Booking Conditions In these booking conditions, 'you' and 'your' means all people named on the booking form(including anyone who is added or replaced a ta later date). 'We', 'us' and'our' means Vaga Property Investments Ltd - The Annexe 32 Lagoon Road Pagham West Sussex PO21 4TJ. Before booking through us, please read these booking conditions carefully and all the other information relevant to your booking, including: · the property rental conditions (which means all information in any specific conditions or restrictions set out in the brochure or website description of your chosen properties); · the Important Information section of the brochure, the website or other publication we tell you about;and any other written information we brought to your attention prior to confirming your booking. When making your booking we will arrange for you to enter into a contract with us.Your booking with us is subject to these booking conditions and the specific terms and conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these booking conditions. You, as the party leader, are responsible for making all payments due to us. As long as the property is available and we have received all the relevant payments from you,we will give you written confirmation) as soon as reasonably possible. This confirmation will show your booking details, the amount you have paid for the booking. Your binding contract with us will begin when we issue you with the written confirmation on behalf of us. For bookings made within 14 days of the departure date, you will have a binding contract with us when we give written confirmation of your booking to you or your travel agent and you have made the appropriate payments to us or your travel agent. Please do not make any other travel arrangements(such as flights) until we have issued you with a written confirmation. We will give you your written confirmation either by email. If you book with us online, we will acknowledge that we have received your booking and then send you confirmation by email. It is your responsibility to check your emails regularly and to let us know about any change to your email address. We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, neither we nor us or other service provider (if any) will have any legal responsibility to you. As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately. Please ensure that names are exactly as stated in the relevant passport. Even if we have sent a written confirmation, we on behalf of us, have the right to cancel a booking where there are reasonable grounds to believe that (i) it is not legitimate (ii) you are likely to breach any of our booking conditions (iii) information supplied by you in relation to your booking is incorrect (iv) you have behaved in a vexatious,abusive or unlawful manner to us, suppliers or to our staff. If we cancel your booking, we will tell you in writing and neither we nor us, will have any legal responsibility to you. 2 Payment When you book, you must pay the amount in full. We only accept payment in pounds sterling. There is no charge for debit or credit card payments.We may also correct mistakes in the pricing of unsold arrangements at any time. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check the price and all other details of your chosen arrangements at the time of booking. All prices quoted or otherwise given to you include all charges and any taxes or government charges which may apply to your booking at the time it is made. All accommodation prices are for the property as a whole and are not on a per person basis,except when an extra person charge applies.We cannot accept responsibility for any inaccurate ,incomplete or misleading information about any property/arrangements or its facilities and services, unless this was caused by our negligence. Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure not for business purposes. Bookings should not be made if they are wholly reliant on the uninterrupted, unlimited provision of Wi-Fi. 7 If you change or cancel your booking a) Changes If you want to change any detail of your confirmed booking,we will do our best to make the changes. However, we must receive your notice in writing by email. We may agree to accept notice over the telephone, but this should be arranged with us first. Also, we cannot guarantee that us or service provider concerned will be able to meet your request. Changes can only be accepted in accordance with us/service provider’s terms and conditions. Cancellations due to government public health measures If you cancel your booking because UK government public health measures mean you are not allowed to travel or you are prevented from using your booking, you may choose to: ·transfer your booking to a later date free of any administration charges, subject to availability - you will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower;·request a voucher with a redemption value equal to the amount previously paid by you for the booking – the voucher terms and conditions will be available to you before you make your choice under this clause; or ·obtain a refund of the amount already paid by you for the booking. If you have to cut short your stay because of UK government public health measures, you will be entitled to a pro-rata refund of the cost of the accommodation (including any extras) paid by you for the booking ,but any insurance premiums, booking fees or administration charges paid will not be refundable. You will have to contact us in order to access these options. 8 Changes by us or service providers We do not expect to have to make any changes to your booking. However, sometimes bookings have to be changed or mistakes have to be corrected. We will explain what has happened and let you know about the change. However, we will have no further liability to you. 9 Cancellations by us, us or service providers If we or us  cancel your booking or are prevented from providing the accommodation you have booked, you may choose to: ·accept alternative accommodation – you will have to pay any difference in price if the cost of the new accommodation is higher or be reimbursed the difference if the cost of the new accommodation is lower; ·request a voucher with a redemption value equal to the amount previously paid by you for the booking – the voucher terms and conditions will be available before you make your choice under this clause; or·obtain a refund of the amount already paid by you for the booking. We will contact you to inform you of these options. 10 Our legal responsibilities to you We accept no responsibility for any information about the arrangements that we pass on to you in good faith. If you have any complaints about any services we provide you must let us know immediately in writing and in any event within seven days of the end of any arrangements booked through us. Unfortunately, we cannot accept any legal responsibility if you do not let us know. We do not exclude or limit what we will be legally responsible for if death or personal injury is caused as a result of our negligence or that of our employees whilst acting in their course of their employment, or for any criminal act we may commit. Neither we nor us can be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond our control. If we know about a problem before you arrive, we will contact you to let you know. We cannot be held responsible for the breakdown of mechanical equipment such as pumps and boilers, nor for the failure of public utilities such as water, gas and electricity. 