URBAN H LIMITED T/A 73 OAKLEY SQUARE TERMS AND CONDITIONS

These Terms are applicable to all Contractsof any kind made by Urban H Limited (T/A 73 Oakley Square) and itsclients (“the Clients”) and apply to all reservations, bookings and agreementsfor accommodation, dining, and use of all services at 73 Oakley Square.Clients are invited to read these provisionsand note their responsibilities, arrangements for payments, cancellation termsand limitations on the liability of 73 Oakley Square. The Contract is conditional onthe payment of the Deposit.

TERMS OF SUPPLY

1. INTERPRETATION
1.1 In these Conditions: “Arrival” means the date on which the Services are to be provided or shall start to be provided by 73 Oakley Square; “Client” means the person for whom 73 Oakley Square has agreed to provide the Services in accordance with these Terms; “Contract” means the contract for the provision of the Services including these Terms as appropriate; “Deposit” means the payment specified in clause 5 and Schedule; “Services” means the provision of accommodation and/or supply of food and beverages and other Services by 73 Oakley Square for the Client described in writing by 73 Oakley Square and on its website or in its brochure. “Schedule” The Schedule of deposits and payments and cancellation terms annexed to this Agreement; “Standard Charges” means the charges shown in any brochure of 73 Oakley Square or other published literature relating to the Services in force from time to time; “Terms” means these terms and conditions. “Group” a group booking comprises six rooms or more and may also include other contracted services and use of 73 Oakley Square's facilities The headings in theseTerms are for convenience only and shall not affect their interpretation.

PROVISIONALRESERVATION AND CONFIRMATION OF RESERVATIONS

If 73 Oakley Square confirms the reservation this Contract is conditional on the Client supplying credit card details and theauthority for charges to be deducted (including cancellation charges) on thepayment terms outlined in the Schedule.If credit card details and payment authorityis not given to 73 Oakley Square by the Client thensubject to any outstanding obligation due to 73 Oakley Square from the Client theContract will cease to be of effect. The Services that are the subject of theprovisional reservation will be released and resold without any furthernotification to the Client.

SUPPLY OF SERVICES

73 Oakley Square shall provide the Services tothe Client subject to the Contract.The Client shall at its own expense supplythe Marloes with all necessary data or other information relating to theServices within a sufficient time to enable 73 Oakley Square to provide the Servicesin accordance with the Contract. The Client shall ensure the accuracy of allsuch information. Specific information requirements are contained in theSchedule. 73 Oakley Square may at any time without notifying the Client make anychanges to the Services which are necessary to comply with any applicablesafety or other statutory requirements, or which do not materially affect thenature or quality of the Services. 73 Oakley Square does not condone any form ofbullying or harassment in the workplace. If the harasser is a guest or avisitor to the hotel, the employee should instead convey promptly and clearlytheir feelings of discomfort to a manager and explain if it is interfering withtheir work. The manager will then deal with the matter in the most appropriatemanner. The employee is strongly discouraged from raising this personally withthe guest.

CHARGES

The charges payable by the Client shall be detailed in writing by 73 Oakley Square. If no charges are specified or additional and varied Services are provided to the Client, the Client shall pay the Standard Charges at the prevailing rate on the day the Services are provided and any additional sums which are agreed between 73 Oakley Square and the Client for the provision of the Services. 73 Oakley Square may vary the Standard Charges from time to time. All charges quoted to the Client for the provision of Food and Beverage Services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated.

WEBSITE INFORMATIONAND PRICES

73 Oakley Square information may contains technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. 73 Oakley Square does not assume responsibility or liability for any such inaccuracies, errors, or omissions, and shall have no obligation to honour reservations or information affected by such inaccuracies. 73 Oakley Square reserves the right to make changes, corrections, cancellations, and/or improvements to 73 Oakley Square information, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

DEPOSIT PAYMENTS

The different requirements for Deposits are set out in the Schedule and Welcome Letter sent.

