Property Name: Ponds Resort
Street Address: 91 Porter Cove Rd
City : Porter Cove - New Brunswick
Postal Code : E9C 2J3
Phone: (506) 369-2200
- Audio / Visual equipment rental
- Baggage storage
- Fax services
- Meeting rooms
- Photocopying services
- Air conditioning
- Contactless check-in / check-out
- Fireplace, outdoor
- Guest parking
- Hand sanitizer provided
- Hot Tub
- Non-smoking rooms
- Outdoor furniture
- Picnic area
This property has the following check-in and check-out times and policies:
Check-In: 3:00 PM
Check-Out: 11:00 AM
Late Check-out Hour: 12:00 PM
Late Check-out Fees: $25.00
Late check-out (after 11:00 AM and before 12:00 PM) may result in a fee.
Property and Cancelation Policies :
To confirm a reservation, a deposit of 40% of the total amount of your stay will be charged to your credit card upon booking. We will then process the remaining 60%, 24 hours before arrival. SHOULD you want to change final payment or make other arraignments, please call us at 506-369-2200.
Life happens. We get that. POND'S Cancellation Policy for reservations, with a deposit paid and cancelled (7) seven days prior to your check-in date (date booked) will receive a refund for the deposit amount paid.
For reservations with a deposit paid and cancelled (48) forty-eight hours prior to your check-in date (date booked), will receive a credit for a future stay (valid for one year).
For reservations cancelled after (48) forty-eight hours, there will be NO refund or credit, and you will be charged in full.
Terms and Conditions
Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the cabin may be reassigned. We will charge your credit card within 24 hours after we have confirmed your reservation. The hotel has the right to cancel your reservation if we do not receive the Pre-Payment Deposit. We will send you a cancellation confirmation via email immediately after cancelling your booking. All rates for cabins are subject to 15% HST.
STANDARD BOOKING POLICY
When you make a reservation, you are booking a cabin type (not a specific cabin number). Each cabin type includes similar cabins of similar size and equipment, however, interior design can be different. Reservations can only be taken and confirmed by making an advance payment of 40% of the full rental amount. This can be paid using debit (in person) and credit cards. We will process your booking within 24 hours of receiving your request. Please note, your booking has not been made or verified until you receive a confirmation email from us.
We all LOVE our Wi-Fi, right? It's even better when it's free! Should there be a Wi-Fi outage due to inclement weather or any reason beyond our control, we will not be issuing a refund. The rural life is real!
Breathe easy. Pond's Resort is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in cabins or strong lingering smoking scents in cabins will result in a disappointed look and a $250.00 room cleaning fee. Please smoke outside and dispose of materials in the receptacles provided.
COOKING IN CABIN POLICY
Please practice safe cooking habits and do not leave burners on unattended. Please do not cook with strong smelling ingredients. Lingering smells that require room closure and deep cleans will be charged a cleaning fee of up to $250.00. Fire extinguishers are in all cabins and inspected yearly. Cooking is Not Allowed in non-cooking cabins (kitchenettes) or GeoDomes (kitchenettes).
HOT TUB POLICY
Hot Tubs are cleaned prior to your arrival and rechecked the morning of your arrival; if there are any problems please let us know immediately. Shower prior to getting in the Hot Tub to remove, lotions, make-up, etc. this will help keep your hot tub clean. If there is an issue, we will endeavor to fill the problem as quickly as possible. If we unable to do so, we will issue a refund of $20.00 per day as a recourse for not being able to use the Hot Tub.
We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value. Pre-existing damages or cabin issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. The resort allows guests, with permission, to receive occasional packages and special deliveries at the property. We are not responsible for the packages or their contents or the storage of them. Sing your heart out and have passionate conversation all day long, but from 11:00 p.m. to 7:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleep time).
Are we pet friendly? You bet! A maximum of two pets are allowed per cabin. There is a pet cleaning fee of $35.00/per stay. Just make sure your furry friends do their business in the non-walking areas, you are responsible for cleaning up the "pooh", and stay on a leash when outside the cabin. No rogue puppies and, sorry … no pets in the Office, Pub, or Restaurant (that’s the health department’s call). Should your pet cause property or item damage, an incidental fee will be charged at market value to your credit card on file. Any funds remaining from the pre-authorized amount will be released after check-out and, dependent upon your bank’s policy, will reflect on your account within 10 business days. No reptiles, ranch animals or venomous creatures please - seriously, I can tell you stories!
EXTENDING YOUR STAY
After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive. If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check-out date. We will do our best to accommodate your new plans and this can include relocating you to a similar cabin should this be necessary.