Mule Malu Tropical Stay

Children and Extra-bed

1. We can not arrange extra-beds in any of our rooms.
2. The Twin Double and the Queen Double rooms sleep max 2 adults + 1 baby below 3 years old. Free baby cot is available upon availability.
3. The King Double sleeps max 2 adults + 1 child below 12 years old.
   If the child is a baby below 3 years old we can add a free baby cot.
   If the child is a kid between 3 and 12 years old can sleep in day/sofa bed and price starts from 20 SGD/ night NETT.

1. Check-in time is from 02:00pm
2. Check-out time is at 11:30am
3. A late check-out after 11:30am or anytime between 11:30am – 05:00pm should be requested the day of the departure and will be charged up to 50% of the room rate
4. Check-out after 05:00pm will be charged at a full night rate and can be booked in advance
5. Late check-out is subject to availability and will be confirmed the day of departure at Front Desk 
6. Late check-out fee is non refundable.

• 100% of the total reservation amount is required seven days prior to check-in
• We have a two days min stay required for all bookings.
  
• A non-refundable rate is non-refundable under any circumstances.
  
• All our rates do not include breakfast unless otherwise stated in your booking reservation confirmation.
  
• Guests are required to show a photo identification and credit card upon check-in.
  
• Accepted Credit Cards: Master Card, Visa.
• All prices are using the Singapore dollar in the hotel's chosen transaction currency. The converted price is based on the exchange rate at the time you make your booking. All price other than SGD is only a guide as it may fluctuate depending on exchange rates. 
  
• Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuation.
  
• Every refund process will be completed between 05 – 12 business days and it’ll be subject to 4.8% administration fee. Please note that for room refunds, there is a fixed rate of 120SGD per night.
• All special requests (such as early check-in, late check-out, specific room assignment, and else) are subject to availability, can not be granted in advance, additional charges may apply and must be confirmed by email.
  
• Mule Malu is non-smoking property, however we have a smoking area in the garden. All rooms are strictly no-smoking
  

• Damage and/or theft of Hotel property:
  You are liable for any damage howsoever caused (whether by deliberate, negligent, or reckless act) to the room(s), hotel’s premises or property caused by you or any person in your party, whether or not staying at the hotel during your stay. Mule Malu Tropical Stay reserves the right to retain your credit card and/or debit card details, or forfeit your security deposit of SGD 500 as presented at registration and charge or debit the credit/debit card such amounts as it shall, at its sole discretion, deem necessary to compensate or make good the cost or expenses incurred or suffered by Mule Malu Tropical Stay as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right, and you hereby authorize us, to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
• Damage discovered after check out:
  Guest Rooms found with waste scattered around, in complete disorder, and/or “trashed” will be subject to a SGD 100 maintenance deep cleaning fee, administration fee and/or third party fees.
• Damage to room:
  Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 150% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or wilful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
• Damage to mattresses and bedding:
  Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge at 150% of full and new replacement value plus any shipping and handling charges, for the special cleaning, repair or replacement of the damaged article.