PLEASE READ THESE BINDING LEGAL TERMS CAREFULLY BEFORE USING THIS SITE OR MAKING A RESERVATION.
ACCEPTANCE OF TERMS AND CONDITIONS.
By accessing this site, you agree to these terms and conditions, so please review them carefully before continuing. If the “USER” does not agree to be bound by these terms and conditions, they must immediately suspend their use and not access the site. The terms and conditions set forth herein are subject to change without notice. You warrant that you are at least 18 years of age and have the legal authority to enter into this agreement and use this site in accordance with all of the terms and conditions stated here. You agree to be financially responsible for all use of this site (as well as use of your account by others, including, but not limited to, minors living with you). You agree to monitor all use of this site by minors under your name or account. You also warrant that all information provided by you or members of your household when using this site is true and accurate and without limitation, or any false or fraudulent reservation. You agree that the reservation facilities on this site will be used only to make legitimate reservations or purchases for yourself or for another person on whose behalf you are legally authorized to act. You understand that excessive use or abuse of this site's booking facilities may result in being denied access to such facilities. For any reservations or other services for which fees may be charged, you agree to comply with any terms or conditions of purchase imposed, including, without limitation, payment of all amounts when due and compliance with all rules and restrictions with regarding rate availability. , products or services. You will be fully responsible for all charges, fees, duties, taxes and assessments arising from your use of this Site. The establishment is not responsible for partial damage or theft of your belongings.
Address
HOTEL TRAMONTO MAZATLAN is located at Av. Playa Gaviotas 504 Zona Dorada, CP 82110, Mazatlán Sinaloa, Mexico.
Contact
Email: mazatlantramonto@gmail.com Telephone: 669 160 0943
Service Schedules
HOTEL TRAMONTO MAZATLAN, provides its services from Monday to Sunday, during reception hours from 6:00AM to 1:00AM 356 days a year, said hours may vary according to extraordinary conditions. Security 24 hours a day. Check-in and check-out times, breakfast times, room cleaning times, and pool times must be respected for all events.
CHECK IN – CHECK OUT.
HOTEL TRAMONTO MAZATLAN operates with a strict check-in and check-out policy. Minimum age to check in: Guests must be 18 years or older with a valid photo ID to check-in. Identification Requirement: The hotel will accept any government-issued photo identification at check-in, such as a valid passport or driver's license, with the appropriate credit card. The guest must pay for the lodging service in advance or when required by the hotel, by the approved rates. Lack of payment by the guest will cause instant termination of the accommodation and the hotelier may use public force to demand and carry out the vacancy of the room and may retain the luggage as a pledge until obtaining the appropriate payment and judicial enforcement. or extrajudicial, or award the assets in two-thirds of their evaluation when the sale is impossible. The client has the unavoidable obligation to register upon arrival at the hotel and to register his departure once his reservation is complete, respecting the check-in and check-out times. Check in Reserved rooms will be held for check-in until midnight on the day of the scheduled check-in date, after which the reservation will be considered canceled if you do not show up and the hotel will have the right to release the room(s). ) room(s) reserved for the rest of the dates of stay for other guests. The cancellation clause will apply depending on what was contracted. The company does not authorize access to the rooms occupied by guests of any person who has not been previously and expressly authorized by the client. In any case, it reserves the right not to allow visitors in the room. Early Check-in We invite guests to check in at 3:00 p.m.; Early arrivals are granted upon request and are subject to availability and they cost $350.00 Mexican pesos. Luggage storage is available. . Check out The guest will specify their period of stay on the registration card, but the term of one day will be considered as a unit of time, the expiration of which is set at 11:59 a.m. each day.     The guest who vacates the room after the deadline on the day of departure is obliged to stay for one day. There will be a tolerance of 26 min. After that time it will be considered as Late check out. Lack of payment by the guest will cause instant termination of the accommodation and the hotelier may use public force to demand and carry out the vacancy of the room, and may retain the luggage as a pledge until obtaining the appropriate payment and judicial enforcement. or extrajudicial, or award the assets in two thirds of their evaluation when the sale is impossible. The hotel will not be responsible for any loss or damage to your belongings as a result of the action(s) taken. Late Check Out Late check-out can be arranged upon request, based on availability. Please contact us to request a late checkout. There will be a cost of $350.00 Mexican pesos for 1 hour of delay, if the time exceeds this, half of 1 night will be charged with the option of leaving at 3:30 PM, if this time is extended the payment must cover one night complete. Hotel Tamonto Mazatlán requests a total amount of $1000.00 Mexican pesos as a security deposit for damage to the room, which will be returned at the end of your stay, as long as no damage has been done to the room.
RATES, PROMOTIONS AND DISCOUNTS
Prices are linked to each other and may be different. In the same way, products with promotions and discounts may also have different prices. Promotions and discounts are not cumulative, it will depend on each case, specified in each promotion. Each promotion will have its value in its own description, as well as its validity. Accommodation prices Room rates shown on the hotel site are charged per room, per night. Meals and accessories are NOT included depending on each case. Disclaimer: Room interior varies by hotel and the room booked may differ from the room shown. A deposit or credit card number is required to guarantee your reservation, otherwise, the hotel may not honor your reservation and grant it to whoever made a layaway deposit.       Any change to your arrival or departure date or room type is subject to hotel availability and may result in a possible rate change or additional charge. It may also not be possible to make changes at a later date. Right to refuse accommodation The hotel reserves the right to refuse accommodation to you or any person without prior notice and cancel any reservation without being responsible for any refund or compensation for the following reasons: · The reservation has been paid through fraudulent means · The person checking in is not or cannot prove that they are the person named on the booking confirmation · The reservation does not have advance payment. · Inappropriate and disrespectful behavior toward people and guests. CANCELLATIONS AND RETURNS Tramonto Mazatlán Hotel's fundamental principle is to satisfy our clients. Cancellations and returns are allowed as long as there is a justified reason, without bad intentions or abuse. The company reserves the right to cancel 48 hours after making the reservation. After this time, said the cancellation would not have any refund of the deposit. The date may be changed to a future date decided by the guest (subject to availability). If you are eligible for cancellation and return, we will do so within a maximum of 15 business days under normal conditions and 15 to 20 business days under extraordinary conditions.