PAYMENT

The payments to 73 Oakley Square to be made by the Client (including Deposits) are to be made on the date(s) and in the amounts to be calculated as specified in the Schedule. If any services under the contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of 73 Oakley Square. Any additional charges due to 73 Oakley Square from the Client for the Services shall be paid by the Client on the presentation of an invoice. At the time of booking or before arrival, a full amount pre-payment can be taken for all non-prepaid accommodation bookings within 7 days of arrivals including the security deposit of £350 .For all guests arriving at the hotel, 73 Oakley Square reserves the right to pre-authorise a credit card in the amount of the total spent on room and incidentals. The hotel reserves the right to top up the amount held through the stay if required. If you are unable to provide 73 Oakley Square with a credit card on check-in, a debit card can be used and a full prepayment will be required on arrival. Non-Refundable Rates: Please note payment can be taken from your credit card at any time after the booking is made.  Standard Rates: Please note payment must be taken at any time and within 7 days from the booking arrival date. Security Deposit: this must be taken 7 days before arrival or check-in won't be granted and your booking could be cancelled. A member of our Team will be in touch with you shortly after the booking is made in order to proceed with the payment of your reservation. Please kindly be informed that your reservation will only be confirmed once the payment has been received. This payment is not refundable in the event of any amendment or cancellation. Cash Payment is not accepted – a valid credit or debit card must be provided and adequate authorisation taken. All charges are to be settled prior to the client arriving at the hotel. The client is deemed to have authorised the settling of all outstanding charges which can be processed by the Hotel using any creditor debit card details held on file. Commission payments will only be made by 73 Oakley Square for rooms reservations that are not more than 12 months past the guest departure/ reservation date.  The commission invoice must be received within six months of the departure/reservation date.

CANCELLATION CHARGES(‘NO SHOWS’)

The Client agrees to pay charges to 73 Oakley Square in the event of cancellation of the Services or if the Client and/or their guests fail to take up the Services at the time and on the day specified in the Contract. The cancellation charges are calculated by reference to the Scheduled provided. 73 Oakley Square will provide a cancellation number to a Client in the event of the Client making a cancellation and that number must be used in any future dealings with 73 Oakley Square.

VARIATION IN SERVICESREQUIRED

Any variation of numbers, accommodation requirements specified for the Services or other changes or additions must be agreed upon by the Client and 73 Oakley Square in writing.

LIABILITY OF 73 OAKLEY SQUARE

When 73 Oakley Square supplies the Services which includes any services supplied by a third party, 73 Oakley Square does not give any warranty, guarantee or other terms as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty, guarantee or indemnity given by the person supplying the services to 73 Oakley Square. 73 Oakley Square shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client. Except in respect of death or personal injury caused by 73 Oakley Square's negligence, or as expressly provided in these Terms, 73 Oakley Square shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other terms, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of 73 Oakley Square, its servants or agents or otherwise) which arise out of or in connection with the provision of the Services (including any delay in providing or failure to provide the Services) or their use by the Client, and the entire liability of 73 Oakley Square in connection with the Contract shall not exceed the number of 73 Oakley Square's charges for the provision of the Services, except as expressly provided in these Terms.

CANCELLATIONS BY THE HOTEL

The Hotel may cancel the Booking:

1. If the booking might prejudice the reputation of the Hotel;
2. If the Hotel becomes aware of any deterioration in the Client’s financial situation such that the Hotel reasonably considers the Client may not be able to fulfil its material obligations under the Agreement; or
3. If the Client fails to pay any sum when due including the security deposit 7 days prior to arrival.

73 Oakley Square may (without limiting any other remedy) at any time terminate the Contract by giving written notice to the Client due to unforeseen or extraordinary circumstances. If it has to do so, it will notify you as soon as possible. 73 Oakley Square may (at its discretion) offer you an alternative date and/or product if it is able to do so, and inform you of its impact on the price of your booking. 

