Property Name: Kula Maya Boutique Hotel and Spa
Street Address: CAMINO AL MUELLE BARRIO 3, SAN MARCOS LA LAGUNA,
City : San Marcos la Laguna - Solola
Postal Code : 07016
Phone: +50230390316
Email: info@kulamaya.com
Amenities
- Swimming pool
- 24-hour security
- Airport shuttle
- Beach chairs / loungers
- Beach Umbrellas
- Beauty services
- Cashless payment accepted
- CCTV in common areas
- CCTV outside property
- Daily Housekeeping
- Express check-in / check-out
- Garden
- Honeymoon / bridal suite
- Hot Tub
- Internet
- Invoices
- Massage
- Non-smoking rooms
- Outdoor furniture
- Pool / Beach towels
- Refillable water stations
- Safety deposit box
- Sauna
- Smoke-free property
- Spa
- Steam room
- Terrace
- Tour Assistance
- Towels changed upon request
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 15:00
Check-Out: 11:00
Property and Cancelation Policies :
Cancellations made more than 30 days prior to check-in will receive a 75% refund or a 100% credit to be used within one year at the Hotel's availability.
Cancellations made less than 30 days prior to check in will receive a 50% refund or a 100% credit to be used within 1 year subject to Hotel availability
Cancellations made 7 days or less prior to check in will receive no refund.
Terms and Conditions
Reservation policy
Credit Card required to secure booking.
100% of the reservation to be paid is charged at the time of confirmation.
All additional services of transport and tours to be paid in full upfront and are non refundable
Check In Policy
Check In: 3pm-6pm
Check out: Before 11am
Note: we do not have a 24 front desk, please ensure if you are arriving into Guatemala City/Airport your transport to Lake Atitlan leaves on or before 2pm to arrive within the check in hours.
Minimum Age Policy
All guests must be 21 years or older to confirm guest room accommodations at Kula Maya. A valid photo ID must be presented at the time of check in if requested for age verification.
Children Policy
No children under the age of 5. Children 12 and over are charged as an adult.
Room Policy
We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value.
Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges.
We want you to feel relaxed and at home, we want everyone to feel that way, so please respect the intention of Kula Maya to be a relaxing and rejuvenating space for all, you can contribute to this by being aware that sound carries easily in our property and to be mindful of the volume of music and voices.
From 10 p.m. to 8:00 a.m. the whole property goes into hush mode for what we like to call siesta time (or sleep time).
Room Cleaning Policy
All rooms will be cleaned daily, this is mandatory so please let reception know what time is preferred between 9:00am-1:30pm. Any items found throughout your stay to be stained//damaged//missing will be charged to your room.
Pet Policy
We also love pets, just not on the property. We are a pet free hotel.
Smoking Policy
Breathe easy. Kula Maya is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a disappointed look and a $200 room cleaning fee.
Standard Booking Price
The standard booking price includes the following:
Restaurant service:
- Opening hours: 7.30am a 8pm
- "Kula Maya hosts Amo, a sophisticated and elevated Restaurant & Bar serving food daily from sunrise till dawn where you will find the best dishes in town. A special breakfast menu is available for staying guests together with other perks for being a KM client. The best restaurant and best hotel got together to allow you to indulge in the most sublime experience. Welcome to the next level."
https://www.amoatitlan.com/menu
Our Spa works from 9am till 6 pm. And you can check our services at our webpage - https://kulamaya.com/spa or we can send you our menu through email.
The link to book your services is https://www.fresha.com/es/a/spa-kula-maya-san-marcos-la-laguna-unnamed-road-ppfr-93p-l5d7jawo
LOCAL STAFF TIPS
As you prepare for your visit, we invite you to consider leaving a token of appreciation for our dedicated staff. Our team, comprised of individuals from the indigenous villages around Lake Atitlan, has worked tirelessly to provide you with the best service possible and to share their paradise with you. Your kind gestures of tipping 10% of your stay, are deeply valued and directly support our team members. Our reservation system calculates it automatically and can be charged on your card or cash at your check out. Spa and Restaurant tips are handled separately.
Guest Safety Policy
As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from.
Safety cameras are used throughout the premises, and anyone on our property may be recorded.
The hotel assumes no responsibility for any personal bodily injury incurred while using the Spa or any facilities on site.
Power Outage Policy
We can sometimes be affected by Lake or Town wide power cuts which are out of our control. There are different reasons for these, some are planned and some are not. This is the reality of living in a third world country.
For the planned power cuts we are usually given 24 hours notice however, even then sometimes these ones do not happen or happen at different times and last longer than is announced.
For planned outages we will whats app all our guests to communicate that this could occur and have the following in place:
- Provide a torch for lighting
- Have candles and other temporary lighting around
- Have back up water for hand washing and toilet flushing
- Have a phone to use for emergency calls
- Have wifi hot spot available via phone.
We will always communicate what we know about the duration of the power outages although we often do not receive any information until the power comes back on.
These will be no refunds or discounts given due to power cuts/power outages
Disability Access Policy
We currently are not equipped for the use of wheelchairs. We have plans to continue the build of our new hotel to completion with these options where feasible.
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