Garden Pod @ Gardens by the Bay

GARDEN POD CONDITIONS OF STAY
The following terms and conditions will apply to all bookings. We ask that you take a moment to read them before making a booking. Please pay attention to our deposit and cancellation policies as well as the other terms and conditions marked in bold in this document. In these terms and conditions, which apply to all bookings, the following words shall mean: ·        
"Agreement" means your booking confirmation read together with these Terms & Conditions; ·        
"Guest" means the person who will be accommodated at the Hotel; ·        
"Hotel" means Garden Pod; ·        
"Terms & Conditions" means the terms and conditions of stay contained herein.  

BOOKING PROCEDURE
Bookings must be made in advance. Quotations for accommodation will be based on availability as of the date and time of quoting. Guests will receive a booking confirmation, in writing, once the booking has been secured via payment using a credit card. As we do not have a front office or check-in counter, We ask for all our Guests' help to provide your full email and contact details at the point of booking. This is to facilitate us to liaise directly with you on your check-in time as we will be there to greet you personally.

CHARGES, DEPOSIT AND PAYMENT
Prices quoted by Garden Pod on our website at https://www.tinypod.com are expressed exclusive of GST (goods and service tax currently at 9% and service charge at 10%). The tax and service charge will be calculated on the payment/checkout page. The first price listed will reflect the based room rate only. Price lists for additional items, such as extra bed, will be listed as additional items.  All charges incurred during a guest's stay must be settled before checking in. Payment may be made via electronic funds transfer (into the bank account shown on the proforma invoice) or credit card. We only accept MasterCard and Visa. Should a person fail to pay such a deposit by the due date, the Hotel may treat the booking as having been cancelled without further notice. Refund and cancellation policies for bookings made via third-party platforms will be by following the respective platforms’ terms and conditions.

THIRD-PARTY BOOKING PLATFORM
Exclusive packages are offered on our direct booking page and not on third-party booking platforms e.g. Booking.com, Airbnb etc. Prices may differ between direct booking and third-party booking platforms due to their internal promotion campaigns which are not under the Hotel’s purview. Booking, cancellation and refund policies are by following the booking platform’s terms and conditions and may differ accordingly.    

CANCELLATIONS AND NON-ARRIVAL
For bookings made directly on our website:
No refund - If cancelled 30 days before arrival
50% refund - If cancelled 60 days before arrival
Full  refund - If cancelled 90 days before arrival

Bookings made via any third-party platforms must be cancelled directly with the said platform. The Guest shall be liable for and pay Garden Pod a cancellation fee, the amount as described by Garden Pod at the time of booking confirmation. All rooms that have been confirmed will be held until 2359h on the scheduled date of arrival at which time the Hotel may re-let the room without further notice unless notified of late arrival. 

CANCELLATION FOR COMPANY EVENTS OR EXCLUSIVE 4-POD BOOKINGS
In case of a cancellation of the event, Garden Pod is entitled to charge the following costs If cancellation is made :
No refund - If cancelled 30 days before the event
50% refund - If cancelled 60 days before the event
Full  refund - If cancelled 90 days before the event 

CHANGES TO BOOKINGS
Changes to any bookings made directly with Garden Pod must be made in writing to hello@tinypod.com at least 30 days before check-in. Changes to bookings made via any third-party platforms must be done directly with the said platform. No amendments are guaranteed until written confirmation is provided by Garden Pod. Rate variations may apply, depending on the nature of the change.  

VIRTUAL FRONT DESK
We do not have a physical front desk at all our properties. Thus, we will need you to contact us at least 24 hours before your check-in time. This will allow us time to give you instructions on how to check-in. Please either call us at +65 66657500, Whatsapp message us at +65 93392099 or email us at hello@tinypod.com with your reservation details. We will reply your messages/emails during normal business hours (Mon to Fri, 9am to 6pm). However, if you require urgent assistance, please call +65 93392099.

