Deposits charged: Standard reservations require a deposit equal to the first night's stay and will be charged upon booking. The balance is due in full at check-in. We accept payment with credit card or cash. Personal checks are not accepted.

Reception hours: We have 24-hour reception! So no matter what time you arrive, someone will be available to assist you. 

Access to the hostel: Upon your arrival please ring the doorbell and our reception staff will let you in. Once checked-in you will be given a personal code for use to enter the hostel and to access your room.

Directions to the hostel: We are located in the heart of charming downtown Wailuku, about a 10-15 minute Uber from the Kahului airport. Address is 2080 W. Vineyard Street, Wailuku, HI 96793

Parking: The hostel has limited paid overnight parking available for $10/night. Parking passes are available on a first-come first-serve basis. Guests must be present, we do not take reservations. Paid municipal parking located nearby is available 24/7 subject to limits. Plus, free street parking around the neighborhood is also an option. The Hostel is not responsible for damage or theft of vehicles.

Identification required: This hostel is for travelers only. We require all guests to present a valid photo ID issued from a government authority and proof of onward travel (an itinerary that shows you have a flight departing Maui). Guest's identification must match the name(s) on the reservation.

Taxes: All room rates are subject to an additional tax of 17.962%

Groups:  Groups of more than 6 people require different terms and conditions, including but not limited to refund eligibility and deposit amounts. Please contact us directly for more information if you are interested in making a group booking. 

Please note: If you have made a group reservation for a shared dorm room, we will make every effort to accommodate your request and place all members of your party in the same room. However, please be aware that this may be subject to availability, and we cannot guarantee it. We recommend booking a private room to guarantee all guests of your party will stay in the same room.

Smoking: No smoking anything or vaping, no incendiary devices - matches or open flame. No incense, candles burning etc. in or within 20 feet (7 meters) of the building by Hawaii Statute.
Food in Rooms: Guests are not permitted to consume or store any open food items in their rooms. This includes, but is not limited to, meals, snacks, fruits, and any unpackaged food items. Sealed, non-perishable snacks and bottled beverages are allowed, but must be kept sealed when not in use. Please enjoy our designated dining areas and kitchen to prevent pest-related issues. Thank you for your cooperation.

Pets: We have a strict no pets policy. Only legally documented service animals on a leash are permitted.

Accessibility: The building is not wheelchair/handicap accessible. Hostel is located on second floor - 22 steps. No elevator.

Additional Person Fee: Private room rates are for 1- 2 guests. Parties of 3 or more guests are charged additional fee/night/person + tax.

Visitors:  Registered guests only - no visitors. Strictly enforced.

Damage to Hostel Property:  Guests are responsible for any loss or damage to the hotel property caused by themselves, their guests or any person for whom they are responsible.

Guest Property: The hostel is not responsible for any loss or damage to guest belongings or any other property from either the hostel room, storage or any other part of the hostel for any cause whatsoever including theft.

Shared Bathroom Etiquette: Kindly note that our bathrooms are shared amenities, fostering a communal atmosphere. We request your consideration for fellow guests by ensuring a tidy space after use. Please remove personal items, including soaps, clothing, towels, and toiletries. Your cooperation in maintaining this standard is greatly appreciated. Please note: Any items left behind will be relocated to the "Free Bins" by our diligent Housekeeping Team on a daily basis. 

Lost and Found Policy: Hostel is not responsible for lost, misplaced or stolen items. However, if you leave something behind and we can locate it we are happy to ship it to you. Please note: a $25 handling fee + appropriate shipping charges apply.

Storage: Free storage is available to current guests. Space is limited and we cannot guarantee availability. Hostel is not responsible for loss/theft/damage to stored items.

Room Trades or Sublet: Guests may not sell, trade, give or barter their room/bed to anyone. 

Please note: Effective 4/15/2024 Howzit Hostels now requires all guests over the age of 55+ to book a private room accommodation. Guests aged 55+ will not be allowed to book a shared dorm accommodation (This policy includes mixed dorms and female-only dorms).