CLIENTRESPONSIBILITIES

Smoking is prohibited in all public areas of the hotel including all apartments. To ensure the comfort of our non-smoking guests, a charge will be applied for smoking in any apartment. ACCOMMODATION GUESTS Arrival and departure times for accommodation at 73 Oakley Square are 3:00pm. and 11am respectively and must be strictly adhered to by the Client on all occasions. The Client is responsible for the behaviour of his, or her or its guests at 73 Oakley Square and in particular for the orderly conduct of guests staying in 73 Oakley Square or otherwise making use of the Services. The Client must ensure that no noise or nuisance is caused either for the Marloes or its other guests and Clients. The Client must comply with any reasonable request of 73 Oakley Square and with any policies of 73 Oakley Square as may apply to the Services from time to time. Should a resident of the hotel wish for any item to be received or helped by 73 Oakley Square prior to arrival or following departure, advance notice will be required. The hotel retains the right to deny receipt of such items. Any costs incurred for the return will be borne by the sender. All items are left at the owner’s risk and may be subject to search. Please note that should an item be locked or sealed it is the responsibility of the owner of the item to facilitate access. 73 Oakley Square is not liable for any flood, fire or damage to the items. 73 Oakley Square requires guests to provide photographic identification during check-in.  Non-UK residents are kindly requested to provide a valid passport, while UK residents have the option to present either a valid passport or a full UK driving licence. All visitors to guest accommodation must register on arrival and provide photographic identification.

CCTV

In the public areas of 73 Oakley Square and some staff areas CCTV is in operation and video recordings may be made. Thisactivity is carried out for security and service reasons for the bettermanagement of 73 Oakley Square and security for all its Clients and staff.

PHOTOGRAPHY ANDFILMING

All professional photography or filming MUST be authorised by a member of 73 Oakley Square Leadership Team. No professional photography or filming can take place in any area of 73 Oakley Square, under any circumstances, without an assigned representative from 73 Oakley Square present. Use of The 73 Oakley Square brand name, photography, videography, 73 Oakley Square images and any 73 Oakley Square (or associated) logos including trademarks or trade names requires the prior written consent of 73 Oakley Square. None of the aforementioned can be used by any other entity for any commercial purpose. Members of 73 Oakley Square staff and 73 Oakley Square uniforms or part thereof cannot be used in the photography or filming and no staff role can be impersonated for the purposes of the photography or filming. 73 Oakley Square will take appropriate legal action to restrain any misuse or unauthorised usage of 73 Oakley Square collateral listed above.

INTELLECTUAL PROPERTYRIGHTS

All information, data and materials presented on this website and all 73 Oakley Square social media accounts, including names, logos, content, etc., as well as the colour scheme and the layout of the website, are subject to copyright, trademark rights, database rights and/or other intellectual property rights. You may use such content only if authorised by 73 Oakley Square and strictly required for permitted personal, non-commercial purposes. Any other use and/or reproduction of such content, without the prior written consent of 73 Oakley Square, is prohibited and will constitute a breach of these Terms of Use and may infringe 73 Oakley Square’s intellectual property rights.

CREDIT CARD GUARANTEERESERVATIONS AND PRE-PAYMENT

Please ensure that you arrive in plenty of time and bring a copy of your email booking confirmation. If you have prepaid in advance please also bring the credit/debit card you used to make the booking.

EMAILS

You will receive emails including requests for feedback, related to your dining experience. In addition, if selected by you at the time of making your booking (or at some other time), you may also receive information on our special offers and new information about 73 Oakley Square.

