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Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
BANK: SCOTIANBANK 
(PESOS) MXN
ACCOUNT NUMBER: 23700535192 
ACCOUNT NUMBER: 044694237005351928

BANK: SCOTIANBANK
(DOLLARS)
USD ACCOUNT NUMBER :23700012122 
CLABE:044694237000121221

Bank transfer: Recommended from Monday to Friday from 09:00 to 17:30, Quintana Roo time.
But it can be made at any time. Please consider that it will take us 24 to 72 hours to verify your payment.
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Property Information

Serenity Authentic Glamping
Carretera Federal Xpu-ha Km 265 Lote 6


Property Name: Serenity Authentic Glamping

Address 1: Carretera Federal Xpu-ha Km 265 Lote 6

City : Riviera Maya - Quintana Roo

Postal Code : 77710

Phone: 984-222-9193

Email: info@glampingserenity.com

Amenities
  • Meeting rooms
  • Swimming pool

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 12:00 PM

Property and Cancellation Policies :
From September 1 to December 23 and from April 18 to June 30
Up to 48 hrs prior to arrival date: No charge
Between 47-24 hrs prior to arrival date: 1 night
Less than 24 hrs prior to arrival date: 50% of the stay if greater than 3 nights
No Show: Full Charge
Early Departure: Full Charge

From January 2 to April 7 and from July 1 to August 31
Up to 7 days prior to arrival: No Charge
Between 4 and 6 days prior to arrival: 50% of the stay if longer than 2 nights
72 Hours or less prior to arrival date: Full Charge
No Show: Full Charge
Early Departure: Full Charge


From December 23 to January 2 and from April 8 to April 17
Up to 30 days prior to arrival date: No Charge
29 days or less prior to arrival date or No Show: Full Charge


Terms and Conditions

- Check-in time to the rooms is from 15:00 hrs and check-out time is 12:00 PM (For each extra hour your account will be charged 10 USD) and there will be no refunds in case of early departures.

- Check-in time for rooms is from 15:00 hours and check-out time is 12:00 hours (For each extra hour your account will be charged 10 USD) and there will be no refunds in case of early departure.

- It is forbidden to bring food, beverages and coolers into the public areas. Consumption is only allowed inside the rooms.

- The hotel is not responsible for the loss of valuables, documents, money, etc. left inside the room or in public areas.

- The key to the safe deposit box is unique and non-transferable, guests must carry it with them at all times, even outside the hotel (In case of loss or damage, 100 USD will be charged to your account).

- Serenity Glamping is not responsible for any event derived from services contracted by guests outside the hotel or by third parties.

- Pool towels if lost or not delivered will be charged $20 USD per towel.

-Children and extra beds
Children  under 3 years old are not allowed on this property.
No extra beds
No cribs (infant beds) are available.


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