General Terms and Conditions 

Viscri 125 is an accommodation facility accredited by the Romanian Ministry of Tourism, operated by 2 Viscreni SRL, located at 125 Viscri, Brasov county, Romania, CUI RO25029355, J08/155/2009. 

1.      General conditions

This document regulates the conditions under which you can benefit from the services we offer. By making a reservation or benefiting from the services we offer, you express your acceptance of the content of these terms and conditions. 

2.      The services offered by Viscri 125 include:

Accommodation / Restaurant / Spa / rental of sports equipment / Other services

The number and type of rooms available for booking can be found on our booking platform by accessing www.viscri125.ro.

To reserve the entire property, we invite you to contact us before booking, so that we can send you personalized offers. Rental conditions for the entire property may differ from individual ones.

Viscri 125 is a family friendly location, but children should be supervised by adults at all time. Our facilities are designed to be operated by and to offer safety to adults, and many of them are not suitable for children. For example, the upstairs spaces are not suitable for young children, and railings do not have protections for children. The access of children on the premises is made under the sole responsibility of their parents or legal guardians.

3.      Accommodation 

Check-in: Access to the property is allowed from 14:00 on the first day of accommodation.

Check-in will be done only on the basis of an identity document: identity card, passport or driver’s license. In the absence of an identity document, the reservation will be canceled and access to the property will not be allowed, Viscri 125 not assuming any responsibility for any damage thus suffered.

After 21:00 it is no longer possible to check in, the reserved room will be available only the next day starting at 08.00.

At check-in you will receive a key for your room. Please take care of it or you can choose to leave it in our care if you go hiking. If the key to the entrance to the room is lost or damaged, the replacement costs you will have to assume are 100 lei for each key. 

Check out: The room must be checked-out by11:00 of the last day of accommodation. 

While our rooms offer all the comfort needed for a relaxing stay, there are certain amenities we do not offer, considering the specificity of the place. Therefore, our rooms do not offer minibar, tv, audio system, air conditioning, internet access. All common spaces offer free Wi-Fi access. 

4.      Meals and alcoholic beverages 

Breakfast is included in the accommodation package and is served as buffet between 08.00 and 10.30. 

Lunch is served between 13.00 and 15.00,dinner is served between 19.00 and 21.00 and can be purchased by the Client from the restaurant. For lunch and dinner, we serve set menus, but we will try to take into account food preferences or allergies. These cannot be guaranteed all the times, however. If you wish to serve lunch or dinner with us, you have to inform the reception at least 6 hours in advance. 

It is forbidden to consume on premises food purchased outside of Viscri 125.

Viscri 125 complies with the legal provisions applicable to the sale of alcoholic beverages. We do not serve alcoholic beverages to persons under 18 years of age.

Access with drinks bought outside is strictly forbidden inside Viscri 125. Consumption of alcoholic beverages from outside Viscri 125 on the premise (rooms, relaxation areas, yard, restaurant, etc.) will be sanctioned with the immediate cancellation of the reservation without any reimbursement of the amounts already paid. 

5.      Interdictions and responsibilities

Failure to comply with the rules mentioned in this document or which have been brought to the notice of the Customer in other ways, or committing any acts that may affect the safety and security of other guests or their belongings, of Viscri 125 staff or collaborators or the property entitles Viscri 125 to immediately cancel the reservation of the Client and to request his departure from the property.

Smoking is prohibited on the property of Viscri 125, except for places specially designed for smoking. Smoking inside the rooms or in other locations than those specially designed shall be sanctioned according to law and with the cessation of the right of residence.

Guests are fully responsible for the exploration of the property or the use of the relaxation areas, these being located in a hilly area which might be inaccessible for certain persons. Please be advised that on the property there are vegetable gardens where dangerous tools and instruments are used. Guests are not allowed to use these tools.

On the property, the lawns are mowed by an autonomous robot, with which guests are not allowed to interfere. Touching, lifting, blocking or any other interaction with the robot can cause serious injuries or even death. Adults are responsible for the safety of their children and should not let them interact with the autonomous lawn mower. Also, any damage to the lawn mower arising from the unauthorized interaction with it will be paid by the client.

CUSTOMERS‘ ACCESS AND PARTICIPATION IN ANY OF THE ACTIVITIES OFFERED ON THE VISCRI 125 PROPERTY IS STRICTLY THE RESPONSIBILITY OF THE GUESTS. VISCRI 125 DOES NOT ASSUME ANY RESPONSIBILITY WITH REGARD TO THEIR SAFETY, INTEGRITY, AND HEALTH DURING THE ACTIVITIES.

