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Property Information

Property Name: Holistika Tulum

Address 1: Av. 10 SUR

Address 2 : Lote 4 Zona 11

City : Tulum - Quintana Roo

Postal Code : 77760

Contact Name: Dirección Holistika

Phone: Hotel: 9842804128 / Wellness: 9842543355


  • Concierge desk
  • Gift shop
  • Laundry service
  • Photo copying service
  • Printer
  • Room service
  • Swimming pool

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 12:00 PM

Late Check-Out Hour: 5:00 PM

Late Check-out Fees: $ 50.00

Late check out (after 12:00 PM and before 5:00 PM) may result in a fee.

Property and Cancellation Policies :

  • Reservation made for the high season of Holidays and New Year's will be charged 100% of the total in anticipation.
  • Hotel Holistika Tulum is privately owned. Both the owners and the administration of the hotel reserve the right of admission, to refuse and/or present services to any person at their own discretion.
  • To guarantee your reservation, you will be charged a non-refundable deposit, which is the 50% of the total price of your stay (we can charge the deposit at any time after you have submitted your reservation)
  • The remaining balance must be paid upon arrival (during the check-in process). You can pay in cash with USD, MXN or Visa, MasterCard and American Express.
  • A credit card is required to guarantee and cover additional costs or expenses.
  • Check-in is at 3:00pm - Check-out at 12:00pmLate check-out may be considered upon availability with an additional cost. We reserve the right to remove your personal belongings after the agreed check-out time.
  • There are no refunds or credits issued in case of an early departure, flight cancellations due to bad weather, tropical storms, hurricanes or any other circumstance. We recommend to all our customers to get a travel insurance coverage. In the event of a "No Show", we will charge the full amount of the stay (100%)
  • There will be no penalty for cancellations made prior to 30 days in advance of the arrival date (outside the Christmas period)
  • The penalty for cancellations made within 30 days of the arrival date, will be 50% of the total reservation price.
  • Refunds made on a debit card may take up to 45 business days.
  • All values have to be stored in the safety box, Hotel Holistika is not responsible for lost belongings not stored as mentioned.
  • Late bookings (made within 7 days prior to arrival date) are non-refundable and full payment + TAX is required in order to reserve your place
  • At the time of admission you are given the key of your room, please take care of it.
  • In case of loss of the the following items, it would be charged on your credit card:
    - 2 pool towels 20 USD
    - 1 AC remote 100 USD
    - 1 hammock 80 USD
    - 1 set of keys 20 USD
  • Terms and Conditions

    Por este medio libero a Holistika SA de RL de CV y todas sussubsidiarias y afiliaciones y empleados de cualquier responsabilidad, reclamos, demandas, acciones penales y legales y causas deacción de cualquier tipo que puedan estar asociadas con y/ocomo resultado de mi estancia, de mis acciones y actividades aligual que cualquier persona de mi grupo de invitados dentro delhotel Holistika Tulum, o relacionada con cualquier pérdida, daño olesión, incluyendo la muerte.

    Holistika SA Tulum y todas sus subsidiarias y afiliadas, susrespectivos funcionarios, directores, agentes, funcionarios yempleados (colectivamente conocidos como y referidos como'Hotel Holistika Tulum') no son responsables de los accidentes,lesiones o enfermedad, ni por la pérdida de dinero, joyas u objetosde valor de ningún tipo, sufridos por nuestros clientes por cualquier causa, lo que puede haber ocurrido mientras se encuentran ose encontraban en la propiedad del Hotel Holistika Tulum. HotelHolistika Tulum se reserva el derecho de llamar a un médico oservicios médicos de emergencia en cualquier situación en la quela gestión estime que la salud de un huesped, u otros huéspedesestán en riesgo, dichos gastos serán pagados por el huesped(es). 

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