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Welcome to Orchid House Polanco

Is a secret gem hidden away in a beautiful 100 year old mansion, located in the heart of Polanco, Mexico City. We seek to provide you, our guest, with the exquisite experience of making you feel at home, even while you may be far away. We wish you feel like a local, to be able to soak in a fine experience in the warmth of Orchid House Polanco.

If you look closely you will encounter small whispers of another time. Whether it be the blue and colored stained glass, the antique barro floors with hand painted heroes such as Don Quijote and Shakespeare, neoclassic moldings you can observe on our ceilings, or the traditional herrería delineating the house. We have put our soul into restoring the antique pink cantera that is rarely seen in any other part of the city except Polanco. 

Here at Orchid House Polanco you can seek out the tranquil glory of one of the most beautiful streets in Mexico City, Campos Elíseos.


Property Name: Orchid House Polanco

Address 1: Campos Elíseos 76, Colonia Polanco IV sección

City : Mexico City - Distrito Federal

Postal Code : 11560

Contact Name: Paula de Diego Esplugues

Phone: +5215586619339

Email: mexicocity@orchidhousehotels.com

Amenities
  • Baggage storage
  • Concierge desk
  • Gift shop
  • Laundry service
  • Printer
  • Room service

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 12:00 PM

Property and Cancellation Policies :


The client may cancel free of charge up to 24 hours before arrival at the hotel.
In case of cancellation with less than 24 hours, you will be charged the first night of your stay. If your reservation is only for one night, 100% of your reservation will be charged.
In case of NO SHOW, 100% of the reservation will be charged, which is NON-REFUNDABLE.
For the schedules: Easter, Christmas and New Year, the discounted rates are NON REFUNDABLE.

The client may also modify their reservation WITHOUT PENALIZATION only if they get in touch with us via telephone or email AT LEAST 10 DAYS BEFORE THE DATE THAT WAS ORIGINALLY PROGRAMMED ON RESERVATION so we may have time to make pertinent changes.

Any cancellation or modification must be confirmed by the hotel via email to validate it. 
In case of NOW SHOW, the hotel will charge the 100% of the reservation and this will NOT be refund.

* Special rates and non-refundable offers will be charged 100% at the time of booking and no refunds can be made.

If a reservation is made for more than one room by one guest we require 30 days notice prior to arrival in order to effect cancellation or modifications. Any reservations that HAVE NOT BEEN CANCELLED WITH 30 DAYS NOTICE will have a charge equivalent to 100% of the booking WITHOUT THE POSSIBILITY OF MODIFYING RESERVATION.

  • Any and all changes are subject to availability. Please verify with our agents which rooms are open for the dates you may require.
  • Does not apply in high season, holidays or weekends.

Terms and Conditions


As potential clients of 
Orchid House Polanco, when the reservation process is completed, our guest and it is of vital importance to earn your trust. This is a responsibility we take seriously on a day to day basis, that is why we are commend reading "Reservation, Cancellation and Reimbursement Policies" those which guide our company.

Orchid House Polanco commit to abiding by the internal rules of the hotel, also respecting and acting in accordance with that expressed under our "Reservation, Cancellation and Reimbursement Policies".

OrchidHouse is exempt of any responsibility in the supposed case misunderstandings occur on behalf of the guest caused by not reading attentively this document.
This is information that we provide for our guests at the moment the reservation is confirmed. You may also find this information posted on our web page: 
www.orchidhousehotels.com

All our rates are published on our website www.orchidhousehotels.com are rack rates. Which means they are maximum rates charged per room during any season of the year.

All our rates are
NO tax included.

All our rates, promotions, and discounts are subject to change without previous notification, it is important that any potential guests interested in reserving with Orchid House Polanco get in touch with one of our agents via telephone, email: mexicocity@orchidhousehotels.com, or our Whatsapp +52 1 55 5183 2798 to receive information on types of rooms, rates, monthly promotions, discounts (only if applicable), as well as to receive payment methods instructions and making your payments effective. Our representatives may also send the specifics via email if solicited. 

All our rooms are subject to availability unless our guest has guaranteed the reservation with a deposit, bank transfer or via telephone with credit card. 
Unless this pre-requisite is met the rooms with be available for other potential guests and rates will be subject to changes without previous notice. 

We require a valid method of payment to guarantee reservation, payment 
options are exclusively the ones listed below:

  • Bank deposit
  • Bank transfer
  • Credit card
  • Cash (Only at Front Desk)
In case of bank deposit or bank transfer, it is mandatory for our guests to notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email, including a copy of the receipt.  For your reservation to be validated, our guest must receive an email from Orchid House Polanco confirming their reservation.

After this process, one of our representatives will contact you by phone or email to confirm that the transaction has been completed. We can only guarantee reservations where the charges have been completed.

We recommend that anyone interested in booking a room carefully read our Cancellation Policy before proceeding to book a room.

Minors are not accepted.
No pets allowed.
We have parking near the hotel at an extra cost.
Orchid House Polanco has a smoking area.  

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