CHECK-IN & CHECK-OUT POLICIES
Check-In: 1500hrs (3 pm), GMT +8. Check Out:  1100hrs (11 am), GMT +8.
Requests for early check-in & late check-out will be handled based on hotel availability at the time of check-in. An additional fee is payable for guaranteed late check-out.
Should you need to confirm an earlier arrival or departure than the hotel's standard check-in time or check-out time, please contact the hotel directly in advance. If you plan to arrive earlier than the hotel's check-in time and want to guarantee that you would be able to check into your room upon arrival, we would advise you to reserve the night before the date of arrival.  Exceeding check-out times without notifying the duty manager in advance can result in extra charges, including, but not limited to, late check-out fees and/or an extra night's charges being applied to your bill.  

CHILDREN POLICY
Due to the nature of our hotel, we do not have amenities catered specifically for children. Children under the age of 12 years old are not considered a guest and therefore, will not be charged extra for staying. 

ROOM CAPACITY
We have a total of 4 duplexes in Garden Pod, named Jasmine, Maple, Juniper and Bamboo. Each duplex has a different view of the Gardens. Please note that each duplex comes with 1 king-size bed and 1 queen-size wall bed which sleeps a maximum of 4 pax in total. We can arrange for an extra sofa bed which sleeps an additional 2 pax (additional cost @ S$50/stay applies for the sofa bed).  

For family and friends gatherings, please do let us know in advance. Kindly note that you may invite up to 10 pax which includes the 4 staying guests. If you wish to have a private function and would like to invite more people (e.g. weddings, birthdays, anniversaries etc.), kindly book all 4 suites and we will allow more people within the hotel (within reason).

GETTING HERE
Garden Pod is located near The Meadow Car Park, within Gardens by the Bay (18 Marina Garden Drive, Singapore 018953). If you are taking a taxi/Grab, please inform the driver to drop you off at the Meadow car park. Most taxi or Grab drivers will drop you off at the visitor center automatically if you state Gardens by the Bay as your destination. Please note that the visitor center is located 500 meters away from the hotel. Alternatively, please search for Garden Pod @ Gardens by the Bay on Google Maps. 

BY PRIVATE CAR OR TAXI
If you are driving, please park your car at The Meadow Car Park. Prevailing car park charges apply ($0.03/min, capped at $25 for same-day parking). Parking charges are calculated on a per-hour, per-day basis. Overnight parking (from 3 pm to 11 am the next day) will cost approximately $36 in total. However, we are extending FREE PARKING for the 1st car PER BOOKING. Please contact us at hello@tinypod.com at least 24 hours before your check-in for a complimentary parking coupon. If you are arriving via taxi or private hire vehicle, please inform the driver to drop you off at The Meadow Car Park. If you are arriving by train, the nearest MRT station is Bayfront MRT station.  

ARRIVAL AND CHECK IN
Upon arrival at Garden Pod, please proceed to the hotel lobby which is located on the 2nd level. You can access the 2nd level via the lift. You will have to log in to the hotel Wi-Fi.  You will be given 2 sets of keys (for levels 1 and 2) and are highly encouraged to lock your doors at all times. If you lose the keys, the hotel reserves the right to charge you $250 to replace the lost keys.  

FOOD AND BEVERAGES
Each duplex comes with a mini fridge, microwave oven, induction hob, downdraft hood and outdoor electric table grill (on request). The nearest F&B outlets are located near the Main Arrival and Canopy area. It is approximately a 15-20min walk from the hotel. You may choose to order food from food delivery services such as GrabFood, Food Panda etc. For ease of delivery, please indicate the location as Garden Pod @ Gardens by the Bay.     

