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It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.

 1.
 Once your reservation is complete, you will receive a pending confirmation email along with an invoice for deposit payment to be made to secure your booking.
 2. Please follow the payment instructions on your invoice and be advised we only accept payments in Japanese Yen.
 3. 
Please forward your remittance advice to 
info@hakubahotelgroup.com and do not forget to include your RESERVATION ID so we can allocate your payment.
 4. Once we have confirmed your payment, you will receive a final confirmation by email.
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Property Information

Brand new two and three bedroom + loft chalets in lower Wadano with ease of access to central Happo Area. The spacious layout, modern amenities and fully equipped kitchen makes for a perfect retreat for large groups of friends and families, sleeping up to 8 or 10 guests respectively. The warmth of the all wood interior will make you feel at home within minutes.


Address 1: 4690-2 Hokujo, Wadano, Kitaazumi-gun , Hakuba-mura

City: Wadano - Nagano

Postal Code: 399-9301

Contact Name: Lily Kitano

Phone: +81 (0)261 85-2466

Email: info@hakubahotelgroup.com

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge desk
  • Complimentary pick up/drop off upon arrival/departure
  • Bilingual assistance
  • Village information
  • Ski storage area
  • Parking

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 04:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies:
Any cancellations must be made in writing and confirmed by HAKUBA HOTEL GROUP:
  1. Within 7 days of deposit payment - Full Refund 
  2. 61 Days or more prior to check in - 20% charge
  3. 60 Days or less prior to check in - No Refund
Early Bird Promotion Cancellation Policy (exp. 30th June):
  1. Within 7 days of deposit payment - Full Refund 
  2. If cancelled before June 30th, 2017 - 20% charge
  3. If cancelled after July 1st, 2017 - No Refund
Terms and Conditions

Minimum 5 nights stays for:

  • New Years (24 Dec - 3 Jan)
  • Peak Season and CNY (4 Jan - 31 Jan)
Minimum 3 nights stays for:
  • Low season (10 Dec - 23 Dec)
  • High & Low season (1 Feb - 31 Mar)
Summer season long-stay discounts (1 May - 31 Oct)
Discounts will be applied after your booking has been submitted.
  • 2 nights or more - 15% off
  • 3 nights of more - 20% off
Check-in / Check-out Time:
  • Check-in: 16:00 PM / Check-out 10:00 AM
  • Complimentary pick up and drop off on arrival and departure at Happo Bus Terminal or Hakuba Train Station
Payment
To secure your booking a 20% deposit is required within 7 days and the remaining balance is due 60 days before check in. Payment in Japanese Yen is accepted by International Bank Transfer. Any transaction fees including Paypal, Credit Card and Bank fees will be incurred by the sender. 

When paying by bank transfer the remittance advice must be sent to info@hakubahotelgroup.com with guest’s name and/or booking ID number. 

There are International Bank and Credit Card Fees associated with payment methods as follows: 
  • If you pay the full amount by bank transfer in 7 days - No Fees - (we will waive the transfer fee)
  • If you pay by bank transfer in 2 separate transactions - (Deposit now and balance later) there is an international Bank Transfer fee of 4,000 yen for each transaction. 
  • If you pay by Paypal or Credit Card  there is a 4% transaction fee on all transactions.
Travel Insurance
We highly recommend that you arrange travel insurance to cover any cancellation costs in the event of unforeseen circumstances. 

Guest Services:
Winter
Day Tour Bookings - Snow Monkeys & Matsumoto 
Castle Tours, Snowmobile Tours, Ski Lesson Bookings, Ski Hire, Car Hire, Dinner Bookings, Transport Service Bookings, Japanese Translators,
Chuo Taxi Bookings from Narita Airport, Luggage Delivery to Airport

Summer
Day Tour Booking - A wide range of Water sports, Mountain sports and Air sports.
Concierge - Pre-arrival Drink Packs, Catering, Premium BBQ Packs