Kick off your Laos adventures at Mad Monkey Luang Prabang! We offer travel planning and adventure based tours to local must-see spots, such as the Instagram-famous Kuang Si Waterfalls and nearby Pak Ou Caves. Mad Monkey Luang Prabang boasts a rooftop infinity pool, lounge style terrace overlooking the surrounding lush palm forests, an onsite fire pit, and industrial style entrance bar and restaurant that will serve up our signature social events and parties.
Property Name: Mad Monkey Luang Prabang
Street Address: Ban Naviengkham
Apt, suite, floor etc. : Luang Prabang
City : Luang Prabang - Louangphabang
Postal Code : 1111
Phone:
+2093215746
Email:
luangprabang@madmonkeyhostels.com
Amenities
- Baggage storage
- Swimming pool
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In:
2:00 PM
Check-Out:
11:00 AM
Property and Cancelation Policies :
For bookings made through our website or app, our cancellation policy is simple: you must cancel your booking with a minimum of 24 hours' notice before your check-in time. Our check-in time starts at 2 PM.
So, if you were supposed to arrive and check in on Tuesday, you’ll need to cancel before 2 PM on Monday. If you cancel within 24 hours of check-in time, you will be charged the balance of your first night's stay.
Group Cancellations
Groups of 10 people or more must email groups(at)madmonkeyhostels.com for prior approval before booking. We reserve the right to cancel, without notification, any reservation for a group of 10+ that has been made online and not been pre-approved by email. This is just because we can’t ensure we can meet your group’s needs unless we’ve spoken with you by email first!
How to Cancel Your Reservation
If you made your reservation with a third party such as Hostelworld, then you need to cancel your reservation through that platform. If you booked directly with us — in person, through our website or our app — you may email customer service (cs (at) madmonkeyhostels.com) to cancel your booking. Your cancellation is not confirmed until you have received an email back from us.
Your Reservation Deposit
If you have booked with an online travel agent such as Hostelworld.com, any deposit that you paid at the time of booking was a commission kept by their company. Mad Monkey does not receive any deposits paid on external booking sites or apps. Refunds of those deposits are completely the purview of the online travel agent. You will need to contact them to discuss it.
No Show Policy
If you do not turn up for your booking on the date you have defined, your booking will be cancelled and you will be charged for the full value of your booking to your credit card. If you do not turn up on the day of your booking but instead turn up a day later, there is, unfortunately, no guarantee that we will have a room or a bed available for you. When you do not appear on your Check-In date, we have to assume you aren’t coming and your room is considered available to book. Our hostels are always full or nearly full, so odds are the room or bed will be taken. For this reason, please double and triple check your booking dates!
Terms and Conditions
Mad Monkey is a private business; by booking with us you agree in full to the Terms, Conditions, and Privacy Policy that are defined on our website: http://www.madmonkeyhostels.com/terms-conditions/.
Payment Policy
You will be required to pay the balance owing, as well as any deposits, for your room in cash when you check in.
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