DAMAGE TO OR REMOVAL OF HOTEL PROPERTY
Guests will be responsible for any damages caused to the Hotel room or any furnishings, fittings and equipment therein by any act or omission of the Guest, his/her invitees, subcontractors or guests. Should this damage come to light after the guest has departed, Garden Pod reserves the right to make a charge to the Guest's credit or debit card. Garden Pod reserves the right to charge Guests the cost of replacing any items that are removed from the Hotel by them without consent. The charge will be the full replacement amount for the missing item. Garden Pod reserves the right to take action against any Guest found to have tampered/interfered with any fire detection equipment throughout the hotel, including detector heads, broken glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the Hotel due to their actions and additionally may be asked to leave the Hotel. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, Garden Pod reserve the right to make a charge to the Guest's credit or debit card.   

LOST PROPERTY
If the Hotel staff find any personal effects, goods left behind by a Guest or any other lost property, Garden Pod will retain such items and if an item is not reclaimed within the 3 months of the Guest's departure it will be disposed of by the Hotel at its discretion.  

BEHAVIOUR
Garden Pod reserves the right to judge acceptable levels of noise or behaviour of the Guest or invitees of the guest who must take all steps necessary for corrective action as requested by the Hotel. In the event of failure to comply with the management's request, the hotel may terminate a booking or function immediately without being liable for any refund or compensation.  

CHECK-IN AGE RESTRICTIONS
Garden Pod does not allow guests below the age of 21 to stay over at Garden Pod without a parent being present at all times. The hotel reserves the right to cancel the booking if they do not comply with the policy.

If parents are booking the suites for the purpose of having a function for their children, parents will be required to sign a form to acknowledge that they will have to be present at all times failing which, we will reserve the right to cancel the booking.

NO DISCRIMINATION
It is the policy of the Hotel not to discriminate on the grounds of race, colour, nationality, religion, sex, marital status, age, ethnic origin or physical disability and as responsible hosts, we believe that we have a duty to our guests to protect them from inappropriate behaviour. The Guest, his/her employees, guests and sub-contractors engaged by or on behalf of the Guest are expected to adhere to this policy and the Hotel may, without incurring any liability to the Guest, immediately remove from the Hotel any person(s) offending against this policy. Should any actions by a Guest be deemed inappropriate by the Duty Manager, or any inappropriate behaviour is brought to the attention of the Duty Manager, the Hotel reserves the right, after any allegations have been investigated, to take action against the Guest.  

ACCESSIBILITY
There is a lift in the hotel, however, due to the nature of a shipping container, the hotel’s pathways and rooms are narrower than some other hotel rooms and the bathroom is not fitted with mobility aids like support bars, shower stall ramps etc. As such, it may not be ideal for guests who require mobility aids to stay in the hotel.  

AVAILABILITY AND USE OF FACILITIES AND OUTSIDE SERVICES
Garden Pod will do its best to ensure that all facilities listed at the Hotel will be available during your stay. However, we cannot guarantee that they will be available as maintenance and other work may be necessary from time to time. Prior consent from the Hotel must be received if the Guest wishes to book the hotel for any business functions, meetings, parties, entertainment, photo shoots or other services which do not fall under the definition of a hotel stay. The Hotel may refuse or grant its consent at its absolute discretion without being liable to the guest for such a decision. The Guest, if engaging the services of a person outside the employ of the Hotel, shall indemnify the Hotel against any loss of or damage to property or death or illness of or injury to any person(s) and all claims, demands, proceedings and damages arising as a result thereto. The Hotel may at its absolute discretion refuse access to any third-party service provider in appropriate circumstances.  

PETS POLICY
Pets are strictly not allowed in our hotel.  

NO SMOKING POLICY
Smoking is strictly prohibited in our hotel as well as any parts within Gardens By The Bay. If you smoke and set off the fire alarm, we reserve the right to charge you a penalty for the inconvenience that you will cause the hotel staff as well as other hotel Guests.    

SAFETY
Garden Pod does not employ full-time security guards. However, we have installed CCTV cameras all around the hotel to dissuade any illegal activities. As there are no barriers or gates around the hotel, we encourage guests to lock their doors whenever they are inside the duplex.   

