Amendments to Terms &Conditions
Terms and Conditions could be changed at any time and without notice. Pleasecheck our website for the latest changes. 
Site Use and GeneralTerms & Conditions
By booking through this or any third-partysite, the Customer consents to be lawfully bound by these terms and conditions.All rates quoted are subject toavailability and alteration. Quotes may differ depending on the website bookedfrom.Discounted prices are limited offers and subject toavailability and may be applies to a minimum night stay.Utilisation of the sites are confinedto individuals beyond 18 years old, who can go into binding contracts. 
Payment & CardProcesses
Payments can also be taken 14 days inadvance prior to stay. Guests will be asked for full priceof the stability on arrival the use of their savings or debit card and may beasked for verification with Latest “Chip and Pin” technology.All instalments are non-refundable.Visitors are required to supply the credit or debit card utilised at the seasonof booking upon landing. It would be ideal if you guarantee you have thisaccessible, in some other case Check-ins might be declined.QueenStay does not accept chequesunless previously agreed with Management.The property reserves the right topre-authorise credit cards used as guarantee for reservations for the worth ofthe primary night’s keep before arrival. The property reserves the correct tocancel reservations related to Invalid or declined credit cards.Credit and open-end credittransactions are charged at the local currency rate, QueenStay doesn't settlefor responsibility for added prices that will be incurred.     
Cancellations, No Showsand Changes
Cancellations should be made bye-mail or by call. Confirmation of cancellation can then be sent to you. If didnot receive confirmation, then your cancellation might not be received.Cancellations must be received by 2days (48 Hours) before arrival date. Deposits paid are non-refundable. If a customer fails to arrive ortries to cancel inside 48 hours of their due point in time – they're treated asa “No Show” and therefore the full quantity is charged and is non-refundable. While amendments are notpermissible with Non-refundable Rates, they're potential with commonplacebookings depending on accessibility, if requested a minimum of 48 hours beforearrival. extra prices could also be incurred if the value of accommodation onthe new nights varies from the previous booking. RelocatingWhilst all affordable efforts aretaken by QueenStay to confirm that bookings created beneath this Agreement areready to proceed, we have a tendency to reserve the right to relocate anybooking to accommodation of similar size and standard within the section. Theclient acknowledges that QueenStay settle for no liability for any loss or harmsuffered by or caused to the customer as a consequence of the relocation.In exceptional circumstances theOperator might notice it necessary to cancel your booking. If this happens theOperator will refund any total the client has paid that shall represent a fulland final settlement of any liability the Operator may have to the client as aresult of such cancellation.The Operator won't be accountablefor any delay, loss, damage or expenses incurred if your booking must bealtered or cancelled, if it's unable to perform its written agreementobligations as a result of events beyond its reasonable control, which shallembrace however not be restricted to events like war, civil strife, terroristactivity, labour disputes, natural or artificial disaster, fire, flood, andadverse climate. Identification, Security Depositsfor Damage and Pre-Authorisation of CardsPhotographic identification isneeded on check in. where a Non-refundable rate has been booked guests areneeded to supply the credit or debit card used at the time of booking uponarrival.Apartments Stay solely the maximumnumber of guests listed on the description. further guests won't bepermissible. Upon arrival, all guest names are going to be taken and confirmedonce returning back to the flats at night.The Operator reserves the right to charge a SecurityDeposit upon check-in. Deposits will be charged of £50per person for Adults and children of 16 years and above. Any Children belowthe age of 15 will be exempted. Security deposits are payable viacredit, debit card and cash payments.The payment is going to be used tocover incidental items including, breakages, damage to property, additionalcleaning prices due to the apartment being left in an unacceptable state,excessive electricity usage, and breaches to rules like smoking within theapartments or inflicting disturbance of alternative guests’ enjoyment of theproperty.Deposits done with credit or debit card will typicallytake between 3-10 working days, however some banks do take longer.Cash deposits will be paid back instantaneously oncheck out.If the damage cost exceeds the value of the SecurityDeposit, the Customer consents to reimburse the Operator for the damage, extracleaning expenses or different charges and consents to pay all expenses ofrecuperation including every single lawful expense, and different costs.  Check-in& Check-Out Customers must follow the Operator's standards forchecking-in and checking-out. Except if generally concurred ahead of time,Apartments will normally be made accessible from 3:00 pm upon the arrival ofentry.if keys or access gate controls are to be lost orstolen or where the Customer neglects to checkout by 2:00 pm on the date of check-outswithout earlier endorsement, the Customer will be at risk for the full expenseof a crisis locksmith in addition to any substitution keys required for workingpassage doors and vehicle gates, and so on.An expense of £50 will be charged for keys or controlsnot returned on the check-out date and it is agreed by the Customer that theOperator at its caution may apply this charge to the Customers credit card ordeduct it from the Security Deposit.    
Facilities/Services
All apartments come fullyfurnished and include a kitchen equipped with appliances, cutlery, plates. Food or drinks are not provided as part of thepackage.Every Apartment will come withCoffee, tea, Sugar and milk free of charge. Only exceptionally essential toiletries areprovided to the Apartment and visitors are reminded to bring their own.All prices cited are comprehensive of cushions bedfabric and towels, TV and internet.No items may be removed from the apartment or a chargeof £30 per item will be taken from the deposit. Damage To or Loss of Customer’s PropertyCustomer are responsible to care of the apartment andits contents while staying with QueenStayThe apartment and every one equipment, furnitureetc. must be left clean and tidy at the end of your stay, or charges could alsobe applied.Customers are reminded to lock apartments and shutall doors and windows once leaving the apartment.Except in the case of normal wear and tear you'reaccountable for any damage to the apartment or its contents throughout yourstay which has occurred due to the negligence, wilful default or irresponsiblebehaviour on the part of yourself or those occupying the apartment or theirguests. Any damage must be reported to the operator directly. 
Smoking & Candle Policy
QueenStay apartment is by law non-smoking property. A charge of £50 per nightwill be applied within the stay if the event of smoking has occurred in theapartment.Use of candles or any naked flameswithin the apartments are strictly prohibited.Access to the Apartments by theOperator
The Management and its authorised personnel could at any time access theapartment for the aim of inspection of the apartment, and to hold out repair ormaintenance work.     
Complaints
If not happy the customer should now notify theOperator of any complaint, and in any event no later than 12 hours once yourarrival. If the Operator is found to be in breach of this assurance and cannotrectify the matter, the Operator can at its option either provide you with areplacement apartment (if reasonably practicable) or a partial refund of theprice paid. 
Age PoliciesGuests under the age of 18 years mustbe supervised by a minimum of one adult per apartment. The lead guest will beliable for the conduct of the remaining guests and will be needed to provide asecurity deposit for the group.PetsAll pets of any kind are prohibited and not allowedwithin the apartments with the exception of service dogs.