Property Information
Welcome to Hay's Wood Retreat, an idyllic escape set in the heart of the Norfolk countryside. Immerse yourself in the serenity of nature while enjoying the comfort and luxury of our self-catering lodges. Whether you're seeking a cosy getaway for two or planning a large family retreat, we offer 2-bedroom, 3-bedroom, and 4-bedroom lodges designed to provide a perfect blend of rustic charm and modern convenience.
Accommodations: Our thoughtfully furnished lodges feature spacious living areas, fully equipped kitchens, and private bathrooms. Embrace the warmth of our underfloor heating during chilly evenings, and unwind on your private patio, surrounded by the tranquil beauty of the woodlands.
Woodland Walking Trails: Explore the wonders of nature with our four well-maintained woodland walking trails. Wander through ancient trees, breathe in the crisp country air, and encounter the vibrant wildlife that call Hay's Wood home. The trails cater to all fitness levels, making them perfect for a leisurely stroll or an invigorating hike.
Coffee Lounge: Relax in our cosy coffee lounge and reception area. Whether enjoying ice cream in the sunshine, overlooking the lake on our large patio area, or soaking in the ambiance created by our open fire and atmospheric wooden beams—an ideal setting for socialising and quiet moments.
Accommodations: Our thoughtfully furnished lodges feature spacious living areas, fully equipped kitchens, and private bathrooms. Embrace the warmth of our underfloor heating during chilly evenings, and unwind on your private patio, surrounded by the tranquil beauty of the woodlands.
Woodland Walking Trails: Explore the wonders of nature with our four well-maintained woodland walking trails. Wander through ancient trees, breathe in the crisp country air, and encounter the vibrant wildlife that call Hay's Wood home. The trails cater to all fitness levels, making them perfect for a leisurely stroll or an invigorating hike.
Coffee Lounge: Relax in our cosy coffee lounge and reception area. Whether enjoying ice cream in the sunshine, overlooking the lake on our large patio area, or soaking in the ambiance created by our open fire and atmospheric wooden beams—an ideal setting for socialising and quiet moments.
Boutique Gym: Maintain your fitness routine in our state-of-the-art boutique gym, surrounded by the beauty of nature. The gym is equipped with the latest exercise equipment, offering a rejuvenating space for guests to stay active and energised during their stay.
Highland Cows and Nature: Encounter the charm of our Highland cows and sheep grazing peacefully in the meadows surrounding the lodges. At Hay's Wood Retreat, we are committed to preserving the natural beauty of the area, providing guests with the opportunity to connect with local wildlife and appreciate the untouched splendour of the Norfolk countryside.
Nearby Attractions: We are conveniently located to many fantastic nearby attractions, most notably the prestigious Sandringham Estate. Hay's Wood Retreat is located near the historic town of King's Lynn and is a 10 minute drive from King's Lynn train station.
Escape to Hay's Wood Retreat for an unforgettable experience where luxury meets nature. Whether you seek adventure on our woodland trails or relaxation in the comfort of your cabin, our retreat provides the perfect setting for an idyllic Norfolk getaway. Book your stay now and create cherished memories in this peaceful slice of paradise. Step into nature, whilst sleeping in luxury.
Please note: We are a cashless site
Property Name: Hays Wood Retreat
Street Address: Setch Road, Blackborough End, King's Lynn
Apt, suite, floor etc. : Setch Road, Blackborough End
City : King's Lynn - Norfolk
Postal Code : pe32 1sl
Phone: 01553606000
Email: bookings@hayswoodretreat.com
Leaflet | Map data © OpenStreetMap
Amenities
- Fitness center
- Meeting rooms
- Accessible Parking
- BBQ facilities
- Buzzer / wireless intercom
- Carbon monoxide detector
- CCTV outside property
- Coffee Shop
- Designated smoking area
- Facilities for disabled guests
- Fire extinguishers
- Garden
- Guest accommodations disinfected between stays
- Guest parking
- Guests can opt out of daily room cleaning
- Heating
- Internet
- Linens, towels, laundry washed per local authority guidelines
- Non-smoking rooms
- Outdoor furniture
- Outdoor play equipment
- Picnic area
- Smoke alarms
- Smoke-free property
- Terrace
- Vending machine (drinks)
- Vending machine (snacks)
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 4:00 PM
Check-Out: 10:00 AM
Property and Cancelation Policies :
Full Charge - Full Deposit - If canceled within 1 days of arrival
Terms and Conditions
Hay's Wood Retreat Policies
1. Definitions
1.1. Guest: Any individual staying at or visiting Hay’s Wood Retreat.1.2. Lead Booker: The individual responsible for the booking and all associated guests.1.3. Lodge: Any accommodation unit at Hay’s Wood Retreat.1.4. Reception: The main building where guests can check in, check out, and request assistance.1.5. Grounds: All outdoor spaces within Hay’s Wood Retreat.2. Check-in Policy