EMERGENCY PHONE NUMBERS
Police Emergencies: 999
Emergency Ambulance & Fire: 995
Operations Director: +65 97999810 (Lorraine)  

LIABILITY
All warranties, conditions and other terms implied by statute or Singapore law are, to the fullest extent permitted by law, excluded from this Agreement. The Hotel shall have no liability to the guest and/or the Guest's invitees, visitors, employees, sub-contractors or invitees for any special, indirect, consequential loss or damage. Garden Pod's total liability shall, wherever permitted by law, be limited to the value of this Agreement. The Guest shall indemnify the Hotel against any/all liability and any claims, proceedings or damages resulting or arising from or by the booking, function, the Guest, his/her invitees, visitors or any service provider engaged by the Guest. Guests are encouraged to lock their rooms at all times unattended. Guests should take note that the Hotel does not accept responsibility whatsoever for theft from the Hotel premises or rooms in the Hotel. The Guest is advised to have and is responsible for insurance to cover the loss of baggage, personal effects and money. The Guest shall be responsible for any damage caused to the rooms, furnishings, utensils and equipment therein caused by or attributable to any act, omission, default or neglect of the Guest, his/her invitees, visitors or service providers engaged by the Hotel and will pay to the Hotel on demand the amount required to make good or remedy any such damage. Acts or omissions of the guests, invitees, employees and/or subcontractors shall be deemed acts of the Guest.     

FORCE MAJEURE
Garden Pod shall not be in breach of this Agreement if it does not provide the services under this Agreement, and it shall be entitled to cancel a booking if it is no longer able to provide the accommodation, due to one or more of the following circumstances: # any part of the Hotel is closed due to fire, alteration or redecoration by order of any public authority or any reason beyond the Hotel's control; # there is a failure to supply the Hotel with electricity or water outside of the Hotel's control; # the Hotel is unable to fulfil the booking as a result of industrial action by its staff or one of its suppliers; # fire, lightning, explosion, riot or civil commotion, malicious damage, storm, tempest, flood, burst pipes, or impact resulting in the Hotel is unable to provide the booked facilities; # the Hotel or any part thereof is designated for alternate use. If any one of the events above occurs Garden Pod will do its best to avoid any inconvenience and will return any payments made.  

CANCELLATION BY HOTEL
The Hotel shall be entitled to cancel any booking immediately if a Guest is in arrears with payment to the hotel, if a Guest becomes insolvent or has an administrator appointed over his/her affairs, or if the Guest breaches any of the other of these Terms and Conditions. If the Hotel cancels the booking for reasons other than as set out in these Terms and Conditions, it will use its reasonable endeavors to provide alternative facilities to the Guest at another hotel with similar or comparable standards subject to such facilities being available.  

EXCESSIVE NOISE AND PARTIES
T​o ensure all guests enjoy the comfort and safety of the facilities we offer, the Hotel upholds a strict zero-tolerance policy towards any commotion or excessive noise.  For your kind consideration of all our hotel guests, do help us keep your noise to the minimum by 10:30 pm. Any person found to be on our premises creating excessive noise or exceeding the number of permitted guests or otherwise causing disturbance will be requested to leave the hotel without a refund.

GENERAL
Garden Pod reserves the right to deduct any sums owed to it by the Guest and the exercise of such right shall be without prejudice to any other rights that the Hotel may have in terms of this agreement or law. The Agreement will be construed following under Singapore law and the Guest agrees to submit to the non-exclusive jurisdiction of the Singapore courts. Any notice or invoice hereunder shall be duly served on either party if delivered to their last known address. No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf of, each of the parties. Failure to exercise or any delay in exercising, any right or remedy provided under this Agreement by law to Garden Pod shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy. If a Guest has a complaint during his/her stay at the Hotel, he/she must bring it to the attention of Hotel management as soon as possible to allow the Hotel the opportunity to address the issue during your stay.