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It is the responsibility of the guest to include all transfer fees and charges to ensure that the property receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
A 25% deposit is required to assure the booking
NOME:          DIABO A QUATRO Unip Lda
IBAN:             PT50 0160 0100 0086 3240 0189 5
BIC/SWIFT:    BESAPTPA
BANCO:         NOVO BANCO DOS AÇORES
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Property Information

Situated in Ponta Delgada´s city center and distancing 3 Km from the airport, THE HOLY COW - Hostel & Suites is located in a newly renovated building, and features double and family rooms, all with private bathrooms and AC, and dorm rooms, with dedicated bathrooms. Extra beds may be available on request (fee may apply)
We have a fully equipped kitchen, dining room and TV room on the ground floor, a lounge area with a veranda on the second floor, and a small green patio. A buffet breakfast is available daily.


Property Name: The Holy Cow- Hostel & Suites

Address 1: Rua de Lisboa 22

City : Ponta Delgada - Acores [Azores]

Postal Code : 9500-216

Phone: +351965459715

Email: info@theholycow.pt

Amenities
  • Baggage storage
  • Laundry service
  • Lounge
  • Printer
  • Air conditioning
  • Contactless check-in / check-out
  • Family rooms
  • Heating
  • Internet
  • Non-smoking rooms
  • Cozinha equipada

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 11:00 AM

Property and Cancellation Policies :
RESERVATIONS AND CANCELLATIONS
A 25% deposit is required to assure reservation. This amount is non refundable, except for exceptional situations assessed in the specific case.
After 24 hours without proof of payment the pre-booking will be canceled. Payment of the remaining amount must be made at check in. The prices shown include VAT.
In case of "no show", reduced stay informed within 7 days of check in, or early check out, the reservation will be charged in full, except in exceptional situations assessed in the specific case.
During the booking process, as a guarantee,credit card details may be requested. These rules may not apply to promotional rates.
All under age guests (-18) must be accompanied by an adult.

Terms and Conditions

CHECK IN - CHECK OUT
We do not have a 24-hour reception, so it is essential that you inform us of your estimated time of arrival.
Check in between 3pm and 11pm. It is possible to check at other times, check with us!
Upon check-in, a valid photo ID is required for all guests.
Access to the property is through a numeric code, which will be delivered in person at check in or, if we can´t be present for check in, sent to the customer before the estimated time of arrival.
If you book a Twin room, let us know if you prefer 1 double bed or 2 single beds.
We are a family hostel. If you need a cot or extra bed for a child, please let us know. If we have availability, children under 3 years are accommodated free of charge, from 3 and up to 8 years old the cost will be 10 €/night (only in double room, if available)

GENERAL RULES
We can welcome guest with reduced mobility, contact us for further information.
All bookings include breakfast, except promotional rates and long term stays. All bookings include bed linen and bath towels. It is strictly forbidden to take white bath towels outside the hostel, but we have beach towels to lend (deposit may apply)
The hostel is cleaned daily. If extra cleaning or bed linen / towels are required, contact the staff (charges may apply).
There is no curfew, but the hours of silence(23h-8h) must be respected by everyone. Parties and events are not allowed without authorization from the staff.
This is a non-smoking hostel, so smoking is only allowed outside.
The kitchen and other common areas must be kept clean and tidy at all times, otherwise a cleaning fee may apply.
We do not have a private car park but there are parking areas, both free and paid, in the vicinity.
We are not responsible for lost or stolen items. Damage and loss caused by guests, by way of fraud or negligence, will be the responsibility of the customer.
We reserve the right to end, without refund, the stay of any guest who violates the rules of the hostel, demonstrates aggressive behavior or disturbs other customers. 
We love animals, but we cannot receive them at the hostel.

COVID-19
We have adopted all necessary safety and hygiene measures, so some services may not be available.
Depending on the current legislation may be mandatory to use a mask when using social and circulation areas. It´s necessary to comply with rules of hygiene and physical distancing.

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