PRODUCTS AND IMAGES
All images on our site are our own. The company reserves the complete right over its use.
SEVERAL
The company reserves the right to make any modifications it deems appropriate without prior notice. The right is reserved to change promotions, always respecting their validity. The right to change prices is reserved. The Valet Parking service and the establishment are not responsible for partial damage or total theft of the vehicle or objects left inside.     The hotel offers luggage storage service for up to a maximum of 6 hours. The establishment is not responsible for partial damage or total theft, or for objects left inside. The hotel is not responsible for services contracted from third parties, through the Hotel or directly.
The cleaning service in high season (Carnival, Summer, Holy Week, Easter Week, and New Year) is modified and applicable to express service, which entails quick and timely cleaning of the room, as well as providing basic worn-out supplies.
RESTRICTIONS
We strictly enforce a no-smoking policy throughout the hotel; that is, rooms, restaurants, swimming pools, as well as public spaces. A deep cleaning and deodorization fee of $3,000 MXN will be applied to any guest who smokes in rooms or areas of the hotel. Furthermore, failure to comply with this policy entitles us to terminate your reservation and stay at the hotel at our sole discretion, and you must leave the hotel immediately without compensation or refund. You will be responsible for any costs, losses or damages incurred by the hotel, including, without limitation, any loss or damage to the hotel room, premises or property or incurred by hotel guests or third parties. , arising from your failure to comply with this policy. The hotel also reserves the right to charge you for any such costs, losses or damages incurred by the hotel or any hotel guests or third parties. Additionally, the hotel reserves the right to ask you to leave the hotel and remove your belongings from the room immediately if, in our sole discretion, we believe that you have used the room irresponsibly or in a manner that compromises the safety of the hotel. hotel room, the hotel facilities, other hotel guests, our staff or any other person or the reputation of the hotel, or cause damage and/or harm to it, without compensation or reimbursement to you. No user has the right to provide accommodation to another person or have employees without the consent of Administration, making the corresponding arrangements for their registration and fee. The guest is strictly prohibited from: 1. Making annoying noises, causing altercations, introducing or using musicians, animals, chemicals, drugs or food in the hotel for preparation in the rooms in general, any act that disturbs or inconveniences other hotel guests. 2. Use the rooms for acts prohibited by law or hold meetings that are intended to disturb public order or disobey current laws or regulations. 3. Using electrical currents, water, goods and objects in the rooms and common areas of the hotel irrationally or for other purposes. 4. Visitors not registered at the reception are not allowed access to the rooms. If there is an extra person in the room, the occupancy value will be charged to the client's account. 5. Playing musical instruments, radios or televisions at high volume or loud parties is prohibited. 6. Other than designated suites, cooking is not allowed in rooms or balconies. The visits, searches, inspections and other procedures that the authorities intend to carry out within the rooms in the fulfillment of their functions will be carried out with the strictest adherence to constitutional guarantees. When the guest violates the provisions of this regulation, their contract will be terminated and immediate vacancy may be demanded and carried out with the help of the authority without the guest having the right to reduce their debt and pay any damages caused by their actions.
PETS
The hotel reserves the right of admission when the guest presents with animals that are not service or emotional support animals. In case of broke this guest should pay for deep cleaning and deodorization fee of $3,000 MXN
DAMAGE
You are responsible for any damage caused to your assigned room(s) or hotel facilities or property caused by you or anyone in your party (whether staying at the hotel or not) during your stay. The hotel reserves the right to retain your credit card and/or debit card details and charge or debit such card(s) as it, in its sole discretion, deems appropriate to offset or repair the loss, damage, costs or expenses incurred or suffered by the hotel as a result of the foregoing. Regardless, the hotel reserves the right to initiate legal proceedings against you without prior notice. Hotel Tramonto Mazatlán has the following penalties:
- Cash deposit for damage to the room: 1000.00 Mexican pesos
- Lost bracelet: $250.00 Mexican pesos.
- Lost physical key: $150.00 Mexican pesos.
- Access card: $250.00 Mexican pesos.
- Pool card: $40.00 US dollars.
- Damaged or lost towels: $200.00 Mexican pesos.
- Damaged or lost bedding: $250.00 Mexican pesos.
- Damage to the room: It will depend on the severity of the damage.
- Extra people: $500.00 Mexican pesos per night. The amount admitted per extra person is subject to the hotel's discretion.
- Day pass: $250.00 Mexican pesos Adults and $150.00 Mexican pesos Children 1-5 years old.
Any of the damages listed above may be automatically deducted from your deposit or cards.
CHANGES TO THESE TERMS AND CONDITIONS
 The hotel reserves the right to cancel, amend, or vary the arrangements and content presented on the hotel website and/or change, amend, vary, or add to these terms and conditions at any time without prior notice. You will be notified of any changes to these terms and conditions as they become available on the hotel's website. The terms and conditions described here may be subject to change.