HOTEL TERMS AND CONDITIONS1. Prices and Taxes
All room rates are quoted in GBP and include applicable taxes unless otherwise stated. Additional charges, such as service fees and local taxes, may apply and will be clearly communicated at the time of booking. Rates are subject to change without prior notice, except for confirmed reservations
2. Rate
The room rate is based on Bed & Breakfast, net of service charge, and includes all statutory levies. A 50% deposit is charged at the time of booking by our Marketing Agent, Tx Limited. The remainder of the room rate and service charge is payable at check-in. All extras, such as food and beverage, can be paid by card or cash upon checkout.
3. Payment and Terms at Check-in/Check-out
Guests are required to provide a valid credit card at check-in. Full payment for the stay is due upon arrival unless stated otherwise in the booking confirmation. Check-in is available from 2 pm  and check-out must be completed by 11 a.m. Late check-out requests are subject to availability and may incur additional charges
4. Guests may cancel their reservation free of charge (net of any processing fees). up to 30 days prior to arrival.
Cancellations made between 8 and 29 days before arrival will incur a 50% charge of the total booking amount.
Cancellations made 7 days or fewer before arrival, as well as no-shows, will be charged in full.
Peak Season Cancellation Policy
For reservations that start or end  on and between December 20th and January 15th, a zero-refund policy applies. Cancellations during this period will not be eligible for any refund.
5. Traveling with Minors (Children)
Due to the nature of the property, we only allow children under 12 months and over 12 years. We provide cots for babies upon request
6. Pets
We regret that pets are not permitted on the premises.
7. Accessibility or Special Needs
The hotel is committed to providing a comfortable stay for guests with special needs. Please inform us of any specific accessibility requirements at the time of booking, and we will do our best to accommodate them.
8. Parking (Vehicles)
We have limited car parking spaces available on a first-come, first-served basis. While we take reasonable precautions, guests park their vehicles at their own risk. The hotel is not responsible for theft or damage to vehicles or their contents.
9. Hotel Events
The hotel may host private or public events that could affect guest access to certain areas. Prior notice will be provided for major events. Guests wishing to host events on the premises must seek prior approval from management.
10. Belongings
The hotel cannot be held responsible for lost, damaged, or stolen personal items. Please use the safety locker provided in your room for valuable items. Lost items found by the hotel will be kept for 30 days. If unclaimed, they will be donated to a local charity or discarded. Shipping of lost items can be arranged at the guest's expense.
11. Pool
The hotel does not have a lifeguard on duty. Guests swim at their own risk. For health and safety reasons, smoking, glassware, porcelain plates, or other breakables are not permitted in the pool area.
12. Smoking
All rooms and areas immediately surrounding the building are NON-SMOKING due to the flammable nature of the building materials. Guests may use the designated smoking deck.
13. Yoga and Wellness
By using the spa and wellness facilities, guests accept full responsibility for their health and any injury or mishap that may affect their well-being.
14. Dispute Resolution/Issues In the event of any disputes or issues regarding your stay, please contact hotel management immediately for resolution. Any disputes that cannot be resolved amicably shall be governed by the laws of the United Kingdom and settled through arbitration or legal proceedings in the UK High Courts.
In the event of any disputes or issues regarding your stay, please contact hotel management immediately for resolution. Any disputes that cannot be resolved amicably shall be governed by the laws of [jurisdiction] and settled through arbitration or legal proceedings, as appropriate.
15. Use of Personal Information
The hotel collects and processes personal information in accordance with applicable data protection laws. Guest information is used for booking, payment processing, and marketing communications, where consent has been provided. For further details, please refer to our Privacy Policy.
16. Liability
The hotel's liability shall be limited to willful acts and gross negligence by its employees or agents. We do not accept responsibility for any death, personal injury, damage, or loss of personal belongings unless caused by our failure to use reasonable skill and care.
17. Third-Party Liability
The hotel does not accept any liability for services rendered by third parties to our guests, even if such services were arranged by us. Any claims, demands, charges, suits, or damages incurred by the guest must be addressed directly with the third party. The hotel will provide reasonable assistance in such cases.
18. Force Majeure
The hotel is not responsible for any failure or delay in fulfilling its obligations due to unforeseen circumstances beyond its control, including but not limited to natural disasters, government actions, or other force majeure events.
19. Third Party Rights
These terms do not grant any rights to third parties who are not party to the contract between the guest and the hotel.
20. Waiver
Failure by the hotel to enforce any part of these terms at any time shall not be considered a waiver of its right to enforce that provision in the future.
21. Severance
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.By proceeding with a reservation, guests agree to abide by these terms and conditions. For further inquiries, please contact info@trebartha-east.com.