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PROCESO DE RESERVA

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Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the property receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
BANK: SCOTIANBANK 
(PESOS) MXN
ACCOUNT NUMBER: 23700535192 
ACCOUNT NUMBER: 044694237005351928

BANK: SCOTIANBANK
(DOLLARS)
USD ACCOUNT NUMBER :23700012122 
CLABE:044694237000121221

Bank transfer: Recommended from Monday to Friday from 09:00 to 17:30, Quintana Roo time.
But it can be made at any time. Please consider that it will take us 24 to 72 hours to verify your payment.
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Property Information

Tulum Glamping México
Carretera Federal Xpu-ha Km 265 Lote 6


Property Name: Tulum Glamping México

Street Address: Carretera Federal Xpu-ha Km 265 Lote 6

City : Riviera Maya - Quintana Roo

Postal Code : 77710

Phone: 9842229193

Email: info@glampingserenity.com

Amenities
  • Baggage storage
  • Concierge
  • Meeting rooms
  • Swimming pool
  • Air conditioning
  • Beach chairs / loungers
  • Diving
  • Internet
  • Massage
  • Non-smoking rooms
  • Pool / Beach towels
  • Safety deposit box
  • Smoke-free property
  • Spa

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 12:00 PM

Property and Cancellation Policies :


  • From August 28th to December 22 and from April 17th to July 28th
Up to 72 hours before the arrival date: No charge
Less than 72 hrs before arrival date: Full charge
No Show: Full Charge
Early Departure: Full Charge
Payment Policy: We will charge the total amount of the reservation 71 hours before the arrival date.

  • From January 8th to April 16th and from July 29th to August 27th  
Up to 7 days before arrival: No charge
Between 4 and 6 days before arrival: 50% of the total stay
Less than 72 hrs before the arrival date: Full Charge
No Show: Full Charge
Early Departure: Full Charge
Payment Policy: We will charge the total amount of the reservation 6 days before the arrival date.

  •  From December 23rd to January 7th, 2024
 Up to 30 days before the arrival date: No Charge
Less than 30 days before arrival date: Full Charge
Payment Policy: We will charge the total amount of the reservation 29 days before the arrival date.
Terms and Conditions

- Check-in time to the rooms is from 15:00 hrs and check-out time is 12:00 PM (For each extra hour your account will be charged 10 USD) and there will be no refunds in case of early departures.

- Check-in time for rooms is from 15:00 hours and check-out time is 12:00 hours (For each extra hour your account will be charged 10 USD) and there will be no refunds in case of early departure.

- It is forbidden to bring food, beverages and coolers into the public areas. Consumption is only allowed inside the rooms.

- The hotel is not responsible for the loss of valuables, documents, money, etc. left inside the room or in public areas.

- The key to the safe deposit box is unique and non-transferable, guests must carry it with them at all times, even outside the hotel (In case of loss or damage, 75 USD will be charged to your account).

- Serenity Glamping is not responsible for any event derived from services contracted by guests outside the hotel or by third parties.

- Pool towels if lost or not delivered will be charged $20 USD per towel.

-Children and extra beds
Children  under 3 years old are not allowed on this property.
No extra beds
No cribs (infant beds) are available.


- The final price of the reservation will be subject to the exchange rate of the day we will process the charge. Any questions please contact our Reservations Department.


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