13 Disabilities and medical problems If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If we reasonably feels unable to properly meet that person’s particular needs, we can refuse or cancel the reservation. 14 Arrival and departure- You can arrive at your property at any time after 3pm until 9pm unless we tell you otherwise on the start date of your rental period. You must leave by 11 am on the last day. If your arrival will be delayed beyond 9pm on the start date of your rental period, you must contact the person whose details are given in our correspondence.If you fail to do so, you may not be able to get into the property. If you failto arrive by 10am on the day after the start date of your rental period and you do not let the person whose details are given on our correspondence know you are arriving late, we on behalf of us may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid. Behaviour - You and all members of your party agree:· to keep the property clean and tidy; · to leave the property in a similar condition as you found it when you arrived; · to behave in a way at all times while at the property which does not break any law; · not to use the property for any illegal or commercial purpose; · not to sublet the property or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted on behalf of us as a member of your party; · Not to behave in anti-social manner,breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others. Maximum occupancy – You also must not allow more people than the website states to stay overnight in the property. You cannot arrange for visitors to the property without the advance consent of us. You cannot significantly change the number of adults or children during your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.) You must not hold events (such as parties,celebrations or meetings) at the property without the advance consent of us. If you do any of these things, us can refuse to handover the property to you, or can repossess it. If we have to do this, we will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking. And we or us will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.) Neither we nor us are under any obligation to find any alternative accommodation for you. Pets - Pets are not allowed unless we say so on the website. If you take a pet with you, it is not on beds or furniture, or in any shared facilities. You must not leave any pets unattended in the property, including any garden, and you must keep dogs on a lead within the boundaries of a property (including the garden).Registered assistance dogs are allowed. No Smoking – the property is a non-smoking premises (including E-cigarettes). You are responsible for and agree to reimburse to us and us all costs incurred by us and/or us as a result of any breakage or damage in or to the property which is caused by you or any members of your party or any other persons invited into the property by you. Us and/orwe can ask for an extra payment from you to cover any such costs. We expect the accommodation to be left in a reasonable state on departure. If in our opinion,additional cleaning is required, you will be liable to us for the cost of this cleaning. You may need to check and sign an inventory of the property and its contents on arrival at the property. If you discover that anything is missing or damaged on arrival please notify us/key holder immediately. 16 Right of Entry we are allowed to enter the property(without letting you know first if this is not practical or possible) if special circumstances or emergencies happen (for example if repairs need to be carried out) or if you break any of these booking conditions, own terms and conditions or any other terms that apply to your booking and/or the property. We are also is allowed to enter the property to inspect it (including but not limited to where you have complained about the property). If this happens, you will be given reasonable notice first. You agree to allow us or our  representative (including workmen) access to the property as required by this clause.17 Unreasonable behaviour we can refuse to hand over their property if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests, to members of staff or to neighbours, or if we have reasonable cause to believe you or any member of your party will cause damage or loss to the property, its services or facilities. If this happens ,the contract between you and us will end and you will not receive any refund and neither we nor us will have any further responsibility to you. We can end a stay after the keys have been handed over,if the unreasonable behaviour of anyone in your party (including anyone invited into the property by you) is likely to spoil the enjoyment, comfort or health of other guests, residents, neighbours or members of staff or where you or any member of your party (or anyone invited into the property by you) has broken or is likely to break any of these booking conditions, our  terms and conditions or any other terms and conditions applicable to the property which you have been told about. If this happens, you will have to leave the property immediately and no refund will be given. You may also be responsible for any costs us has as a result of your behaviour as set out in clause 15. 18 Special requests If you have any special requests, you must let us know when you make a booking and confirm them in writing. we cannot guarantee that any request will be met. 19 Complaints. If you want to complain, we will want to take action to sort your complaint out as soon as possible. Because the contract for your arrangements is between you and us you should put any queries or concerns to us. It is essential that you contact us immediately if any problem arises so that it can be sorted out as quickly as possible. It is often extremely difficult (and sometimes impossible) to sort out difficulties properly unless we are told promptly. If you discuss the problem with us during your stay at the property, it can usually be sorted out straightaway. In particular, complaints which would only be temporary (for example, complaints on how the property is prepared or the heating not working) cannot possibly be investigated unless registered during your stay. If, after this, you feel that the problem has not been dealt with to your satisfaction, you must, within 28 days of returning from your stay, put your complaint in writing to us. Please help us and us to help you by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation if this would be appropriate. 20 Governing law and jurisdiction Any dispute, claim or other matter which may arise in relation to your booking will be governed by  English law and you agree that any dispute will be dealt with exclusively by  the courts of England and Wales. 21.Communicating with you Please see our Privacy Notice  which explains how we will process yourpersonal data.