Any attempt to operate the heating equipment is prohibited: stoves, fireplace, boiler. In all situations it is mandatory to request the assistance of the staff.

The following activities are also prohibited inside the property:

a) taking furniture and other items from the rooms outside;
b) excessive alcohol consumption or drug use;
c) use of own audio systems (including portable speakers, high volume on the phone etc.);
d) the use of drones or professional photo/ video equipment without the prior consent of the Viscri 125 manager.

Any photo / video sessions within the resort will be carried out only with the prior consent, expressed in writing, of Viscri 125.

Viscri 125 is connected to the public drinking water network, which is periodically tested by the authorities and is deemed suitable for human consumption. Although we additionally filter the water at the entrance on the property, we cannot be held responsible for the quality of the water provided by the network. Similarly, we do not assume any responsibility for the damages generated by interruptions in the supply with electricity, or electronic communications of voice and data.

Viscri 125 assumes no responsibility for absolutely any interaction with domestic animals, wildlife, insects, snakes, which may enter the property.

Viscri 125 assumes no liability for loss, theft or damage to guests’ property. Viscri 125 assumes responsibility for damages caused to the Customer, which take place inside the property, directly through his fault or that of his employees and undertakes to repair the damage thus suffered and proven.

Viscri 125 will not be liable for any current, eventual or future damage that did not occur through its sole fault.

Viscri 125 is not responsible for damages, injuries caused in the spaces where warnings and recommendations displayed by the accommodation unit are violated. 

6.      Guarantees

If we are unable to fulfill our obligations assumed by confirming the reservations, from our fault (for example double booking, temporary functional issues, etc) Viscri 125 is obliged to refund the customer the full value of the services paid and not used.

Viscri 125 has no responsibility in regards to any other costs or situations arisen from the cancelation of the reservation. Our responsibility is limited exclusively to the value of services paid and not used.

In case the customer does not respect his/her obligation to pay the costs of services used or ordered during the stay, Viscri 125 is entitled to temporary hold in custody as a guarantee the personal belongings of the customer which have been brought on the property, in accordance with the Civil Code. 

7.      Booking cancellation policy 

Any reservation made by the Customer is considered confirmed and produces legal effects only after it has been confirmed by Viscri 125 by an email sent to the Customer and only if the advance payment has been validly paid.

Viscri 125 reserves the right to refuse any reservation, without restrictions, without compensation, at its discretion, before it is confirmed.

Viscri 125 reserves the right to cancel any reservation for justified reasons, with the obligation to refund the amounts paid in advance, the customer not having the right to make any additional claim or claim for compensation for any damage thus suffered.

The amounts related to the unused services or the reserved services, but not requested, or modified, during the Client’s stay (accommodation, breakfast, additional meals, etc) will not be refunded.

If a customer chooses to vacate the room before the term stipulated in the reservation, Viscri 125 has no obligation to partially refund the price paid.

In order to make a reservation, an advance payment in the amount of 100% of the total accommodation costs is required.

If a reservation is canceled at least 90 days before arrival, indifferent of the reason, the advance is refunded in full. If a reservation is canceled with less than 15 calendar days before the arrival date or in case of no-show, the advance is not refundable.

We highly recommend to take out a travel cancellation insurance, offers can be found for example here:https://www.allianz-reiseversicherung.de/en_DE/travel-insurance/travel-cancellation-insurance.html 

8.      Guests with impaired mobility

Viscri 125 may offer modified facilities for guests with impaired mobility. Guests with impaired mobility or other particular requirements should check with us in advance that their requirements can be met. 

9.      Pets 

Pets are not allowed on the property with the exception of guide dogs, and only with prior arrangement. A charge will be incurred in this case. Please call Viscri 125 for details. 

10.  Car parking 

Car access to Viscri 125 is permitted as long as the car is parked in the property’s parking. Local regulations of the village do not allow guest cars to be parked on public domain, in front of the property or on the street. Car parking is free of charge in the property’s parking. Cars and their contents are left at the owner’s risk and we do not accept responsibility for loss or damage. In case there are no more parking spaces available on the premises, please park your car in the village parking, after unloading your luggage. Cars parked on the public domain will be fined by the local authorities.