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El Kanah Retreat is a stunning accomodation and conference centre. After the 2009 bushfires, El Kanah re-opened in 2013 and we are proud to be able to offer a wide range of accommodation and services to meet the needs and budgets of our guests. Whether you are travelling as a visitor to the area; travelling with the kids; maybe looking for Group or Conference accommodation; or simply need some rest and relaxation, we will have something special for you. We have a luxurious Guesthouse with private lounges and dining facilities or we have "The Village" with our warm and inviting self-catered Cabins and Lodges. 

Whatever you are looking for in an accommodation, we believe you can find it here at El Kanah Retreat.


Property Name: El Kanah Retreat

Address 1: 975 Buxton-Marysville Road

City : Marysville - Victoria

Postal Code : 3779

Contact Name: Travis Thole

Phone: 1300 512 649

Email: hello@elkanahretreat.com.au

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Elevators
  • Laundry service
  • Lounge
  • Meeting rooms
  • Photo copying service
  • Printer

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 14:00

Check-Out: 10:00

Late Check-Out Hour: 14:00

Late Check-out Fees: 25%

Late check out (after 10:00 and before 14:00) may result in a fee.

Property and Cancellation Policies :

Partial Charge - First Night Stay - If cancelled within 2 days of arrival

Terms and Conditions

STANDARD TERMS & CONDITIONS
By booking accommodation you accept the following terms and conditions. These terms and
conditions are subject to change without notice. Please see Group Terms and Conditions for all group bookings

BOOKINGS
 Reservations are subject to availability and pricing at the time of booking.
 Bookings are charged per room. Fees apply for additional guests in the room.
 Rates are in Australian dollars (AUD) and include GST.
 Any verbal quote is an estimate which will be subject to confirmation by email.
 Credit/debit card details will be placed on file at the time of booking. No charges will
be made at the time of booking.
 Every booking includes a complimentary continental breakfast in our dining hall.

CANCELLATIONS
 Standard cancellations or changes must be advised 24 hours prior to check-in date.
Any cancellations thereafter will incur a charge of the first nights’ accommodation
cost.
 No shows for standard bookings will be charged for the first night of accommodation.
 Non-refundable reservations cannot be cancelled or modified once the booking is
made. Any cancellations will incur full charge of the accommodation cost.
ARRIVAL & DEPARTURE
 Check-in time is from 2.00pm. Please notify El Kanah if you expect to arrive after
5.00pm
 Photo identification may be required at check-in.
 Guests will be charged the full booking amount on arrival, including any pre-
purchased add-ons, such as food packages and services.
 Check- out time is prior to 10.00am.
 Early check-in or late check-out are subject to availability and may incur an additional
fee.

ROOM SERVICING
 Bookings do not include room servicing unless the stay is for 8 or more nights, in
which case the room will be serviced on the fourth day.

PARKING
 Parking is available on-site at no cost. Cars are parked at the owner’s risk. 

PAYMENTS, RATES AND CHARGES
 Any incidentals, purchases, or other charges will be debited from your credit/debit
card within 48 hrs of you departing the property.
 Payments are accepted by Visa and MasterCard only.
 Credit/debit card details will be stored in accordance with our privacy policy.

SMOKING
 Smoking is strictly prohibited inside rooms, all common areas and within 5 metres of
any doorway or window.

CLEANING AND DAMAGES
 If a room is left in an unacceptable state an additional cleaning fee may be charged
to the guest’s credit/debit card. 
 Damages to the property or breakages by a guest, or a guest’s visitor, must be
reported to management immediately. Breakages, damages or removed items may
be charged to the guest’s credit/debit card.
 Lost or stolen keys will incur a $100 fee.

LIABILITY AND PROPERTY
 Damage, breakages, theft and losses of guests’ property are the guests’
responsibility during their stay.

PARTY POLICY
 A no party policy applies to all guests staying at the property.
 Guests are expected to be quiet between 9pm-7am.

PETS
 No pets are allowed at El Kanah.

CHILDREN
 Children shall be supervised by adults at all times.

FIRES
 No candles, naked flames, barbeques or campfires shall be lit inside or on the
property without permission of the manager.

EVENTS BEYOND CONTROL
 El Kanah is not responsible for any loss arising out of any occurrences or conditions
beyond its control, including but not limited to acts of terrorism, acts of God, defects
of vehicles, war, strikes, theft, delay, cancellation, civil disorder, government
regulations or changes in itinerary or schedule.

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