Rates and Discounts

• All rates and dates are final upon confirmation.
• Rates for unconfirmed reservations are subject to change without prior notice.
• Specials, discounts, and other offers are subject to change without prior notice and cannot be combined.

Communication and Messaging

• WRH is a self-service establishment offering communication with guests via phone, text, and email. There is no front desk for service.
• By providing your mobile number, you consent to receive text messages from WRH via its messaging provider, Whistle Messaging. These texts include reservation details, offers specific to your booking, and customer support.
• Message frequency varies. To opt-out, reply with the word STOP to any WRH text. For help, reply with the word HELP. Standard message and data rates may apply.

Smoking

• Smoking is not permitted on the property. It is only allowed at least 25 feet from the building, in compliance with California law.
• Guests must dispose of cigarette butts responsibly—no littering.
• A $500 cleaning fee will be charged for smoking or vaping of any kind inside the property.

Laundry

• WRH does not offer laundry services.

River Access

• Trespassing through neighboring properties to access the river is strictly prohibited.
• Public river access is available at the intersection of West River Street and Bridge Street (toward the West).

Check-In/Check-Out & Hours

• Check-In: 4:00 PM. Guests will receive door codes via email or SMS after online check-in. Codes will only function after 4:00 PM and stop functioning at check-out time.
• Check-Out: 11:00 AM. WRH does not offer late check-outs.
• All guests must upload a valid government-issued ID during online check-in. The guest’s credit card used for the reservation must match the ID of the staying guest.
• Front Deck: Closed at 9:30 PM.
• Guest Age: Registered guests must be 18 years or older to book and stay.

WiFi, Services, and Utilities

• While WRH strives to provide quality WiFi throughout the property, bandwidth and connectivity are not guaranteed.
• Downloading illegal files is prohibited and may result in building-wide ISP disconnection and guest ejection without refund.
• WRH does not offer refunds for WiFi or utility issues, including disruptions beyond our control.

Food & Drinks

• No food or drinks are allowed in bunk rooms or carpeted shared areas.
• Please use designated communal areas for eating and drinking. A communal refrigerator is available for food storage.

Communal Bathroom Use

• Guests must clean up after themselves.
• Do not leave personal belongings in bathrooms.
• Leave the bathroom cleaner than you found it.

Footwear

• Footwear (flip-flops, shoes, or socks) must be worn in all communal areas, including dorm rooms.
• Bare feet or shoes are not permitted on furniture.

Linens & Sleeping Bags

• Clean linens are provided.
• Sleeping bags and personal blankets or pillows are not allowed. If additional linens are needed, please ask staff.
• Shared dorm guests must leave dirty towels on their private bunk hook or in the private bunk locker upon check-out. Do not take towels, pillows, or linens from other bunks.

Room Maintenance (Shared Bunk Rooms ONLY)

• Shared bunk rooms must remain neat and orderly.
• Use bunk hooks for hanging towels.
• Dirty towels should be left on private bunk hooks or in private bunk lockers upon check-out.
• Do not take towels, pillows, or linens from other bunks.

Damages and Cleaning

• Rooms are cleaned before arrival and after check-out. Daily cleaning service is not provided.
• The credit card on file will be charged for damages or additional cleaning beyond normal wear and tear.
• Missing towels incur a $25 charge.
• Minor damages will not be charged if promptly reported to staff.

Registered and Unregistered Guests

• Guests must not share key code information with others.
• Do not open exterior doors or grant entry to others without WRH staff consent.
• Unregistered guests are not permitted in private rooms, bunk rooms, or common areas without prior approval.
• Reservations show the maximum permitted occupancy per room. Exceeding this occupancy will result in a $100 charge per extra person and may lead to eviction.

Parking

• WRH does not provide on-site parking. Guests must use designated public parking areas described on wriverhouse.com or building literature.
• Public parking is not available on Riverside Dr.
• Overnight parking on West River St. during winter is prohibited and will result in a $100 fee (towing may apply).
• WRH is not responsible for parking tickets, fees, or other parking-related costs.

Noise Policy

• Use headphones for music, movies, games, or calls in shared spaces.
• Phone calls are prohibited in bunk rooms; please use communal areas.
• Quiet hours: 9 PM–9 AM for common spaces; 8 PM–9 AM for shared dorms.

Pets

• Pets are not allowed. Bringing a pet on-site will incur a $200 charge, and the guest will be ejected without refund.

Shared Dorm Bunk Reservations

• Reservations for specific bunks do not guarantee placement in the same bunkroom.

Liability

• WRH accepts no responsibility for damage, loss, or injury to any guest, vehicle, or personal belongings.
• WRH does not guarantee weather, road, or snow conditions.

Lost and Found

• WRH is not responsible for items left behind and does not offer shipping services for lost items.

Local Laws

• Guests must comply with all local, state, and federal laws during their stay.

Miscellaneous

• Guests are encouraged to notify WRH promptly of any cleanliness, disrepair, or safety issues.

Code of Conduct and Communal Respect

• Guests must behave respectfully toward staff and other guests.
• Rambunctious, threatening, drunk, or disorderly behavior will result in immediate eviction without refund.
• Simply put: Don’t be “that person.”

Changes to Terms

• WRH reserves the right to update Terms and Conditions. The version in effect at the time of the reservation applies.

Agreement