2.1. Check-in is available from 16:00 onwards.2.2. Guests arriving after 17:00 must notify Hay’s Wood Retreat in advance.2.3. Lodge keys are available at reception during opening hours or via a key safe if reception is closed. Key safe details will be provided before arrival.2.4. Full payment must be received before check-in can be completed.2.5. Guests will receive a lodge key and a blue gate fob for entry through the main electric gate. Lost keys or fobs will incur a replacement charge.2.6. Guests checking in via reception will receive local information including nearby shops, restaurants, attractions, and amenities.2.7. Guests collecting keys from a key safe can find a welcome book in their lodge with essential information.3. Check-out Policy
3.1. Check-out time is 10:00.3.2. Late check-out (up to a maximum of 2 hours) is subject to availability and incurs a charge of £10 per hour.3.3. Keys must be returned to reception or placed in the designated post box at reception.3.4. A full inspection of the lodge will be conducted after check-out. Any damages or breakages may result in additional charges.4. Booking Extensions
4.1. Guests may extend their stay subject to availability.4.2. Extension requests should be made before arrival or at least 24 hours before the scheduled check-out date.5. Cancellation Policy
5.1. Guests may cancel their booking and receive a full refund if the cancellation is made at least 24 hours before the scheduled arrival date.5.2. Cancellations made on the day of arrival or later are non-refundable.5.3. Cancellations must be confirmed in writing.5.4. For event cancellations, refer to the Event Policy.6. Minimum Age Requirement
6.1. The lead booker must be at least 18 years old to book a lodge.7. Standard Booking Price Includes:
7.1. VAT7.2. Utilities (water and electricity) - Additional charges apply for electric car charging.7.3. WiFi7.4. Towels, bed linen, and hairdryer7.5. Cleaning before and after the stay7.6. Lodge amenities as detailed on our website8. Lodge Allocation
8.1. Guests book a lodge type, not a specific lodge.8.2. Lodge layouts are similar, but interior designs may vary.8.3. Bookings are processed within 24 hours, and confirmation will be sent via email.9. Damages & Liability
9.1. Guests must treat the lodge and its furnishings with care.9.2. Any damages must be reported immediately.9.3. The lead booker is financially responsible for damages beyond normal wear and tear.9.4. A damage assessment will be conducted after check-out, and an invoice for repairs/replacements will be issued if necessary.10. Smoking Policy
10.1. Smoking (including e-cigarettes and vapes) is prohibited inside lodges and the event centre.10.2. Smoking is permitted on lodge patios with doors closed to prevent smoke from entering.10.3. Cigarettes must be extinguished in provided ashtrays and disposed of in external bins.10.4. Smoking is not permitted on the event centre patio or the grounds due to fire risks and wildlife protection.11. Alcohol Policy
11.1. Hay’s Wood Retreat does not have a licensed bar.11.2. Alcohol brought to the site must only be consumed within lodges or on lodge patios.11.3. Alcohol consumption is not permitted in the grounds or event centre.12. Dog Policy
12.1. A maximum of two dogs are allowed in pet-friendly lodges.12.2. No dogs are allowed in non-pet-friendly lodges or the event centre (except assistance dogs).12.3. Dangerous dog breeds are not permitted.12.4. Dogs must be on a lead at all times outside the lodge.12.5. Owners must clean up after their dogs and dispose of waste in designated bins.12.6. Dogs must not be left unattended in lodges and are not permitted on furniture or beds.12.7. Persistent barking or aggressive behaviour may result in the guest being asked to leave.13. Termination Policy
Hay’s Wood Retreat reserves the right to terminate a booking without refund if:13.1. More guests stay than agreed.13.2. Excessive noise is made between 23:00 and 08:00.13.3. A lodge is sublet.13.4. Pets are found in a non-pet-friendly lodge.13.5. Guests engage in aggressive or abusive behaviour.13.6. Illegal substances are used or excessive alcohol consumption occurs.13.7. Open flames (excluding cigarettes) or explosives (e.g., fireworks) are used.13.8. Guest safety is compromised, or the lodge is at risk. Staff reserve the right to access the lodge if necessary.14. Housekeeping Policy
14.1. No daily room cleaning is provided.14.2. Fresh towels or linen are available upon request (charges may apply).15. Cashless Payment Policy
15.1. Hay’s Wood Retreat operates as a cashless site.15.2. Accepted payment methods:- Debit/Credit cards (Visa, Mastercard, etc.)
- Contactless payments
- Mobile wallets (Apple Pay, Google Pay, etc.)15.3. The vending machine accepts coins.15.4. Guests must ensure they have valid payment methods before arrival.