GENERAL

The Contract constitutes the entire agreement between the parties, supersedes any previous agreement or understanding and may not be varied except in writing between the parties. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law. No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered a waiver of any subsequent breach of the same or any other provision. English law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the English courts. Credit card details must be provided at the time of booking reservations. 73 Oakley Square must receive all amendments or cancellations 8 days prior to arrival for standard flexible bookings in order to avoid charges .On the day of arrival in the event of a “no-show” 100% full payment will be taken. In the case, that the guest is paying with a voucher then the voucher will be invalidated and cannot be used. Individual (up to 5) Room Bookings To confirm the booking at any time a credit card guarantee or a deposit equivalent to the total price of the accommodation paid by BACS must arrive by 3pm (UK) seven days prior to arrival. Photo identification is required on check-in if the reservation is made on the same day as the arrival date. Please note that payments by cash or cheque are no longer acceptable. Different room rates and accommodation packages have different cancellation policies, please check your reservation confirmation to confirm the applicable cancellation policy. On arrival, payment in full to have been received and signature verified to guarantee full payment. Please note that payments by cash or cheque are no longer acceptable. On departure, payment must be made in full. Please note that payments by cash or cheque are no longer acceptable. Group (5 or more) rooms.  Both parties must sign the contract and 73 Oakley Square must have received a 50% deposit of the total contracted revenue for the booking to be confirmed. This deposit is non-refundable. 73 Oakley Square must have received two (2)months (8 weeks) prior to arrival, 50% of the proforma invoice to be paid. 73 Oakley Square must have received one (1) month(4 weeks) prior to arrival, the remaining 25% of the prepayment to be made of all anticipated charges as per the proforma invoice. On arrival, payment in full is to have been received and credit card details for incremental charges are to be verified. On departure, payment in full is to be made of incremental charges incurred by the group. Schedule of Cancellation Charges for Accommodation: More than 3 months prior to the arrival, up to 50% of the rooms can be released without charge. Additional rooms released will be charged at the agreed nightly rate. 3 months – 6 weeks prior to the arrival, up to 25% of the rooms can be released without charge. Additional rooms released will be charged at the agreed nightly rate.6 weeks – 4 weeks prior to the arrival, up to 10% of the rooms can be released without charge. Additional rooms released will be charged at the agreed nightly rate.4 weeks or less prior to the arrival, all rooms released will be charged at the agreed nightly rate. DEFINITIONS. In these terms: “Contract” means the contract for the provision of the Services including these Terms and, as appropriate, any written description given by the Marloes. “External Contractor” means production companies, audio-visual companies, television, video or film crews, musicians, bands, live acts and any other performers, toastmasters, florists, photographers and designers and any other person who is contracted by the Client in connection with any of the Services. “Services” means the provision of accommodation and/or supply of food and beverages and other services by the 73 Oakley Square for the Client described in writing by 73 Oakley Square and on its website or in its brochure. GENERAL TERMS FOR EXTERNAL CONTRACTORS AND INDEMNITY 73 Oakley Square must be notified by the Client of any External Contractor the Client proposes to use and must obtain the permission of 73 Oakley Square to use the External Contractor at 73 Oakley Square. 73 Oakley Square reserves the right to refuse access to any External Contractor. Should the Client, their Guests or External Contractors engage in any conduct which, in the Hotel’s view, is unacceptable then the Hotel will request for this conduct to cease with immediate effect.  Failure to comply with such requests will result in the Clients, Guests or External Contractors being asked to leave the premises. Should the Clients, their Guests or External Contractors plan to give any kind of display, demonstration or performance than the Hotel must be advised of the entire programme, content and nature of this at the time of booking.  Failure by the Client to disclose this information may result in the Client’s reservation being immediately cancelled by the Hotel. The Client must on request supply to 73 Oakley Square copies of public liability insurance policies with a minimum limit of liability of £5 million per claim or such other insurance as may be required from 73 Oakley Square and the receipts for the last premium due for all External Contractors to cover as a minimum any damage or injury to 73 Oakley Square or any of its property, staff, any plant and equipment of 73 Oakley Square, any guest of the Client or 73 Oakley Square or of any Client resulting from any activity of the External Contractor or arising out of the External Contractor being on the premises of 73 Oakley Square or in respect of any equipment brought onto 73 Oakley Square premises by the External Contractor. Any electrical, or audio-visual equipment the Client wishes to use that is not the property of 73 Oakley Square can only be brought into 73 Oakley Square and used with 73 Oakley Square's written permission. All such equipment must comply with the I.E.E. regulations and safety standards. 73 Oakley Square may at its discretion arrange for its own contractors to inspect any such equipment. The cost of such inspection shall be borne by the Client. The Client will comply with any requirement or direction imposed by 73 Oakley Square following such inspection. The Client will comply with the policies of 73 Oakley Square in connection with the construction of any stand, exhibition stand, scaffolding, the use of any plant and equipment that it wishes to bring into 73 Oakley Square and as may generally apply from time to time. The Client will indemnify the 73 Oakley Square in connection with any loss or damage caused to 73 Oakley Square, its staff, contractors, clients and guests or to any property of 73 Oakley Square or any such persons arising out of the engagement of any External Contractors or if the Client itself brings onto the premises any equipment, plant or machinery in respect of any loss, damage, costs including legal costs that 73 Oakley Square shall incur. No signage is permitted by 73 Oakley Square in any other part of 73 Oakley Square and in particular within the public areas. The Client will comply with the terms applying to photography. Urban H Limited, Suite B4, 93 Gloucester Place, London, W1U 6JQ Registered in England No 12002290