Property Name: Orchid House Polanco
Address 1: Campos Elíseos 76, Colonia Polanco IV sección
City : Mexico City - Distrito Federal
Postal Code : 11560
Contact Name: Paula de Diego Esplugues
- Baggage storage
- Concierge desk
- Gift shop
- Laundry service
- Room service
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Check-In: 3:00 PM
Check-Out: 12:00 PM
Property and Cancellation Policies :
The client may cancel free of charge up to 24 hours before arrival at the hotel.
In case of cancellation with less than 24 hours, you will be charged the first night of your stay. If your reservation is only for one night, 100% of your reservation will be charged.
In case of NO SHOW, 100% of the reservation will be charged, which is NON-REFUNDABLE.
For the schedules: Easter, Christmas and New Year, the discounted rates are NON REFUNDABLE.
The client may also modify their reservation WITHOUT PENALIZATION only if they get in touch with us via telephone or email AT LEAST 10 DAYS BEFORE THE DATE THAT WAS ORIGINALLY PROGRAMMED ON RESERVATION so we may have time to make pertinent changes.
Any cancellation or modification must be confirmed by the hotel via email to validate it.
In case of NOW SHOW, the hotel will charge the 100% of the reservation and this will NOT be refund.
* Special rates and non-refundable offers will be charged 100% at the time of booking and no refunds can be made.
If a reservation is made for more than one room by one guest we require 30 days notice prior to arrival in order to effect cancellation or modifications. Any reservations that HAVE NOT BEEN CANCELLED WITH 30 DAYS NOTICE will have a charge equivalent to 100% of the booking WITHOUT THE POSSIBILITY OF MODIFYING RESERVATION.
- Any and all changes are subject to availability. Please verify with our agents which rooms are open for the dates you may require.
- Does not apply in high season, holidays or weekends.
Terms and Conditions
As potential clients of Orchid House Polanco, when the reservation process is completed, our guest and it is of vital importance to earn your trust. This is a responsibility we take seriously on a day to day basis, that is why we are commend reading "Reservation, Cancellation and Reimbursement Policies" those which guide our company.
Orchid House Polanco commit to abiding by the internal rules of the hotel, also respecting and acting in accordance with that expressed under our "Reservation, Cancellation and Reimbursement Policies".
OrchidHouse is exempt of any responsibility in the supposed case misunderstandings occur on behalf of the guest caused by not reading attentively this document.
This is information that we provide for our guests at the moment the reservation is confirmed. You may also find this information posted on our web page: www.orchidhousehotels.com
All our rates are published on our website www.orchidhousehotels.com are rack rates. Which means they are maximum rates charged per room during any season of the year.
All our rates are NO tax included.
All our rates, promotions, and discounts are subject to change without previous notification, it is important that any potential guests interested in reserving with Orchid House Polanco get in touch with one of our agents via telephone, email: firstname.lastname@example.org, or our Whatsapp +52 1 55 5183 2798 to receive information on types of rooms, rates, monthly promotions, discounts (only if applicable), as well as to receive payment methods instructions and making your payments effective. Our representatives may also send the specifics via email if solicited.
All our rooms are subject to availability unless our guest has guaranteed the reservation with a deposit, bank transfer or via telephone with credit card.
Unless this pre-requisite is met the rooms with be available for other potential guests and rates will be subject to changes without previous notice.
We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:
- Bank deposit
- Bank transfer
- Credit card
- Cash (Only at Front Desk)
After this process, one of our representatives will contact you by phone or email to confirm that the transaction has been completed. We can only guarantee reservations where the charges have been completed.
We recommend that anyone interested in booking a room carefully read our Cancellation Policy before proceeding to book a room.
No pets allowed.
We have parking near the hotel at an extra cost.
Orchid House Polanco has a smoking area.