16. Guest Safety Policy
16.1. Employee discretion ensures guest privacy and security.16.2. No guest identity, lodge number, or presence will be disclosed without legal requirement.16.3. CCTV is in operation across the site.17. Gym Use Policy
17.1. The gym is used at the guest’s own risk.17.2. A gym disclaimer must be signed before first use.17.3. Minimum age for gym use is 16.18. Parking Policy
18.1. One vehicle is permitted next to each lodge.18.2. Additional vehicles must use the main car park.18.3. Parking on grass areas is strictly prohibited.18.4. Vehicles are left at the owner’s risk.Hay's Wood Retreat - Event Terms & Conditions
1. Definitions
1.1 "Event" refers to any booking that includes more than five lodges. 1.2 "Guest(s)" refers to individuals attending the event and any public guests staying on-site. 1.3 "Exclusive Use" refers to an event that has booked the entire site as per our package requirements. 1.4 "Shared Use" refers to an event that takes place while the site remains open to public guests. 1.5 "Organiser" refers to the individual or entity responsible for booking and managing the event. 1.6 "Events Centre" refers to the entire building, including the reception, gym, commercial kitchen, serveries, and all event rooms.
2. Lodge Cancellation Policy
2.1 Lodges booked as part of an event may be cancelled as follows:
- Free cancellation up to 4 weeks before the arrival date.
- Cancellations between 2 and 4 weeks before arrival will incur a 50% charge of the total lodge cost.
- Cancellations made from 2 weeks before arrival up to the arrival date will be charged 100% of the total lodge cost.
3. Event Bookings & Use of Event Spaces
3.1 Room & Venue Hire
- Events may hire out individual rooms on an hourly basis or hire the entire Events Centre.
- All events must share the site with public guests unless exclusive use is booked.
- Events must be booked for a minimum of 2 nights, except for weddings, which may be booked for 1 night.
- Hay’s Wood Retreat does not hold a day licence and cannot accept day guests. All attendees must stay overnight.
- The Events Centre closes at 11:00 PM due to licensing restrictions and cannot be open past this time under any circumstances.
3.2 Shared Use Policy & Liability Waiver
- Events operating under Shared Use conditions must ensure that their guests do not disrupt public guests.
- If disruption occurs, and Hay’s Wood Retreat is required to issue refunds to public guests, the Event Organiser will be liable for covering these costs.
4. Exclusive Use Packages
4.1 Classic Package
- Requires a minimum booking of 18 lodges.
- Events Centre hire: £1000 per night.
- Includes:
- Access to the Main Hall
- Exclusive Use of the Media Centre
- Professional Commercial Kitchen
- Pre-Designed Setups
- Additional Terms:
- No external equipment or items may be stored at Hay’s Wood Retreat.
- Events must use our table layout.
- Events are indoor only.
4.2 Bespoke Package
- Requires a minimum booking of 15 lodges.
- Events Centre hire: £1250 per night.
- Includes:
- Customised Designs and Layouts
- Pre-Event Consultations
- Indoor and Outdoor Options
- Access to Additional Features
- Additional Options:
- The Organiser may hire marquees, specialty décor, and unique entertainment at an additional cost.
5. Payment & Documentation
5.1 A 10% deposit is required at the time of booking to secure an event space or exclusive use package. 5.2 The remaining balance must be paid no later than 4 weeks prior to the event. 5.3 All paperwork, lodge allocations, and required documents must be submitted by the Lead Booker 4 weeks before arrival. 5.4 Any additional costs for damages, excess cleaning, or policy violations will be charged post-event. 5.5 For last-minute bookings made less than 4 weeks before the event date, full payment and all required documents must be submitted within 7 days of booking.
6. Catering & Kitchen Use
6.1 The Lead Booker is responsible for hiring any external caterers. 6.2 All caterers must complete the required documentation and hold official certification before being permitted on-site. 6.3 Only individuals with the appropriate documentation will be allowed access to the commercial kitchen. 6.4 Caterers must review and acknowledge what Hay’s Wood Retreat does and does not supply before arrival. 6.5 Hay’s Wood Retreat is a dry site; however, caterers can be hired at an additional cost. Alcohol cannot be served inside the Events Centre, but may be served outside in designated areas.
7. Media Centre Use
7.1 The Media Centre is not staffed by Hay’s Wood Retreat and can only be used by a qualified technician. 7.2 The technician must meet with our on-site technician prior to the event to receive instructions on how to use the equipment. 7.3 This meeting must be pre-arranged and booked no later than 4:00 PM on the arrival date. 7.4 Failure to complete this meeting will result in the Media Centre being locked and unavailable for use, including microphones, sound systems, TVs, and stage lighting.
8. Guest Conduct & Damages
8.1 The Organiser is responsible for ensuring all guests comply with site rules. 8.2 Any damages caused to property, lodges, or event spaces will be charged to the Organiser. 8.3 Noise must be kept to a minimum after 10:00 PM.
9. Liability & Insurance
9.1 Hay’s Wood Retreat accepts no liability for:
- Loss, theft, or damage to personal property.
- Injury or accidents that occur due to negligence of the event organisers or guests.
10. Force Majeure
10.1 Hay’s Wood Retreat is not liable for cancellations or disruptions caused by circumstances beyond our control, including but not limited to:
- Extreme weather conditions
- Natural disasters
- Government restrictions
11. Amendments & Discretion
11.1 Hay’s Wood Retreat reserves the right to amend these Terms & Conditions as needed. 11.2 Failure to adhere to any policy outlined may result in additional charges or refusal of future bookings.
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