrive at your property at any time after 4 p.m. (unless we tell you otherwise, for example, on your confirmation) on the start date of your rental period. You must vacate by 10 a.m. on the last day. If your arrival will be delayed beyond 8 pm local time on the start date of your rental period, you must contact us on 01766 512001 (Head Office). If you fail to do so, you cannot get into the accommodation. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let us know you are arriving late, we may treat your booking as having been cancelled by you. Linen: Except for cots, bed linen is provided. This includes duvets, sheets, and pillowcases. Towels are provided unless stated otherwise. Please take bed linen for cots with you as required.

Smoking

Smoking of tobacco products is not permitted in any accommodation or buildings at any time. Should you fail to meet this strict requirement, we may charge you a cleaning fee.

Keeping the accommodation clean & tidy

You and all members of your party agree to keep the accommodation clean and tidy to leave the property in a similar condition as you found it when you arrived. You further agree to behave in a courteous and respectful manner whilst in the Park or the accommodation. You and all members of your party also agree not to use the property for any illegal or commercial purposes, including subletting it or otherwise allowing anyone to stay in it whom we have not previously accepted. You are responsible for the actual costs of any breakage or damage in or to the accommodation – along with any extra costs that may result - which are caused by you or any members of your party. We can request an extra payment from you to cover any related costs.

Unreasonable behaviour

We can refuse to allow you into the accommodation or ask you to leave if we reasonably believe you or any member of your party (or any other person you have invited to the property) are behaving illegally or antisocially or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members of your party or any person you have invited to the property. We will treat these circumstances as a cancellation by you. No animals, other than dogs, can be accepted without specific permission from us. Pets are prohibited in the central complex areas, clubs, shops, and bars. Well-behaved pets are allowed in the Patio area and beer garden. Please do not allow your dogs to roam in the children’s play area. You must clean up any faeces or dog fouling caused by any pets under your control. You must not leave any pets unattended in the accommodation, including any garden, and you must keep dogs on a lead and under control at all times. Registered assistance dogs belonging to those with sight or hearing difficulties are allowed in all areas featured in our brochure, even if the property description says that pets are not allowed. If you or any party member has a pet allergy, we cannot guarantee that dogs or other pets have not stayed in your chosen accommodation, even if we do not allow pets, nor can we accept any responsibility for any subsequent health reaction. It is your responsibility to make specific enquiries before booking. You should also read the information on taking pets on holiday included in our brochure or on our website.

Complaints

If you want to complain, we will want to take action to sort your complaint out as soon as possible. Because the contract for your accommodation is with us, you should put any queries or concerns to us. It is essential that you contact us immediately if any problem arises so that it can be sorted out as quickly as possible. It is often extremely difficult (and sometimes impossible) to sort out difficulties properly unless we are told promptly and whilst you are at the Park. We cannot rectify any problems once you have gone home. In particular, complaints that would only be temporary (for example, complaints on how the accommodation is prepared or the heating not working) cannot possibly be investigated unless registered during your stay. If you still feel that the problem has not been resolved to your satisfaction, you must write your complaint to us within 28 days of returning from your stay. Send your letter to our office at Aberdunant Hall Holiday Park, Prenteg, Porthmadog, Gwynedd, LL49 9SR, marked for the attention of the Customer Relations Department. Or you can send an email to info@aberdunant.com. We have designed this procedure to make sure we can help as quickly as possible. Please help us to assist you by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation if this would be appropriate.

Maximum occupancy

You also must not allow more people than the brochure or website states to stay overnight in the property. You cannot arrange for visitors to the property - without the advance notice and permission being given by us.

Access to the accommodation

You must allow us or our representative (including workmen) access to the accommodation at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, we can enter the accommodation at any time without giving you prior notice).

Special requests

If you have any special requests, you must let us know when you make a booking and confirm them in writing. Confirmation that we have noted a special request is shown on your written confirmation, or any other document is not confirmation that the request will be met. If you fail to meet any special request, it will not mean we or they have broken your contract.

Governing Law

English law will govern your booking, and you must agree that the courts of England and Wales will deal with any dispute.

Communicating with you

We will need to collect and process personal information to process your booking. This may, for operational reasons, be held overseas. We may, from time to time, record telephone calls. We do this for training purposes and to improve the overall quality of our service. We would like to send you information about products and services that will interest you. We may do this by post, telephone, text message or email (post and telephone unless you tell us you wish to receive texts and emails from us). If you would rather that we did not do this, please inform us when you book. Or you can indicate your preferences as part of our online booking process.VAT: 489603307Company Registered Office:
Portmadoc Holiday Camp Limited
c/o Aberdunant Hall Holiday Park, Prenteg, Porthmadog, Gwynedd, LL49 9SR.
Reg No: 00795643